Brandon Hyundai

Awesome sales staff, a little disappointed in finance. Was helped immediately upon arrival by very friendly sales staff. They were still learning on the job, but handled things great. Was caught off guar Was helped immediately upon arrival by very friendly sales staff. They were still learning on the job, but handled things great. Was caught off guard by all the last minute surprises in the finance office. Joey, the finance manager is a good guy and has a family to support, and I respect that. But it is not a good feeling to learn last minute, that payments automatically included GAP, extended warranty, and powertrain coverages. This should be mentioned during the initial figures agreement. Although I understand the need for these things, it felt very forced and unexpected. Not surprised, all dealerships pull this stunt, but I made my payment objectives clear to the sales manager when signing my numbers to submit for the loan. Not upset that I was approved for more than I expected, but it was bittersweet to have them assume I wanted all the additional coverages. An earlier conversation would about these things would have been more appreciated. I might have even bought the coverages, if any value in them had been better presented. I don't blame Mara or Heather in sales for this, they are new in their jobs. I do however, blame the management for poor training of their staff, and got upset because Rich (not sure which one) never asked me if I wanted the extended coverages, he led me into final closing with Joey, who probably assumed I wanted these things. He just presented the final paperwork, as if I knew all the things I was being charged for. Granted it was late, and we.all wanted to go home by this point. Thank you, Joey, for taking some extra time at the end to begin explaining the coverages. You will probably sell them easier, if you can get customers some literature in their hands about the actual coverages. All there is to review is a flimsy pamphlet, with not a lot of detail. Also, I never got my copies of all the disclosures I signed at closing. So I'm assuming they will be mailed to me. In the future, please try and make sure your traded cars have the spare keys, or at least mention it before final purchase. A few decades ago this was not a big deal, keys could be cut. But nowadays, it costs a couple hundred bucks for a key and remote, because they are encoded and need to be programmed by the dealer to work properly. Overall, it was a good experience, mostly because of the courtesy of the staff. The process was clumsy, and this is the only reason I am not giving a 5 star review. People are what matters, and I can tell the staff genuinely are good people, and work hard to make things happen for a positive experience. Forgetting my temp tag and documents and no spare keys, very clumsy. But this is a wrinkle that can easily be ironed out, with proper training. Thank you Ed and Heather, for being so kind, to provide excellent service after the sale, and for bring me my new registration and temp tag, which was not provided at closing. If you get a chance, can you mail me my documents and if at all possible, get me the spare keys, or perhaps a discount on a new set? Scary to think a copy of my keys are unaccounted for, but I'm sure it was not intentional by the previous owner. Perhaps a phone call to them would help. Thanks again, so much. Every day is a learning experience. I hope this helps, and wish you all blessings at work and at home. Would definitely recommend you all to friends, because clumsy can be trained, but good people skills are hard to find. I appreciate all you did to help me get an affordable rate on an awesome car. And thank you for your kindness. Normally dealerships are a stressful place, but overall, you all made it a great customer experience. Thanks again. More

Wait time Went to have an oil change; this is my nearest dealer to get my Sonata serviced. Regular maintenance. The wait time is just so long. The service rep w Went to have an oil change; this is my nearest dealer to get my Sonata serviced. Regular maintenance. The wait time is just so long. The service rep was great he would return a couple of times to let me know the status, I just don’t understand why the long wait for regular service maintenance. I did not make appointment, but I feel it would not matter wether you had an appointment or not; wait time is just way too long. More

Excellent service I arrived at my appointment time and was immediately taken care of. Fixed the issues with my car, and checkout was quick! Excellent service as alway I arrived at my appointment time and was immediately taken care of. Fixed the issues with my car, and checkout was quick! Excellent service as always! More

Always a pleasure Great service and they care about the customer and their needs. I have always been treated kindly and with the utmost respect. They are very knowledge Great service and they care about the customer and their needs. I have always been treated kindly and with the utmost respect. They are very knowledgeable and if there is something they don’t know they will call the factory to find out. More

Fast and friendly Cody gave me friendly and great service today. I come here because he always takes time to make sure that I am taken care of. He is the best. Cody gave me friendly and great service today. I come here because he always takes time to make sure that I am taken care of. He is the best. More

Regular oil change Other than the offered Veteran's oil change ($9.95) and military discount. I was very happy with Corey who helped us quite a bit. Other than the offered Veteran's oil change ($9.95) and military discount. I was very happy with Corey who helped us quite a bit. More

Great Service Pete analyzed an unusual problem and corrected the issue. I was very satisfied by the efficiency of the analysis and adjustment. The waiting room wa Pete analyzed an unusual problem and corrected the issue. I was very satisfied by the efficiency of the analysis and adjustment. The waiting room was very comfortable with a large TV More

RECALL They had my car for over a week I called 3 times for updates and got no return call I had to go over to find out what was going on They had my car for over a week I called 3 times for updates and got no return call I had to go over to find out what was going on More

Mostly happy Work got done. Severe lack of communication from assigned service advisor. With the exception of the runner (nice young man) little gray in his hair Work got done. Severe lack of communication from assigned service advisor. With the exception of the runner (nice young man) little gray in his hair. There was not a sense of ownership of getting my car ready. More

Service Center I was greeted by personnel upon arrival and departure. My concerns were addressed, discussed and resolved within a reasonable time. Exceptional serv I was greeted by personnel upon arrival and departure. My concerns were addressed, discussed and resolved within a reasonable time. Exceptional service overall from staff will definitely return and recommend to people. More