Brandon Hyundai

Unsatisfied I asked for a Certain thing to be looked at and they completely avoided it. You take your car in to other dealers they vacuum it in that before they I asked for a Certain thing to be looked at and they completely avoided it. You take your car in to other dealers they vacuum it in that before they give it back to you guys offer nothing. I was also told that because when I bought my car you didn’t have time to clean it and you promised me a free detailing when I called up to make arrangements so that nobody knew anything about that either More

Service visit Mario is great to work with and tries hard. Waiting area is being updated. Overall the facility is on a small piece of property. Thanks Mario is great to work with and tries hard. Waiting area is being updated. Overall the facility is on a small piece of property. Thanks More

Happy customer Awesome service! They did everything to find the perfect car for me. I liked the very first one we looked at but still looked around at many others an Awesome service! They did everything to find the perfect car for me. I liked the very first one we looked at but still looked around at many others and they happily showed me other options that were cheaper and maybe a better fit. At the end I just chose the first one because it was my favorite. John was very understanding and didn’t seem bothered by the time we wasted looking at other cars when I ended up getting the first. More

Great and quick service. Mainly because I desl with Alex Luc Mainly because I only deal with Alex Lucas. I have bought 5 new cars in 10 years there. I guess that will tell you why I go back. Mainly because I only deal with Alex Lucas. I have bought 5 new cars in 10 years there. I guess that will tell you why I go back. More

Xm radio problem I took my wife’s car in for a problem that it had since we bought it new. The Xm keeps saying intermittently various things like loading, weak signal I took my wife’s car in for a problem that it had since we bought it new. The Xm keeps saying intermittently various things like loading, weak signal , etc. I videotaped the problem and the service department said that they couldn’t duplicate the problem. I got in my car to leave and the problem was there. I called the technician over to show him the problem and he changed the antenna. It seemed to be ok but the problem soon showed up again and I took it back to the service department and they said they found an intermittent short in the wire harness and replaced it.The problem seemed to be ok but it soon came back so I took it back to the service department. While I waited in line for service, the radio started cutting out and said weak signal. I video taped it and told them about it. After waiting for quite some time they said that they couldn’t duplicate the problem and called Hyundai tech support and were informed that Hyundai would not pay to fix the problem. The warranty is for 100,000 miles. The car only has 5,300 miles on it and is only 2 years old. The dealer wants to fix it but Hyundai won’t pay for them to fix it. What good is a warranty if you don’t honor it. The dealer has always been great to me and fixed all of my warranty problems without any problems.This is the 3rd car that I bought new from this dealership and have been happy with them. I think the next step is to replace the radio. What, is a radio to expensive for Hyundai to replace?? I showed them the video of the radio and that I was in their parking lot but their hands were tied because Hyundai wouldn’t cover it.This makes me and my wife wonder what car will be our next?? More

Good service Timely and efficient, easy in and out, good customer service. Only negative I waited 10 min at the service drive up for someone to help me Timely and efficient, easy in and out, good customer service. Only negative I waited 10 min at the service drive up for someone to help me More

Crappy It was not this from the start I have an appointment at 9:30 and I’m pretty sure my car didn’t get looked at till at least 12 pm. I have to call Dan a It was not this from the start I have an appointment at 9:30 and I’m pretty sure my car didn’t get looked at till at least 12 pm. I have to call Dan at least four times to get a hold of somebody to find out what was happening with my vehicle and then the shuttle service was late picking me up just not a happy experience and the fact that you guys do not have courtesy cars no more is ridiculous More

Helpful staff, Good service Staff was knowledgeable and helpful when I initially purchased my vehicle. Service area was fast and efficient and did an overall great job fixing my Staff was knowledgeable and helpful when I initially purchased my vehicle. Service area was fast and efficient and did an overall great job fixing my window. More

Hundai Sonata Was a long time waiting for service, and after 3 hours I had to ask for my car, was ready but any employee came to me to release. Was a long time waiting for service, and after 3 hours I had to ask for my car, was ready but any employee came to me to release. More

Found the problem right away and fixed it The only thing that botherd me is they did not wash and vacuum the car after fixing the car I believe that the vehicle should always be returned clean The only thing that botherd me is they did not wash and vacuum the car after fixing the car I believe that the vehicle should always be returned clean! More