Brandon Tomes Volkswagen of McKinney

Before You Buy a Volkswagen, Read This -- You Could Save Thousands. First, I want to give credit where it's due: Kevin, the General Manager, is a great guy. Unfortunately, a good person running a dealers Thousands. First, I want to give credit where it's due: Kevin, the General Manager, is a great guy. Unfortunately, a good person running a dealership doesn't automatically mean you're getting the best deal. We have reached out to this dealership four separate times over the years, giving them multiple opportunities to earn our business. Each time, they were unable to match the offers we received from competing dealerships. Their response was that they didn't understand how the other dealerships were able to offer those numbers. Quite frankly, it's simple: some dealerships are willing to work harder to earn your business, and their numbers prove it. If you're shopping for a Volkswagen and your goal is to save real money, do yourself a favor before signing anything here at Mckinney volkswagen. Contact Volkswagen of Grapevine , Volkswagen of lewisville or Southwest Volkswagen in Hudson Oaks. Get their numbers in writing and compare them for yourself. You may be shocked at the difference--and you could save thousands of dollars. Here's our challenge: Take this dealership's best offer to either of those dealerships. Give them the opportunity to beat it. If they can't, we'll buy you free coffee for an entire year at any of our locations. We're putting that challenge out there because consumers deserve transparency, competitive pricing, and a dealership that genuinely wants to earn their business. Don't let convenience or a sales pitch cost you thousands of dollars. Shop around. Compare the numbers. Make the dealerships compete for your business. At the end of the day, it's your money. Make sure you're getting the best deal possible before you drive off the lot. More

VW service always been great. Staff is courteous knowledgeable and eager to help. Never had issues with Workmanship. The appointment experience is good too with not much of hassle Staff is courteous knowledgeable and eager to help. Never had issues with Workmanship. The appointment experience is good too with not much of hassle More

Very happy with my new car from Gary. Got us out of our junker and into something safe for me and my family for the CHEAP! Got us out of our junker and into something safe for me and my family for the CHEAP! More

They always take good care of my vehicle. I love that they have the new video system to show you recommendations or issues that they have found for repair. I think the video helps you to see I love that they have the new video system to show you recommendations or issues that they have found for repair. I think the video helps you to see and understand what’s going on. More

Great dealership experience—friendly, professional, knowledgeable staff who made the entire car-buying process easy and stress-free. knowledgeable staff who made the entire car-buying process easy and stress-free. More

Extremely disappointed with the customer service and lack of urgency from this dealership. I have a 2023 Volkswagen Tiguan with an extended warranty. I started hearing a noise coming from the rear driver- of urgency from this dealership. I have a 2023 Volkswagen Tiguan with an extended warranty. I started hearing a noise coming from the rear driver-side tire, so I had someone look at it, and I was told that the wheel bearing appears to be the issue. I am off work today and wanted to get this issue taken care off, so I went to the dealership in the morning before 8:00 AM and there was only one car before me and almost is checked in for service, I spoke with the service adviser and explained the issue. The conversation went something like this: Me: “I have a noise coming from the rear driver-side tire. I had someone look at it, and they said it was the bearing.” Service Adviser: “That will take 24 to 48 hours.” Me: “Okay, I will leave the vehicle today if you can give me an answer tomorrow.” Service Adviser: “I’m not sure if it will be completed by tomorrow.” Me: “You just said 24 to 48 hours. I understand that you need to verify the issue and verify whether it is covered under the warranty.” Service Adviser: “No, 24 to 48 business hours.” End of conversation. I was honestly shocked, I was willing to leave my vehicle there and wait a few hours if necessary to give them time to look at it and contact the warranty company, and I was also completely willing to make an appointment and bring the vehicle back another day to have the repair completed once the issue and the warranty coverage are verified and confirmed. I wasn’t demanding that the repair be completed today. I was simply asking for a reasonable effort to verify the problem and determine whether it is covered under my extended warranty. If it genuinely takes 24–48 business hours—approximately 3–6 calendar days—just to diagnose/verify the issue and determine whether it is covered under the warranty, that is, in my opinion, a very poor customer-service policy, especially to diagnose the issue that been already diagnostic, it was only needed to drive the car around the block, lift it, and look at the rear tire, I am not sure why all of that will need the 24 to 48 business hours, I understand there are/were customers before me, but again I was not asking for full repair, I was only asking to verify the issue and then the warranty can be verified and appointment will be made in the future. I think if it was left in the morning, this should be verified by the end of the day. Like most working people, I don’t have a spare vehicle sitting at home. I need my vehicle to commute to work and handle my daily responsibilities. Expecting a customer to potentially be without their vehicle for several days just to get an answer about warranty coverage is extremely inconvenient. The most frustrating part is that I was available today, willing to leave the vehicle, willing to wait, and willing to come back for the actual repair. I was trying to make the process easy for the dealership and for myself. Instead, I was essentially told to wait several business days just to find out whether they will cover the repair. I understand that warranty companies may have procedures and authorization requirements. What I don’t understand is the lack of urgency and willingness to work with the customer. This has been a very disappointing experience. Poor communication, lack of urgency, and a customer-service process that does not seem to consider the customer’s time or transportation needs. I expected much better from a Volkswagen dealership. More

Very fast and friendly service. They did a great job explaining everything and made me feel comfortable They did a great job explaining everything and made me feel comfortable More

Jose was amazing with the maintenance of my car. He explained the service in detail to me He explained the service in detail to me More

They kept me informed all along as they worked on my car. Gavin stayed late to wait for the tow truck to get there with my car and Jonathan was so great and professional. We were from out of state and abou Gavin stayed late to wait for the tow truck to get there with my car and Jonathan was so great and professional. We were from out of state and about three hours away but if I lived closer, I wouldn’t deal with anyone other than them. More

Everyone at the service department was very kind and the service for my car was truly perfect. service for my car was truly perfect. More