Brandon Hyundai

UPDATE: I e-mailed Dan Norris. He returned my e-mail and left me a voice message that same night - but conveniently after business hours when I had already gone home for the day... funny how he couldn't and left me a voice message that same night - but conveniently after business hours when I had already gone home for the day... funny how he couldn't pull my file and call me at any of the other numbers they had in my file.... Anyway, after playing phone and e-mail tag with him, I e-mailed Hyundai North America and they returned my e-mail within 24 hrs advising they were contacting the dealership. The next day I was finally able to connect with Dan Norris and that same evening my husband and I went back to the dealership. I have to say Mr. Norris did stand by his word and he amended the lease to reflect the proper trade value, the agreed lease price as well as the lease miles. Of course he had to act like he was doing something no other dealership would ever dream of doing. He also showed us what he claimed to be the actual invoice and claimed that he was losing a lot of money on this deal, but we know better because the price he claims to have paid for the car was higher than the MSRP USAA listed for a similar car that had more options. But we understand that's how all dealership's work, so while it's annoying that they lie, you'll find that wherever you go. Once again the agreed price magically changed (in our favor this time) when we sat down with the finance office - but as I said, it was in our favor so why complain. End of story, it took contacting Hyundai North America before Dan Norris was willing to work with us... but in the end, he did the right thing and amended our lease. **************** I just leased a Sante Fe with this extremely shady company and wish I hadn't. Our salesman Jason Cortez lied about everything from what the agreed lease price of the car would be to how much we were getting for our trade. We noticed in the finance office that the numbers didn't match, but because of the time of night and the fact that our 3 year old was cranky and tired, after they changed back the monthly payment to what we had agreed, we didn't notice that the lease terms and trade value totally changed. We called the dealership and spoke to Peter Martin who had a nasty attitude and refused to do anything. We then tried talking to Rob Hamm who has promised someone would get back to us and make this right - but no one has returned our calls. Like others on this site with the same issues that we've had with this company, we will also try contacting Dan Norris, Hyundai North America, the FL AG and the BBB. We are not going to just lie down and take it quietly from these low life scam artists! More

This dealership took advantage of an elderly couple in their 70s. The couple was looking to purchase a 2012 Elantra and began negotiating on a price to buy. They had negotiated down to the $16-$17k rang their 70s. The couple was looking to purchase a 2012 Elantra and began negotiating on a price to buy. They had negotiated down to the $16-$17k range with trade when the salesman mentioned possibly leasing the car. Not knowing anything about leasing the couple agreed to learn more. A leasing rep swooped in and fast talked them into a lease, explained NOTHING about how a lease worked, NOTHING about how the capitalized cost of the Elantra was reached, and mixed the sheets with dollar figures in with other blank paperwork and told them to sign saying signing blank paperwork was "standard practice." They ended up with a $400+ per month lease, a $26k price tag on the Elantra, and and $2k for their trade. Obviously the couple was at fault for not understanding what they were signing, but again the obviously did not know anything about leasing and nothing was explained. The couple went back the very next morning but this dealership wouldn't do anything to try and rectify the situation saying the paperwork was already sent to the bank. Well when there was a mention of a letter to the AG magically they re-worked the lease a bit - their trade went up to $5k and the dealership took $1k off the value of the Elantra. The matter still isn't resolved regarding the value of the Elantra however. The dealership says that a bunch of add-ons (paint protector, fabric protector, misc BS) totaling ~$4k were required and non-negotiable saying they were "clearly" on a supplemental (smaller) sticker. Needless to say letters have going out to Hyundai North America (CEO, VPs, General Counsel), FLA AG, and the BBB. There have been multiple requests over the past three weeks to have the GM, Dan Norris, contact the couple but he's not interested. Several at the dealership have said "Oh I'll have Mr., Norris give you a call." Yeah right. Their website says the following: ===== 6)Customer satisfaction is our #1 goal. We treat our customers right so they want to come back. 7)Our GM Dan Norris’ motto is “Do The Right Thing Because It’s The Right Thing To Do!” ===== Hahahahahaha sure. If treating customers right and doing the right thing means taking advantage of an elderly couple and not returning calls. Stay away from this dealership!!! More

DEFINITELY NOT. I've already made my Hyundai purchase from a reputable dealer about an hour and a half away from where I live 3 days ago and received $5200 for my trade in! Unlike yourself who decided to from a reputable dealer about an hour and a half away from where I live 3 days ago and received $5200 for my trade in! Unlike yourself who decided to insult my vehicle not to mention the shock in your voice when you asked me "your still paying on it??!" . After THAT conversation, I KNEW I wouldn't get a fair shake and had to ask myself why would I want to go THERE? More

Price promised was not given. General Manager was very rude with my husband. He told my husband that it doesn't matter what his sales people told us about the price. He didn't hear the quote so he doesn' rude with my husband. He told my husband that it doesn't matter what his sales people told us about the price. He didn't hear the quote so he doesn't have to honor it. He also yelled at his finance person (in front of my husband) and threatened to fire him if he ever made the mistake he did again. More

Thank you! I will have to come back and buy my next car here. I actually brought someone to the store to help them purchase a vehicle. I was once in the car business but these guys did not reflect that old here. I actually brought someone to the store to help them purchase a vehicle. I was once in the car business but these guys did not reflect that old mentality. Glad to see the change in the dealership's way of doing business. Thanks! The sales process was quick, easy, and most importantly friendly and to the point. There wasn't any smoke and mirrors or hoops that we had to jump through even though she had limited credit. The rate worked well for her and the car was priced right. Thanks again! More

This dealership sucks, they are scam artists. Tried to sell me the same model and package that Wesley Chapel Hyundai had offered me for $8000 MORE, even after I told them about the deal that WC had made. sell me the same model and package that Wesley Chapel Hyundai had offered me for $8000 MORE, even after I told them about the deal that WC had made. And they did the whole, let me go talk to my manager to see what kind of deal we can make for you today, crap. What a bunch of knuckleheads. I would tell anyone to take the 20 Minutes drive up to Wesley Chapel. It will make a world of difference for you. The whole culture of car sales at WC is laid back. A real "we are here to help you" approach. More

I went to Brandon Hyundai after seeing a great deal in the TBT. After speaking to sales rep. Gannon who was not very knowledgeable or professional, I was told "we may be able to go down a couple hundreds the TBT. After speaking to sales rep. Gannon who was not very knowledgeable or professional, I was told "we may be able to go down a couple hundreds on the car" after speaking to his manager he came back saying that I have to pay $5000 down in order to get the car and that's what the ad said (LIE). He also said that the price on the ad was not the price of the car, when I asked the price of the car he said he didn't know and it didn't matter. I decided to take my money and business elsewhere but not before Gannon basically forced me to look at two other cars that I had no desire to see. I wanted to put this out there because,why have an unpleasant experience spending your hard earned money. On a scale of 1 - 10 I will rate this dealership a 3....They suck!!!!!!!! More

Was referred by a friend of mine who has purchased 4 cars from Brandon Hyundai. The process was fast. About an hour and a half start to finish. It was great. I had my kids with me and they got me in and out. from Brandon Hyundai. The process was fast. About an hour and a half start to finish. It was great. I had my kids with me and they got me in and out. Duwayne my sales person was very knowledgeable, and answered all my questions about the Sonata. Will be returning to buy my next car there More

Merry Christmas!!! I test drove a new car @ brandon hynie and went to pick up my new car and drop off my trade in well...i had inadvertently took the key of the car i thought i was buying and when i went to and went to pick up my new car and drop off my trade in well...i had inadvertently took the key of the car i thought i was buying and when i went to gey in my new car i paid cash for the key did not fit and then i noticed thye car hyundai was selling me had an extra 300 miles on it....when i ask the manager the big fat balding dumb guy...said well ask the salesman about it tommorow,lmao the i went in 72 hrs later to,lol, buy another car with cash....the first car was a gift from my partner....she wanted one ...well o ask the manager again about the mileage and he lies and tells me "oh the other car went back to the manufacturer because the paint was oxidizing on it!!!! IF THEY SEE A WOMAN COMING THEY THINK YOUR AN IDIOT OBVIOUSLY HYUNDAI'S CONSUMER AFFAIRS WAS NO HELP.SO I am forced to contact the state attorney's office now.....also my girl wanted my car so we were going to trade vehicles and the car i was looking @ they mwere trying to sell as new had 600 mi on it and the other had 900 mi and i crawled under it (2011 mitsubishi eclipse and both cars control arms were RUSTED AND PITTED. I took pics of it and showed the idiots...then we walked out.....hyundai's consumer affairs claimed i could not prove there was over 300 mi on the car i bought!!! and my sales receipt states there was only 15 mi on the vehicle....liars!!!! My receipt says I paid $20,563...and then they charged me $20,573!!!! get's even better now a week later i notice my cars back right break pad is making a. scrubbing noise and the break pad is practically gone!!!! More