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Brandon Tomes Subaru

McKinney, TX

4.8
1,506 Reviews
Our highly trained sales staff has earned a credible reputation with their years of service and commitment. Our goal is to make sure that each of our customers receive the quality service that we have built our name on. We offer an extensive inventory available at competitive prices. However, our support does not end after the sale has taken place. We take pride in keeping cars in the same condition in which they rolled off our showroom floor. Don't take our word for it; we let our sales, service and parts departments speak for themselves. Are You Curious About Brandon Tomes Subaru? Here's more About the Experience We Offer our McKinney, Dallas, Fort Worth, Sherman and Allen, TX, Drivers Here at Brandon Tomes Subaru, we're committed to providing our McKinney, Dallas, Fort Worth, Sherman, Frisco, and Allen, TX, drivers with the ultimate dealership experience. From a comprehensive selection of new Subaru models and budget-friendly used cars to car loans and Subaru leases and friendly service, there's a variety of reasons why our customers continue to return to our conveniently located showroom. Whether you're in the market for a new or pre-owned vehicle, or you simply need the assistance of our car service and maintenance team for the one you already enjoy driving, our team will provide you with high-quality customer service that you deserve. From the moment you walk into our showroom to the moment you walk out the doors, the Brandon Tomes Subaru team will provide you with the continued service you need to enjoy every mile. Are you interested in learning more about our offerings or rich-history? Consider joining us at 1100 S Central Expy McKinney, TX, where we're a just a quick drive away from Dallas, Fort Worth, Sherman and Allen, TX. We truly look forward to assisting you today and in the future with all of your automotive needs!
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4660 State Highway 121

McKinney, TX

75071

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Showing 1,506 reviews

April 06, 2023

Service as good and the people are nice, etc. I will say that I have reported at least twice before that someone is not entering the service being completed into whatever system the Subaru app, e More

by tkyle0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Apr 07, 2023 -

Brandon Tomes Subaru responded

tkyle0, we appreciate your constructive feedback and want you to know we're passing your note along to our leadership for review. If you would like to discuss the data entry and how we may work to resolve it, please contact our Service Director, Edmond Elder directly at eelder@brandontomessubaru.com or 214-544-5156 and he would be happy to look into where we're goofing up the data entry and work to create a solution. Talk soon. Best wishes!

April 05, 2023

Always polite,fast, and knowledgeable. Goes above and beyond. Takes time to go over everything to make sure I understand. More

by KIMBO462000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzy Sungec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Apr 05, 2023 -

Brandon Tomes Subaru responded

KIMBO462000, thank you for your 5-stars! We're glad to hear our team is polite, fast and knowledgeable! We look forward to serving you again in the future. Best wishes!

April 05, 2023

Apparently no specific comment at this time. Turnaround time could have been much better especially customer with appointment in place. More

by goldencoppers
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Jonathan
Apr 06, 2023 -

Brandon Tomes Subaru responded

Goldencoppers, we appreciate your business and your constructive feedback. We are passing your feedback along to our leadership and we look forward to providing more expedient service on future visits. Best wishes!

April 05, 2023

Your service staff really helped me when I was in a bind. They listened and fixed the problem caused by another Subaru dealership. Mr. Russell even got me laughing. You have my business now. Thanks More

by QUILTS_BY_DESIGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben McCabe
Apr 06, 2023 -

Brandon Tomes Subaru responded

QUILTS_BY_DESIGN, thank you for your 5-stars! We're pleased to hear Mr. Russell and the rest of our team are helpful! We look forward to serving you again in the future. Take care!

April 05, 2023

There were few people to assist in the bay. Finally got the great lady to help me. Seemed like they weren’t ready to bring their tablets and I waited a long time to be assisted More

by CAROLANNKEESE
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Denise
Apr 06, 2023 -

Brandon Tomes Subaru responded

CAROLANNKEESE, thank you for your 4-stars! We apologize for the wait and will be passing your feedback on to our leadership. However, we are glad to hear the help you received was great! We look forward to serving you again in the future. Take care!

April 04, 2023

Great buying experience overall. Appreciated the efficiency and team coordination. Israel Gandara was very helpful in sales. More

by ebeshires
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Israel Gandara, Patrick Varrassi
Apr 05, 2023 -

Brandon Tomes Subaru responded

ebeshires, thanks for sharing 5-stars and noting a great buying experience with Gandara! We're pleased you had a positive experience with us and we look forward to serving you again next time. Thanks again!

April 04, 2023

Brock was incredibly accommodating from start to finish and made sure he tried his best to meet all of my needs. He was so easy to work with, witth his friendly demeanor and professionalism, I highly recom More

by Nadia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brock Degraffenreid
Apr 04, 2023 -

Brandon Tomes Subaru responded

Nadia, thank you for your 5-stars! We're happy to hear Brock is accommodating and earned your recommendation! We look forward to serving you again in the future. Take care!

April 04, 2023

had a wonderful experience. Jose, Danny, and Ana took care of us and made sure we got what we wanted. Love our new Subaru Ascent. More

by Sophia Meas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Loya, Ana Guzman, Jose Ayala
Apr 04, 2023 -

Brandon Tomes Subaru responded

Sophia, thank you for your 5-stars! We're pleased to hear Jose, Danny and Ana took great care of you and made sure you got what you wanted! We look forward to serving you again in the future. Thanks again!

April 03, 2023

Ben, my Service Advisor, did a good job answering my questions. He had a great suggestion for recording the odd sound that occasionally happens when I turn off my car. More

by MLTMT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben McCabe
Apr 03, 2023 -

Brandon Tomes Subaru responded

MLTMT, thank you for your 5-stars! We're pleased to hear Ben did a great job answering your questions! We look forward to serving you again in the future. Take care!

April 03, 2023

John is very nice and patient, explaining everything I want to know. I got extraordinary service from him. More

by Alice
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Khoury, Ana Guzman
Apr 03, 2023 -

Brandon Tomes Subaru responded

Alice, thank you for your 5-stars! We're happy to hear John is nice and patient! We look forward to serving you again in the future. Thanks again!

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