Brandon Hyundai

Great Service Mario was great. He listened to what service I needed done on my car and before letting me know what was recommended, he checked the history of my ca Mario was great. He listened to what service I needed done on my car and before letting me know what was recommended, he checked the history of my car to be sure that it was something that wasn't previously done accordingly to my mileage on the car. He has a great personality and very easy to talk to. I felt very comfortable around him and I knew he was honest about the work I needed done. I will continue to ask for Mario as my service representative. More

Service was great The customer service here is top notch. Our car had to be towed in due to the fact it was not working. We were instructed on the process of getting i The customer service here is top notch. Our car had to be towed in due to the fact it was not working. We were instructed on the process of getting it there and even received a follow up call from them to insure all was well. Dan White was excellent. He made sure he spoke to either myself or my wife through the entire process. Even saved us a few bucks. The only hiccup was that getting a hold of a service person on a Saturday was extremely difficult but the lady that answered the phone kept at it till I was successful. More

Garbage customer service Wow, what terrible customer service! Speaking specifically about their service department, they kept my pregnant wife waiting over 2 hours past her ap Wow, what terrible customer service! Speaking specifically about their service department, they kept my pregnant wife waiting over 2 hours past her appointment time for an oil change. When I called to complain (she was too nice) the receptionist was zero help. The icing on the cake was when my wife saw members grilling in the parking lot - either A) take less appts if you plan to grill out, or B) deal with a 2+hr back up you have. They have apparently chosen C) treat customers like garbage, withhold information, and be a generally terrible company. Would not recommend. Will not return. More

Misrepresentation and Deception My wife and I agreed to terms via phone and text with Patrick, who represented himself as "sales manager". Patrick said he would stay late for us tha My wife and I agreed to terms via phone and text with Patrick, who represented himself as "sales manager". Patrick said he would stay late for us that night. Before driving 1 hour in the rain with a baby and cancelling our evening clients, we decided to reach back out to Patrick 1 more time to confirm the terms of our deal. He confirmed. When we got there, we were advised that Patrick had to "step out" for the rest of the evening. Before I could even get the stroller out of the trunk, they proceeded to tell us that they cannot honor the terms of our deal, and that they had no idea why Patrick offered us such a deal. They increased our payment by hundreds of dollars and increased the price of the vehicle by thousands. They also advised us that Patrick had misrepresented himself as "sales manager" and is just an "internet salesman". We left the dealership extremely angry, and I attempted to contact Patrick via text. He ignored all texts. He did reply to my wife, but admitted no fault and took no ownership of his mistake. I would recommend in my own personal opinion, to avoid working with Patrick Dawson. More

Good experience I rating ?????because they help me with all my necessities, the salesman is very kind, thanks Paul and your team for help me to find what I want, I'm I rating ?????because they help me with all my necessities, the salesman is very kind, thanks Paul and your team for help me to find what I want, I'm very happy and satisfied with my purchase. More

Horrible Just a complete waste of 8 hours. JOSH the sales manager VERY unprofessional as he how it explained it was my fault. Detailed the wrong car, gave my w Just a complete waste of 8 hours. JOSH the sales manager VERY unprofessional as he how it explained it was my fault. Detailed the wrong car, gave my wife someone else's credit report to sign, with ss# name and address, and filled out all finance paper work in my name and not my wife's. After being there for over 2 hours. We called it good and left. Absolutely dysfunctional dealer ship. Take your business some place else VERY unprofessional More

First New Car I had mr. Cory Ryan and he was great! Never personable and did not pressure me at all. Found my perfect car and it is absolutely perfect for me and my I had mr. Cory Ryan and he was great! Never personable and did not pressure me at all. Found my perfect car and it is absolutely perfect for me and my family! Thank you! Ed Gavin in finance was amazing to work with also. It was after 9pm by the time I got to him but he was fast, efficient and such a pleasure to work with! Also has a great sense of humor! More

Afrim. Did a great job with the over all sales on my car he Came into Brandon hyundai to fix my Outlander bought a new one . Afrim sold me my new Outlander he knew his job well. I love Brandon Hyundai Came into Brandon hyundai to fix my Outlander bought a new one . Afrim sold me my new Outlander he knew his job well. I love Brandon Hyundai More

Great experience, great Salesman! Afrim listened to all of our needs and found the perfect car for us. He was a pleasure to work with and very accommodating. The car worked out to be Afrim listened to all of our needs and found the perfect car for us. He was a pleasure to work with and very accommodating. The car worked out to be a great deal. More

Didn't pay off my trade in properly Never paid of my 2015 Hyundai lease properly. I purchased a 2018 Hyundai from them. We had an agreement for them to pay of existing lease and they Never paid of my 2015 Hyundai lease properly. I purchased a 2018 Hyundai from them. We had an agreement for them to pay of existing lease and they were 1 payment short. Besides me driving there from Sarasota and them not honoring our negotiated price on 2018 Hyundai when I got there but that's a whole another story. I've been trying to get someone to take care of this for 1 month now. Even the General Manager, Raul Gomila, is aware of this problem and still hasn't taken care of the situation. I , would NEVER buy from them again. More