Brandon Tomes Subaru

Exceptional Experience at Brandon Tomes Subaru I recently had the pleasure of purchasing a car from Brandon Tomes Subaru and I must say, it was unlike any other dealership experience I had. This pla recently had the pleasure of purchasing a car from Brandon Tomes Subaru and I must say, it was unlike any other dealership experience I had. This place is a breath of fresh air in an industry where profiteering and transactional relationships run rampant over customer satisfaction and good business. Pre-Visit Communication: Desirae, the representative who assisted me, was remarkable. She worked with me for three months, right from the initial inquiry in August until the delivery of my car in early November. Her professionalism, friendliness, and prompt responses to all my queries, no matter how ridiculous, were commendable. The process of placing a deposit and discussing pricing and options was smooth and transparent, and there was never a moment when I was unsure of what I was buying. Efficient and Transparent Visit: The visit to the dealership was refreshingly straightforward. Pricing was transparent from start to finish, eliminating any guesswork or hidden surprises. Unlike the typical day-long ordeal at most dealerships, the staff at Brandon Tomes Subaru were incredibly accommodating, ensuring the finalization of my purchase was quick and hassle-free. I was impressed to be in and out in less than two hours, all the while receiving warm and welcoming service from everyone I interacted with. Room for Improvement: The only minor drawback was the trade-in valuation. While it didn't significantly affect my overall experience, I noticed the trade-in offers were somewhat lower compared to other evaluations I received. A slight adjustment in this area could enhance the already excellent service. Final Thoughts: Brandon Tomes Subaru is part of the rare 1% of dealerships that genuinely strive for customer satisfaction. Their commitment to service, transparency, and efficiency sets them apart, making them a highly recommendable choice for anyone in the market for any vehicle, Subaru or not. Truly a gem among dealerships. 11/10. More

Brought my Ascent for an Oil Change. Just an Oil Change. Service Department rotated the tires, and tried to charge me for it. The Tires I had just bought the week before. Then, today I w Just an Oil Change. Service Department rotated the tires, and tried to charge me for it. The Tires I had just bought the week before. Then, today I was checking the oil and I noticed that one of the clips holding down the air induction cover was missing and the other was missing. I am NOT impressed. More

Let me start this review by saying I have not purchased a vehicle for myself in over 11 years! Bailey Reid is the best salesman I have every worked with when purchasing a car. He is by far the best. His k vehicle for myself in over 11 years! Bailey Reid is the best salesman I have every worked with when purchasing a car. He is by far the best. His knowledge of the vehicles and the process is outstanding. Bailey was so personable, courteous and worked for ME to get the things I wanted. My Ascent was ordered and he stayed in contact with me on updates throughout this process. The day I took ownership was great and Bailey made it this way! Tomes Subaru also went above to order the vehicle I wanted. They made the purchase process very quick and simple. Again, the dealership was great but Bailey Reid is by far the best! More

Whole experience was great from start to finish. We greatly appreciated everyone we worked with and their willingness to start the process before we arrived. 10/10 you were all amazing, thank you so We greatly appreciated everyone we worked with and their willingness to start the process before we arrived. 10/10 you were all amazing, thank you so much! More

Curtis Moore and the entire Subaru dealership was fantastic. Went in to purchase a Subaru Forester. He made sure we were happy with the whole process and we were pleased in the end. Would highly reco fantastic. Went in to purchase a Subaru Forester. He made sure we were happy with the whole process and we were pleased in the end. Would highly recommend this dealership to anyone who’s looking to purchasing a vehicle. More

This is the second vehicle I have purchased from Ozzy and the experience was wonderful again! He followed up with me prior to our appointment and was flexible when I needed to change our time. Ozzy had the v the experience was wonderful again! He followed up with me prior to our appointment and was flexible when I needed to change our time. Ozzy had the vehicle ready for us when we arrived at the dealership so we could test drive it. He valued our time and listened to what we needed. He is the true definition of a professional salesmen and highly recommend him! QB in finance was also great. He was honest and upfront from the get go. We appreciated the time he took to get the numbers to what worked for our finances. He made closing the deal and signing all the paperwork a great experience with his humor and storytelling. Highly recommend Brandon Tomes Subaru! More

I had a great experience at Brandon Tomes. I had Kameryn as my sales rep and she did amazing- she was so friendly and nice. She really wanted to help me find the best car for myself and that m I had Kameryn as my sales rep and she did amazing- she was so friendly and nice. She really wanted to help me find the best car for myself and that made the whole experience so much easier and less stressful. More

Ozzy was pleasant to work with and very straightforward about cost. Financing was swift and simple, they shopped around for the best intrastate rates. about cost. Financing was swift and simple, they shopped around for the best intrastate rates. More

Experience was great! Awesome salesman (Chris) who actually listened, was personable and not pushy. This was my son’s first time experiencing the car buying process and Ch Awesome salesman (Chris) who actually listened, was personable and not pushy. This was my son’s first time experiencing the car buying process and Chris made it bearable. Got a great car for a great deal. Would recommend to family and friends! More

Our salesman Bailey made our experience very smooth. He reacted to all of our concerns He reacted to all of our concerns More