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Brandon Tomes Volkswagen of McKinney

McKinney, TX

4.7
1,347 Reviews

3600 S Central Expy

McKinney, TX

75070

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Showing 1,347 reviews

July 23, 2023

Original service rep gave me a hard time about providing a credit instead of giving me a refund for $150+ alignment charge covered by my extended warranty. Service manager remained to be “unavailable availa More

by GORDON06712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I was not given the name or contact information of the non-existent service manager, Shane Potts
Jul 31, 2023 -

Brandon Tomes Volkswagen of McKinney responded

GORDON06712, we apologize for the delay in the refund that is owed to you. As you noted, it is our policy to have a slight delay from time the refund is approved until it is processed. Your refund will be automatically applied to your credit card as requested when it comes through. We apologize for the delay and want to provide you our Service Director, Cody Griffin’s contact so that you may reach him directly at your convenience if need be. You may reach Cody at (972) 632-2022 or cgriffin@tomesautogroup.com. Best wishes.

July 23, 2023

Lance did well, and the concierge was fantastic. Timing was a little lackluster, otherwise nice place! More

by Andy B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Lovern
Jul 23, 2023 -

Brandon Tomes Volkswagen of McKinney responded

Andy, thank you for sharing 4-stars! We're pleased to hear Lance did well and our concierge was fantastic! We do apologize about the timing and will be forward your note to management to better improve our experience next time. We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

July 23, 2023

Shane was great; quick communication and attention to detail. Got us in and out in a reasonable amount of time and had the vehicle ready when we arrived. More

by L-WRIGHT-1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Potts
Jul 24, 2023 -

Brandon Tomes Volkswagen of McKinney responded

L-WRIGHT-1980, thank you for sharing 5-stars! We're pleased to hear Shane is communicative and quick! We appreciate your praise and look forward to serving you additionally in the future. Take care!

July 22, 2023

Lance was wonderful. Helpful, sweet, genuine and low key he was exactly what a salesperson should be. Cant say enough good things about Lance. More

by Tamara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Lovern
Jul 22, 2023 -

Brandon Tomes Volkswagen of McKinney responded

Tamara, thanks for sharing 5-stars and noting that Lance was wonderful! We appreciate your praise and mention of your experience purchasing new ride! Congrats! Let us know when we may serve you next. Thanks again!

July 22, 2023

Our experience was fantastic at Brandon Tomes! !! Melodie was an exceptional sales person & I absolutely LOVE my Atlas!!!! More

by ptexoslin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melodie Uhley, Lane Morgan, Haley Studer
Jul 22, 2023 -

Brandon Tomes Volkswagen of McKinney responded

ptexoslin, thanks for sharing 5-stars and noting your time working with Melodie! We appreciate your praise and mention of your experience purchasing an Atlas! Congrats on the new car. Let us know when we may serve you next. Thanks again!

July 22, 2023

I found the vehicle online that I was interested in and sent an inquiry in. Said reached out to me quickly and was able to answer questions and set up an appointment for me to come in. We worked through th More

by Natalie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Benavides, Saud Fuad
Jul 22, 2023 -

Brandon Tomes Volkswagen of McKinney responded

Natalie, thanks for sharing positive feedback! We appreciate your praise and want to say congrats on the new ride. Let us know when we may serve you next. Thanks again!

July 21, 2023

Great every time! Everyone is so friendly and helpful. This is the best dealership I have ever worked with. More

by LMSHADLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Potts, Garrett Bortz, Jonathan Crooks
Jul 21, 2023 -

Brandon Tomes Volkswagen of McKinney responded

LMSHADLE, thank you for sharing 5-stars! We're happy to hear our team is friendly and helpful! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

July 21, 2023

Garrett was very helpful, answering all my questions. Explained the services being performed, even checked for any recalls on my vehicle. He asked if I was familiar with the waiting area and to help my More

by josulozano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Bortz
Jul 21, 2023 -

Brandon Tomes Volkswagen of McKinney responded

josulozano, thank you for sharing 5-stars! We're glad to hear Garrett is very helpful and explanative! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

July 21, 2023

Great service and quick turnaround. Kept me informed and even topped off oil a few weeks back when I came in quickly More

by DYLAN36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Bortz
Jul 21, 2023 -

Brandon Tomes Volkswagen of McKinney responded

DYLAN36, thank you for sharing 5-stars! We're happy to hear our team provided great service and kept you informed! We appreciate your praise and look forward to serving you additionally in the future. Take care!

July 21, 2023

Jonathan and staff were helpful, responsive and clear on communication, price on the quote was way to high. More

by JOSE_LUIS_OLVERA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Crooks
Jul 23, 2023 -

Brandon Tomes Volkswagen of McKinney responded

JOSE_LUIS_OLVERA, we appreciate your feedback regarding your experience getting quote on service from Jonathan and our staff. We also appreciate your constructive feedback regarding the pricing and we are passing that note along to our leadership for insight. Let us know when we may have the opportunity to serve you additionally. Take care!

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