Brandon Hyundai

The issues just go on and on with this dealership! They first lied about pricing and switched the numbers on us when we got to financing and our lease had to be rewritten. Then they took almost 3 months t first lied about pricing and switched the numbers on us when we got to financing and our lease had to be rewritten. Then they took almost 3 months to properly register my vehicle and I had to drive to them twice to get a temporary tag. It was only after I filed a complaint with the DMV and the DMV agent going out to the dealership that they finally over nighted my registration to me. And from what the DMV representative told me, they wanted to wait another couple days before sending me the registration! Everyone I have spoken to who has bought, leased or even had their vehicle serviced by this dealership has at some point or another complained about their experience. And as far as the recent reviews they've obtained with 5s.... I strongly suspect that they are written by employees or family members. Compare this deadlership's ratings to others in the Tampa area. They have by far the worst ratings! More

This dealership is great when you go to buy a car. They are friendly and helpful . Scammers...don't be fooled. Rob promised me that he would tint my car windows for free. He told me to wait a few weeks and are friendly and helpful . Scammers...don't be fooled. Rob promised me that he would tint my car windows for free. He told me to wait a few weeks and then call him to set up and appt. Of course he said it was on the "down low" as a favor. Imagine that...he doesn;t answer my calls now. He tried to tell me I needed to purchase my own floor mats and then get reimbursed (although floor mats are included). And by the way....Hyundai's spectacular warranty cost $$$.. Their oil change/car service they sell as a added benefit costs $$$. The car itself is great. Avoid this dealership !! More

Was only looking - got to a buying price - "lease guy" came over and said he would treat us like his parents - NOT - if that is how he treats his parents, he snookered them big time just as he snooke guy" came over and said he would treat us like his parents - NOT - if that is how he treats his parents, he snookered them big time just as he snookered us, nice son indeed. In addition, leasing is based on the added on feature price making the cost more than what I wanted to pay. Since the "added features sticker" was not clearly visible right next to the "main sticker" I would not be STUCK with this car now on a "lease" basis - I would have walked away from the "fast talkers"....and looking back, would have bought an American made car. The low marks I gave them is based on the fact they snookered me into leasing rather than buying, then I could not get out of the lease the very next morning - was told the paperwork already sent to the bank and could not get it back - NOT - 3 days later, they had my lease in hand. In fact, if I could have, I would give them a -0 because the motto of the GM (Dan Norris) who has never called me after repeatedly leaving messages to meet (this is ~1 month already from getting into this deal), is supposed to be "do the right thing, it's the right thing to do", yeah sure, for Brandon Hyundai and not the customer. More

UPDATE: I e-mailed Dan Norris. He returned my e-mail and left me a voice message that same night - but conveniently after business hours when I had already gone home for the day... funny how he couldn't and left me a voice message that same night - but conveniently after business hours when I had already gone home for the day... funny how he couldn't pull my file and call me at any of the other numbers they had in my file.... Anyway, after playing phone and e-mail tag with him, I e-mailed Hyundai North America and they returned my e-mail within 24 hrs advising they were contacting the dealership. The next day I was finally able to connect with Dan Norris and that same evening my husband and I went back to the dealership. I have to say Mr. Norris did stand by his word and he amended the lease to reflect the proper trade value, the agreed lease price as well as the lease miles. Of course he had to act like he was doing something no other dealership would ever dream of doing. He also showed us what he claimed to be the actual invoice and claimed that he was losing a lot of money on this deal, but we know better because the price he claims to have paid for the car was higher than the MSRP USAA listed for a similar car that had more options. But we understand that's how all dealership's work, so while it's annoying that they lie, you'll find that wherever you go. Once again the agreed price magically changed (in our favor this time) when we sat down with the finance office - but as I said, it was in our favor so why complain. End of story, it took contacting Hyundai North America before Dan Norris was willing to work with us... but in the end, he did the right thing and amended our lease. **************** I just leased a Sante Fe with this extremely shady company and wish I hadn't. Our salesman Jason Cortez lied about everything from what the agreed lease price of the car would be to how much we were getting for our trade. We noticed in the finance office that the numbers didn't match, but because of the time of night and the fact that our 3 year old was cranky and tired, after they changed back the monthly payment to what we had agreed, we didn't notice that the lease terms and trade value totally changed. We called the dealership and spoke to Peter Martin who had a nasty attitude and refused to do anything. We then tried talking to Rob Hamm who has promised someone would get back to us and make this right - but no one has returned our calls. Like others on this site with the same issues that we've had with this company, we will also try contacting Dan Norris, Hyundai North America, the FL AG and the BBB. We are not going to just lie down and take it quietly from these low life scam artists! More

This dealership took advantage of an elderly couple in their 70s. The couple was looking to purchase a 2012 Elantra and began negotiating on a price to buy. They had negotiated down to the $16-$17k rang their 70s. The couple was looking to purchase a 2012 Elantra and began negotiating on a price to buy. They had negotiated down to the $16-$17k range with trade when the salesman mentioned possibly leasing the car. Not knowing anything about leasing the couple agreed to learn more. A leasing rep swooped in and fast talked them into a lease, explained NOTHING about how a lease worked, NOTHING about how the capitalized cost of the Elantra was reached, and mixed the sheets with dollar figures in with other blank paperwork and told them to sign saying signing blank paperwork was "standard practice." They ended up with a $400+ per month lease, a $26k price tag on the Elantra, and and $2k for their trade. Obviously the couple was at fault for not understanding what they were signing, but again the obviously did not know anything about leasing and nothing was explained. The couple went back the very next morning but this dealership wouldn't do anything to try and rectify the situation saying the paperwork was already sent to the bank. Well when there was a mention of a letter to the AG magically they re-worked the lease a bit - their trade went up to $5k and the dealership took $1k off the value of the Elantra. The matter still isn't resolved regarding the value of the Elantra however. The dealership says that a bunch of add-ons (paint protector, fabric protector, misc BS) totaling ~$4k were required and non-negotiable saying they were "clearly" on a supplemental (smaller) sticker. Needless to say letters have going out to Hyundai North America (CEO, VPs, General Counsel), FLA AG, and the BBB. There have been multiple requests over the past three weeks to have the GM, Dan Norris, contact the couple but he's not interested. Several at the dealership have said "Oh I'll have Mr., Norris give you a call." Yeah right. Their website says the following: ===== 6)Customer satisfaction is our #1 goal. We treat our customers right so they want to come back. 7)Our GM Dan Norris’ motto is “Do The Right Thing Because It’s The Right Thing To Do!” ===== Hahahahahaha sure. If treating customers right and doing the right thing means taking advantage of an elderly couple and not returning calls. Stay away from this dealership!!! More