Brandon Hyundai

Poor service Taken 3 of my Hyundai's for service at this location, not once have I felt confident with their work. 1) 2012 Sonata 40k miles: AC intermittent is Taken 3 of my Hyundai's for service at this location, not once have I felt confident with their work. 1) 2012 Sonata 40k miles: AC intermittent issues, blower would stop working. Took it to the dealer, since the blower was working at the time, i was told nothing could be done. Service rep advised me to take video. Managed to take videos in 3 different occasions in 1 week before taking the car in. Showed service rep videos that clearly show no air was blowing through vents. Was told they had to replicate issue at dealing before replacing any parts. Had to live with issue till I traded car in. 2) 2014 Hyundai Santa Fe 5k miles: ABS sensor issue, brought in for repairs. Dealer replaced ABS sensors, now I felt vibrations while driving on the highway. Was traveling out of town and could not schedule appointment at dealer. Had to pull into a tire shop while traveling because vibration was significant. Both front wheels were out of balance because someone had knocked out the weights on the wheels. Had to get wheels balanced. 3) 2014 Genesis Ultimate: Decided to trade in my Sonata and get something sportier. Purchased my Gen in May. The first time I washed my car (2 days after purchasing) I noticed one of the wheels had curb rash on them. I immediately contacted the dealer and was told that there was nothing they can do because i should have mentioned it during car delivery. Lesson learned. They promised me tints so I had to take back to dealer. Tints had tiny bubbles on back windshield, was told to give it a month because bubbles sometimes disappear with heat. Waited a month, bubbles still there, took back to dealer and was told i waited too long to notify them. (enough about purchase experience, moving on to service) After 9k miles on the car about 5 months after purchasing (i put about 20-25k a year on my cars), i noticed vibration during braking. Notified my service rep twice and both times i was told the mechanic did not notice vibration over a period of a month. I decided to drive 30 miles to Hyundai of Wesley Chapel and get a second opinion a week later. Sure enough, they found both of my front rotors where warped and took care of the issue under warranty. This dealer is bout 7 miles from my house but going forward i will drive the extra 23 miles to get proper service. You have been warned.. More

Exceptional Jim John was very professional and cared about our needs and concern! We would recommend him in the future to our friends and family. The financing as Jim John was very professional and cared about our needs and concern! We would recommend him in the future to our friends and family. The financing aspect was exactly what we needed. More

Easy Dealership to work with. Second car we purchased from this dealer in the past three years. Both salespeople we worked with (Joey Soto and Earl Kober) were real easy to work w Second car we purchased from this dealer in the past three years. Both salespeople we worked with (Joey Soto and Earl Kober) were real easy to work with. Told them what we wanted (and what we did not want) in the vehicle. They made every effort to show us ONLY what we really wanted with absolutely NO attempt to upsell. I like that. No time wasted on stuff we could not afford or did not want. I really appreciated that. More

Excellent!!!!!! 2nd vehicle purchased from Brandon Hyundai. I have always been pleased with this dealership. Professional sales staff and excelent service depart. De 2nd vehicle purchased from Brandon Hyundai. I have always been pleased with this dealership. Professional sales staff and excelent service depart. Dealership stands behind the promises they make to the consumer. More

EXCELLENT DEALERSHIP TO WORK WITH. As a returning customer to Brandon Hyundai, after purchasing 4 vehicles, I had returned to purchase my 5th vehicle. I was very please with the servic As a returning customer to Brandon Hyundai, after purchasing 4 vehicles, I had returned to purchase my 5th vehicle. I was very please with the service provided by the salesperson, the finance person and the general sales manager. I am. also very pleased with my new vehicle. And, since I have worked with the service department with my previous vehicles, I am sure I will continue to received excellent service when bringing my vehicle in for future service. More

follow up and make sure your trade in gets paid off Traded our car in for a new one on Nov 23,2015 On Dec. 16th we started receiving calls from hyundai finance aboot the car we traded in and when they c Traded our car in for a new one on Nov 23,2015 On Dec. 16th we started receiving calls from hyundai finance aboot the car we traded in and when they could expect the payoff. We called hyundai of Brandon the same day to the payoff dept. And left a message to call us back. Never heard back from them so we called back on December 21st cause hyundai finance is calling us by this time 3 till 4 times a day on this trade in even though the new car was financed through them as well so they should have the contract that the car was traded for the new one. We left a message again in the morning Dec. 21 with Janice in the payoff dept. And still no reply back so we called again in the evening and asked for the general mrg. And wouldn't you know here comes Janice on the phone, so we explained what was going on and she stated that they had received the funds for the contract and wasn't sure why the payoff on the trade had not been processed yet, and to give her acouple of minutes to look into it and she would call us right back. Well three hours later no call back. We called again and got Janice on the phone who then tells us she needed the account number with hyundai finance cause she had called them and wasnt able to get no where with them. Really? First of all they were able to get the pay off amount on the car back on Nov 23th without me giving them an account number, second when we're they going call us to tell us this? After we brought this up to Janice she tells us she will call us right back. Well wouldn't you know, she has left for the day and no reply back from this place. More

Great service again Just a speical thanks to Mike for taking care of us again! Great customer service!! Our experience with Brandon Hyundai isbthe reason we keep coming b Just a speical thanks to Mike for taking care of us again! Great customer service!! Our experience with Brandon Hyundai isbthe reason we keep coming back?? More

Purchase My representative was professional and attentive. Thank you very much Percell! All of the staff involved were very helpful. I would recommend your My representative was professional and attentive. Thank you very much Percell! All of the staff involved were very helpful. I would recommend your dealership to anyone. More

WORST SERVICE EXPERIENCE IVE EVER HAD WE RECENTLY HAD OUR HYUNDAI IN FOR WARRANTY REPAIR AND WHEN WE FIRST TOOK IT IN WE WERE TOLD WE WOULD GET A CALL WITH AN TIME WE COULD PICK THE CAR UP WE RECENTLY HAD OUR HYUNDAI IN FOR WARRANTY REPAIR AND WHEN WE FIRST TOOK IT IN WE WERE TOLD WE WOULD GET A CALL WITH AN TIME WE COULD PICK THE CAR UP AND WHAT ALL WAS WRONG AND NEVER GOT A CALL. AFTER I HAD TO CALL AND TRACK DOWN OUR SERVICE WRITER TWO DAYS LATER HE SAID CAR WOULD BE DONE MONDAY NIGHT OR TUE EARLY. WE CALLED ON TUE MORNING TO SEE IF THE CAR WAS READY AND WHEN WE ASKED TO SPEAK WITH OUR SERVICE ADVISER SOMEONE PICKED UP AFTER A COUPLE MINUTES AND SAID HES BUSY AND DOS'NT WANT TO TALK TO US RIGHT NOW. WE THEN HAD TO CALL BACK AGAIN TO TRY AND FIND OUT WHAT THE STATUS OF OUR CAR WAS. THE CAR WAS NOT FIXED UNTIL WED AFTERNOON. WHEN WE PICKED UP THE CAR YOU WOULD THINK THEY WOULD AT LEAST RUN IT THROUGH THE CAR WASH FOR THE INCONVENIENCE BUT THE CAR WAS MUCH DIRTIER THAN WHEN WE DROPPED IT OFF. I NOR ANYONE I KNOW WILL EVER USE THIS DEALERSHIP AGAIN VERY POOR CUSTOMER SERVICE. More

Great Service I must say, this was a great experience . The whole deal went very smooth and they took the time to figure what I was looking for and what my price ma I must say, this was a great experience . The whole deal went very smooth and they took the time to figure what I was looking for and what my price margin was. They didn't try to sell me a vehicle I didn't want. I got the vehicle I wanted and at the price I wanted . More