Brattleboro Subaru

Completed our 54,000 mile service as well as dealt with a failing battery; excellent local service as usual but remain disappointed with Subaru itself for offering us zero cost sharing with the "premature" b failing battery; excellent local service as usual but remain disappointed with Subaru itself for offering us zero cost sharing with the "premature" battery replacement cost despite having registered for Subaru's ongoing "Subaru Battery Settlement" as we were unable to schedule our appointment prior to their deadline due a family member's rapidly failing health (now deceased) so we had our battery replaced 16 days past Subaru's deadline for our vehicle and dealership said here was no path to request a reconsideration. More

been a great place to go have bought 3 cars there & have them serviced there them serviced there More

I had a good experience buying my certified, pre-owned Sube from Brattleboro Subaru recently. Sube from Brattleboro Subaru recently. More

The Service Department does good work, but needs training on one issue that I know of. The day after service, after a heavy rain, water poured onto the passenger in the front seat upon entering the car and c on one issue that I know of. The day after service, after a heavy rain, water poured onto the passenger in the front seat upon entering the car and closing the door. When I called to report this issue, I included my misunderstanding that the drainage system for the sunroof was connected to the cabin filter area. I knew the cabin filter had been replaced. Tim told me there was no connection. Instead of asking me when the drainage system had been checked, he asked me if I had left the window open. The idea that I would expect the service department to take responsibility for my leaving a window open was insulting. I had of course not left a window open. When I drove the car in to be checked, Jordan asked me the same question. I told him it was insulting. He said it wasn't personal. Eventually, after the service department checked, Tim told me that checking the drainage system is not included in any regular checkup, and that when that drainage system gets clogged, water builds up and then enters the cabin as it had the day after service. It seems obvious to me that Subaru Service should periodically check the sunroof drainage systems as part of their regular service; and it seems necessary that Subaru Service Departments train their personnel, when they are told of water pouring into the cabin, to ask if the car has a sunroof and if the drainage system has been checked--rather than asking if the window was left open. More

Incredible timely service! Explained all work and costs clearly as well! Thanks to all as they are always great! Explained all work and costs clearly as well! Thanks to all as they are always great! More

The service department has always been excellent. I have owned 9 Subaru's and they have all been serviced here. Top notch department. I have owned 9 Subaru's and they have all been serviced here. Top notch department. More

Amanda is very helpful in making sure that the service for my car is accurate and is mindful of how much it will cost. She is honest and upfront and makes doing business with Brattleboro Subaru's service for my car is accurate and is mindful of how much it will cost. She is honest and upfront and makes doing business with Brattleboro Subaru's service department enjoyable. More

my experience was excellent from start to finish. very impressive. great vibe and friendly people very impressive. great vibe and friendly people More

Morgan is always cheery and unfailingly thorough in her explanations. She listens well. Since COVID wound down, making service appointments at Brattleboro Subaru has become easier and far more convenient. explanations. She listens well. Since COVID wound down, making service appointments at Brattleboro Subaru has become easier and far more convenient. I like the attitude that the service department has the customer's back. More