Brandon Tomes Volkswagen of McKinney

I would like to thank Peregrin Guillen and Susan Johnson ... you guys are outstanding! I had been in contact with Perry for a while, he was very understanding and willing to do whatever he could to make me ... you guys are outstanding! I had been in contact with Perry for a while, he was very understanding and willing to do whatever he could to make me happy with my purchase. Our trade-in vehicles were inspected and a fair price was offered. Perry spent lots of time with me going over a couple of different vehicles and we ended up with two choices. But I still had a hard time to decide between the two. Never once, did anybody make me feel bad or uncomfortable about taking my time to choose. The customer service I received at McKinney Volkswagen was above and beyond any customer service I have ever received when purchasing a vehicle (or in my case two). We ended up getting a car for my son and me. More

Our expereince with the entire process from start to finish was extremely refreshing. We had been to several other dealerships where the process of just finding the right car was grueling and felt as if finish was extremely refreshing. We had been to several other dealerships where the process of just finding the right car was grueling and felt as if we were being pushed into something we did not like. When we stepped into VW, all of that stress diminished. Bobby was very informative and got to know about us and our needs. He guided us towards our decision and was delightful to work with through the entire negotiating process. Once we had come to an agreement, Joe and the GM were extremely helpful and made certain that all of our financial needs were met. Truly a refreshing process and I would definitely direct my friends and family to a VW. More

Gene is always available to answer my questions and makes sure I am taken care of. My service/repiars are always completed in a timely manner. sure I am taken care of. My service/repiars are always completed in a timely manner. More

Both Willy and Joe were great! They were very helpful and made both me and my husband feel very comfortable during the entire sales experience. made both me and my husband feel very comfortable during the entire sales experience. More

It was a real pleasure to work with Willy and, later, with Susan for the financial aspects. Willy was both competent and friendly and anything but high pressure ... almost like a long lost uncle. I n with Susan for the financial aspects. Willy was both competent and friendly and anything but high pressure ... almost like a long lost uncle. I noticed that he really "listened" to what questions or comments I had and didn't ignore one of them. Yes, I'd recommend Willy and your dealership to anyone. Mike More

This is the most awful service I've ever had from a car dealer.My salesman at Mckinney Volkswagen, Willy Castillo, was knowledgeable and professional. He took us on a test drives and was able to answer all dealer.My salesman at Mckinney Volkswagen, Willy Castillo, was knowledgeable and professional. He took us on a test drives and was able to answer all our questions. Susan in finance got us thru the loan process pretty quickly and relatively painless. Thank you More

My experience was GREAT!!! I called the dealership to check availability of a particular model and color, and rather than just telling me "yes" so I would come in, Dave physically went on the lot and put check availability of a particular model and color, and rather than just telling me "yes" so I would come in, Dave physically went on the lot and put his hands on the exact model and color I was looking for. He promptly called me back to verify and I rushed to the dealership. I was greeted promplty and we were test driving the exact car in no time. The numbers process was a snap. No back and forth and haggling. Straight to the point and we all agreed quickly. Next, I went to finance with Susan and she was GREAT, as well. Nice and quick! No hassle and a lot of fun to deal with. Best financing experience ever. Delivery was perfect. Dave took the time to go over the details and also helped me removing personal items from my trade in. He went above and beyond! Overall, this would have to be my best car buying experience, EVER, HANDS DOWN EXCELLENT! I will be recommending Mckinney VW to anyone in the market. I look forward to getting to know the service team and give the experience a 110%. More

Time @ the dealership was surprisingly brief and stress-free. I was also happy w/the amount I was offered on my trade in considering fair trade value, mileage & current fuel prices. Brenda was very stress-free. I was also happy w/the amount I was offered on my trade in considering fair trade value, mileage & current fuel prices. Brenda was very personable & easy to communicate with & Susan made the finance portion enjoyable with her jovial demeanor. Susan even gave me a snack bar b/c I was hungry! So happy I came to this dealership!!! More

We brought my daughter's car in for her brakes. It is the car she will be taking to college this fall so we asked that the service team inspect the vehicle from that perspective. She will be driving it the car she will be taking to college this fall so we asked that the service team inspect the vehicle from that perspective. She will be driving it a long way in the West Texas sun, so it needs to be completely up to snuff. They did a complete review of the car, checked the brakes, alignment, tires, and all critical environments and some not so critical. After viewing the inspection sheet, I realized they did a great job in reviewing the running nature of this car. It was not cheap fixing everything than needed to be fixed, but afterward, we feel as if there is nothing that requires any work. Gabriel worked well with us. He provide information in a timely manner and even gave us a slight price break because of all the work we had done in the dealer ship. It was a job well done, and I do feel comfortable that everything was looked at, checked or fixed. Thank you. Dennis Zukowski More