Brandon Tomes Volkswagen of McKinney
McKinney, TX
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Original service rep gave me a hard time about providing a credit instead of giving me a refund for $150+ alignment charge covered by my extended warranty. Service manager remained to be “unavailable availa a credit instead of giving me a refund for $150+ alignment charge covered by my extended warranty. Service manager remained to be “unavailable available” for three days who begrudgingly authorized a second, helpful service rep, to issue a refund to my credit card which required three weeks to process because of “dealership policy”. More
Shane was great; quick communication and attention to detail. Got us in and out in a reasonable amount of time and had the vehicle ready when we arrived. detail. Got us in and out in a reasonable amount of time and had the vehicle ready when we arrived. More
Lance was wonderful. Helpful, sweet, genuine and low key he was exactly what a salesperson should be. Cant say enough good things about Lance. Helpful, sweet, genuine and low key he was exactly what a salesperson should be. Cant say enough good things about Lance. More
I found the vehicle online that I was interested in and sent an inquiry in. Said reached out to me quickly and was able to answer questions and set up an appointment for me to come in. We worked through th sent an inquiry in. Said reached out to me quickly and was able to answer questions and set up an appointment for me to come in. We worked through the deal quickly and I’m happy with my purchase. Everyone I interacted with was friendly and welcoming. More
Garrett was very helpful, answering all my questions. Explained the services being performed, even checked for any recalls on my vehicle. He asked if I was familiar with the waiting area and to help my Explained the services being performed, even checked for any recalls on my vehicle. He asked if I was familiar with the waiting area and to help myself to the coffee and or water. Nice facilities. More