Brandon Hyundai

My NEW vehicle was finally fixed. ..faulty switch...on sunroof after sitting at dealership for 3 days where they could not diagnosis the problem properly. Service Department gets 1 sta ..faulty switch...on sunroof after sitting at dealership for 3 days where they could not diagnosis the problem properly. Service Department gets 1 star while sales and management staff get 5 stars. More

Stay away from this dealership at all costs. ..I purchased a NEW 2026 Hyundai Kona Limited just 3 days ago and paid $40,000 CASH. The car is already back for service due to sunroof not operating ..I purchased a NEW 2026 Hyundai Kona Limited just 3 days ago and paid $40,000 CASH. The car is already back for service due to sunroof not operating properly. They now have to replace the sunroof motor which involves ripping out the liner which means I won't have my car back for several days. Absolutely not acceptable. I am asking for a new replacement as the car has only 105 miles on it and should be guaranteed under the Hyundai Assurance Program. I should have listened to many Hyundai custermers that buying a Hyundai was the worse thing to do. THEY WERE ABSOLUTELY CORRECT. I am a 100% Disabled Vietnam Veteran and saved my money to buy a new car. All Veterans and potential customers should stay far away from purchasing a new or used vehicle from Brandon Hyundai at all costs. More

Unfortunately the folks working at this dealership are not true to their word and are withholding $7,000 that they owe me and promised to refund me. Late last year I purchased a 2026 Toyota Tucson from th not true to their word and are withholding $7,000 that they owe me and promised to refund me. Late last year I purchased a 2026 Toyota Tucson from this dealership. I decided at time of purchase to do a limited warranty, though I did not have to, but the salesman, Robert Leach who I worked with was really pushing for it. Within the week I changed my mind, did all the necessary paperwork to reverse the decision, and was promised a refund by the Financial Services Director. I have reached out to the company who does their warranties, they have refunded the money to Brandon Hyundai but Brandon Hyundai has failed to refund the money as promised, despite multiple attempts to contact someone to discuss this. Unfortunately what was a great experience has now turned into a severe problem. More

Lesley distinguishes herself through professional integrity and an unwavering commitment to client satisfaction. By providing a transparent, low-pressure environment and expert service, the staff ens integrity and an unwavering commitment to client satisfaction. By providing a transparent, low-pressure environment and expert service, the staff ensures a seamless and sophisticated automotive experience. Their dedication to honest pricing and technical excellence sets a commendable standard for retail quality in the region. More

Just a bunch of liars and scam artists. Pulling your credit report is like crack to these fiends Pulling your credit report is like crack to these fiends More

I visited Brandon Hyundai to view a 2020 Toyota 4Runner Venture on Saturday, March 7th 2026, and my experience was a nightmare of safety negligence and professional misconduct. 1. Safety Negligence: Venture on Saturday, March 7th 2026, and my experience was a nightmare of safety negligence and professional misconduct. 1. Safety Negligence: During the test drive, the vehicle shook significantly at 60 MPH. The dealer admitted they knew about the alignment issue but hadn’t fixed it in the 38 days they had it listed for sale because they “only test drive on the public road in front of the dealership” which has a 50 MPH speed limit, and the shaking only began at 60+ MPH. They eventually replaced two tires and performed an alignment to make it roadworthy, then attempted to raise the asking price by $1,200, charging the customer for their own safety negligence, because now the vehicle was “more valuable” than without the repairs. 2. Bad Faith & Breach of Trust: I made a fair offer of $37K once repairs were completed. When Valen pushed for more, I said if they can’t agree to my offer, that’s fine, it’s only business. I had mentioned to my sales rep, Stefano, that I had another quote to consider. Valen Tenney asked to see it, claiming he wanted to “show his boss the competition” to help get my price approved. Instead, he used that information to secretly call the other dealership to check if their vehicle had sold, using my private information against me. 3. Physical Intimidation of a Pregnant Woman: When my wife and I decided to leave, manager Valen Tenney ran into the parking lot and chased us to our car. He began taunting us, asking “What’s Plan B?” now that the other vehicle I had a quote for was sold just one day prior, and accused me of “sneaking off”. Valen treated me like a criminal rather than a customer. Valen then stood in close proximity to my pregnant wife, his face turned red, his hands were flailing, and his voice was raised and aggressive, to the point where I felt it necessary to physically place myself between them to ensure her safety. He gaslit us, twisted our words, and attacked my character simply because we refused to accept a predatory deal. Summary: This dealership sells unsafe vehicles, uses your private information against you, and employs managers who physically intimidate pregnant women in parking lots. Avoid at all costs. I attempted to contact Brandon Hyundai directly on multiple occasions before escalating this complaint and received no response. I want to be clear; Stefano Santini was a great salesman. I came home Friday afternoon, after my first test drive before the vehicle was fixed, and told my wife Stefano was the most genuine salesman I've encountered in my life and trusted him. All the negative experience I've mentioned above was from Valen Tenney. More

had a very frustrating and disappointing experience at this dealership. During the purchase process, a charge labeled “PPV” was added to the price of the vehicle without being clearly disclosed or properl this dealership. During the purchase process, a charge labeled “PPV” was added to the price of the vehicle without being clearly disclosed or properly explained. I only discovered it after carefully reviewing the paperwork. At no point did the salesperson or finance manager clearly explain what this charge was or that it was an optional add-on product. It appears this fee was simply slipped into the contract, which is extremely misleading and raises serious concerns about the dealership’s transparency and sales practices. When I brought this issue to their attention immediately, the staff dismissed my concerns and insisted there was “nothing they could do” because the paperwork had already been signed — despite the fact that this charge was never properly disclosed or discussed during the transaction. This experience left me feeling misled and taken advantage of. Practices like this damage customer trust and make the car-buying process unnecessarily stressful. I strongly encourage anyone considering purchasing a vehicle here to scrutinize every single line of the contract, because optional products may be added without clear explanation. I will also be filing complaints with the appropriate consumer protection agencies to ensure this situation is properly reviewed. Buyers deserve honesty and transparency, and unfortunately that was not my experience here. More

My vehicle was inspected and scheduled for maintenance. I took it in and it was done promptly. I took it in and it was done promptly. More

Brought my car in for service after another place messed it up. My service adviser Dave was the most unprofessional, rudest person. I ended up leaving with no work done due to his bad attitude. I just wante it up. My service adviser Dave was the most unprofessional, rudest person. I ended up leaving with no work done due to his bad attitude. I just wanted my car fixed and was spoken to so aggressively I felt like I was being accused of a crime. Don't go here, drive a little farther and go somewhere else. More