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Brandon Tomes Subaru

McKinney, TX

4.8
1,419 Reviews
Our highly trained sales staff has earned a credible reputation with their years of service and commitment. Our goal is to make sure that each of our customers receive the quality service that we have built our name on. We offer an extensive inventory available at competitive prices. However, our support does not end after the sale has taken place. We take pride in keeping cars in the same condition in which they rolled off our showroom floor. Don't take our word for it; we let our sales, service and parts departments speak for themselves. Are You Curious About Brandon Tomes Subaru? Here's more About the Experience We Offer our McKinney, Dallas, Fort Worth, Sherman and Allen, TX, Drivers Here at Brandon Tomes Subaru, we're committed to providing our McKinney, Dallas, Fort Worth, Sherman, Frisco, and Allen, TX, drivers with the ultimate dealership experience. From a comprehensive selection of new Subaru models and budget-friendly used cars to car loans and Subaru leases and friendly service, there's a variety of reasons why our customers continue to return to our conveniently located showroom. Whether you're in the market for a new or pre-owned vehicle, or you simply need the assistance of our car service and maintenance team for the one you already enjoy driving, our team will provide you with high-quality customer service that you deserve. From the moment you walk into our showroom to the moment you walk out the doors, the Brandon Tomes Subaru team will provide you with the continued service you need to enjoy every mile. Are you interested in learning more about our offerings or rich-history? Consider joining us at 1100 S Central Expy McKinney, TX, where we're a just a quick drive away from Dallas, Fort Worth, Sherman and Allen, TX. We truly look forward to assisting you today and in the future with all of your automotive needs!
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4660 State Highway 121

McKinney, TX

75071

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Showing 1,419 reviews

June 07, 2024

Overall, the service was disappointing. While the salesperson was decent, they were not clear during negotiations for a 7-year-old car. After reaching an agreement, the finance department r More

by troy48
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ozzy Sungec
2.0
This rating includes all reviews, with more weight given to recent reviews.
Quenton Bass
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2024 -

Brandon Tomes Subaru responded

Troy48, we apologize for the mis-understanding while shopping for a vehicle. We passed your note along to our leadership and understand that your credit was frozen while applying and thus, we could not get an acceptance. The 16% rate quote was a general number that is provided when we cannot get an approval. Our General Sales Manager, Hussain Jafri noted he has reached out by phone to go over your feedback and explain. We hope you’re enjoying your new car and yearn for an opportunity to assist you in the future. Take care and best wishes!

Jun 08, 2024 -

troy48 responded

Regrettably, your information is incorrect. I unlocked my credit reports at the dealership, and my credit was pulled six times—not merely attempted, but actual pulls. No one contacted me via phone, text, or email to explain anything. Moreover, I find it baffling that you couldn't secure an approval when another dealership used the same credit report and approved me at a 4% interest rate. Running someone's credit so many times without providing a reason for offering a 16% interest rate is inexcusable. It's also unprofessional to expect a customer to come to the dealership to sign documents without having the opportunity to review them beforehand. In my opinion, this was a strategy to sell a car for more than its value and charge an exorbitant interest rate. Additionally, your dealership attempted to run my credit again just this week. My credit is locked, and I receive notifications every time there's an attempt to access my credit report. Please cease and desist from attempting to access my credit.

June 06, 2024

Nice dealership, friendly staff. They will try to work with you but you have to really get after it. More

by kfraz88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quenton Bass
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus - Sales
Jun 08, 2024 -

Brandon Tomes Subaru responded

kfraz88, thank you for sharing 4-star praise. We appreciate your feedback regarding working with Quenton and Marcus! Let us know when we may have the pleasure to serve you next. Thanks again!

June 05, 2024

Alex was awesome! We hit some unexpected speed bumps but he was able to make it all work out in the end. More

by bigguy5487
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Brandon Tomes Subaru responded

bigguy5487, thank you for sharing 5-stars! We're glad to hear Alex is awesome and made sure everything worked out! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

June 03, 2024

Set easy to work with one of the best buying g experiences I’ve had. More

by brent6057
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quenton Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Eagling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Gandara, Trevin Carskaddon
Jun 04, 2024 -

Brandon Tomes Subaru responded

brent6057, thank you for sharing 5-stars! We're happy to hear our team provided one of the best buying experiences you've ever had! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

June 03, 2024

Bailey and Jeff are fantastic and easy to work with I will definitely be back to buy Subarus from them again. More

by Sjiallen3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailey Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey in finance 5*
Jun 03, 2024 -

Brandon Tomes Subaru responded

sjiallen3, thank you for sharing 5-stars and noting that Bailey and Jeff were easy to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 03, 2024

Great Experience with Keisha. She made the deal work for me, and worked with me to get the deal where I could feel comfortable. More

by dianewiley44
Recommend Dealer
Yes
Employees Worked With
Keisha Broom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Brandon Tomes Subaru responded

dianewiley44, thank you for sharing 5-stars and noting a great experience with Keisha! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 03, 2024

This dealership was great to work. Great sales reps, great managers, great finance guys. They made the hassle and time-consuming act of buying a car easy, quick and straight forward. T More

by antidoteeleven
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quenton Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Brandon Tomes Subaru responded

antidoteeleven, thank you for sharing 5-stars! We're happy to hear our team is great to work with and earned your continued business! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

June 03, 2024

This makes my 8th Subaru. I obtained 6 of them from the same dealership, through the same sales representative. Roger Venegas. I can not say enough about Roger. He is the sole More

by WOBECK
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Roger Venegas, Trevin Carskaddon
Jun 03, 2024 -

Brandon Tomes Subaru responded

WOBECK, thank you for sharing 5-stars! We're happy to hear Roger Venegas is always willing to go the extra mile for you and earned your continued business! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again, and we look forward to serving you again!

June 02, 2024

Wow! If we would have known that the ease it would be to get a new car with Brandon Tomes Subaru we would have made our purchase a lot sooner. I felt hear More

by brittanysboost
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quenton Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafay Ilyas
Jun 02, 2024 -

Brandon Tomes Subaru responded

brittanysboost, thank you for sharing 5-stars and noting your felt heard while shopping with us. We love hearing that you had a positive experience with us! Congrats on the new car! We appreciate your praise. See you next time. Thanks again!

June 02, 2024

Nick Jones went above and beyond to help us find the right car for us. He listened to our needs and did not waste time in showing us cars that did not fit our needs. He narrowed our list down to three More

by MamaKohrt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quenton Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2024 -

Brandon Tomes Subaru responded

MamaKohrt, thank you for sharing 5-stars! We're happy to hear Nick Jones went above and beyond for you! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

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