Brandon Hyundai

Amazing Sales/Resources Team They helped me, a 19-year old, get into a 2019 Hyundai Elantra w/ low monthly payments, a very low interest rate, and a smile on our faces. I couldnt They helped me, a 19-year old, get into a 2019 Hyundai Elantra w/ low monthly payments, a very low interest rate, and a smile on our faces. I couldnt reccomend Brandon Hyundai more!!! More

The best customer service rep The rep did all that I could ever want to make me happy. He went above and beyond my expectations and it was more than I expected. The rep did all that I could ever want to make me happy. He went above and beyond my expectations and it was more than I expected. More

Courtesy, Professionalism, Respect. Courtesy professionalism and respect is a good descriptive term for your staff. Their overall performance in my view is what makes your product s Courtesy professionalism and respect is a good descriptive term for your staff. Their overall performance in my view is what makes your product so sought-after. I would recommend them to anyone. Respectfully Ruben Rivera More

Alright Eugene is awesome but the flow of the department is chaos it took longer than I expected I wish it was faster then I would rate it 5 star Eugene is awesome but the flow of the department is chaos it took longer than I expected I wish it was faster then I would rate it 5 star More

Awful and unprofessional I chose to make my deal from the internet. The vehicle description from the online ad did not match the window sticker.The online description did not I chose to make my deal from the internet. The vehicle description from the online ad did not match the window sticker.The online description did not match actual mileage which was off by 1000 miles. The price quoted and offered via email was not honored at the store. The finance person did know who the internet director was. When I came for delivery of my vehicle,I was told everything would be ready. I sat for over an hour and half with no communication from my sales person. The file wasn't ready,no one knew where my paperwork was from my credit union,etc..After an hour and half,I met with the finance manager who had no idea that I was preapproved and the credit union had already done their work. He was more interested in selling me warranties. I told him that I was told by my sales person,Heather Willis that if they could beat my financing and I financed through you,I would get another 1000 off. This was not true.On top of it,the finance guy did not believe me and added another credit union to my account because he was afraid I didnt have financing so now I have to work to make sure I'm not double financed!!! The operator manual is missing from the car. All on all,the staff was unprofessional .There was no one in the show room and the sales people were more interested in their private parties,goofing off in the lot and smoking. Not 1 person asked if I needed anything or kept me informed. When I finally left,I was handed the keys. No one went over the car or its operations which is why I need the manual. I feel with all inaccuracies pointed out there is a general feeling of mistrust. My customer service standards are much higher and this is a very poorly run organization. More

Problem fixed now the opposite problem I have been in 2 times for my window not going down. Today my window will not go up. This is absolutely crazy. Of course you don't open until 8:30. I I have been in 2 times for my window not going down. Today my window will not go up. This is absolutely crazy. Of course you don't open until 8:30. I have a meeting this morning where I was to drive 3 people???? When I had it devices on Thursday 4 people were complaining about the service department. Two other people left because of the service. There are so many vehicles in the way when you try to gain access. They give you your keys and you have to try to find your car and drive out of that got mess. I don't know who worked on the car. More

Purchased a Mitsubishi Outlander from Joey yesterday! My daughter purchased a car from Joey and Paul about 2 weeks ago and she had such a great experience that I went back yesterday and purchased a Mitsub My daughter purchased a car from Joey and Paul about 2 weeks ago and she had such a great experience that I went back yesterday and purchased a Mitsubishi Outlander from Joey and Emmanuel Acevedo was my salesmen. The best customer service I've ever experienced at a dealership! And their warranty can't be beat. My family will not shop anywhere else for a vehicle except here! More

Very poor customer service My car was there for 3 days, and I've called many times, the girls that answers the calls took my messages to give to my service representative, but My car was there for 3 days, and I've called many times, the girls that answers the calls took my messages to give to my service representative, but no one never called me back. I have to keep calling, and finally ask to speak with the manager. Finaly someone called me back. My car got fixed right with no issues so far. But my car seat drivers side, was dirty with some kind of black grease. I end up having to shampooing my seat. I'm not happy at all with the service department on this Hyundai dealership. More

Very good: trustworthy l Our first service since we bought our new car 6/2018. We are confident to have our car serviced at the dealer. See you next time. Thank you. Our first service since we bought our new car 6/2018. We are confident to have our car serviced at the dealer. See you next time. Thank you. More

“WTH” Seriously! I guess I will start off with getting to the store/service area.... There were cars everywhere parked all over the place in total disarray! As I appro I guess I will start off with getting to the store/service area.... There were cars everywhere parked all over the place in total disarray! As I approached the “front” of the service drop off area (which I would find out later) there was a car parked in the middle of the area to go drop off my vehicle facing the wrong direction. Assuming I was entering the wrong way I managed to make way back around more vehicles parked all over the place making it essentially a one lane “narrow” road to the “back” thinking it was the front entrance. Once rounding the tight corner I found I was in fact wrong since not being able to see due to the wrong way car blocking the drop off. I had to make a 6 point turn to navigate back up the one lane road to the “front”. Once I got back to the “front” I had to leave my car basically in the middle of the aisle and walk my children and I up to the service department. Once I entered there were approximately 4 employees in the room and a phone or wireless speaker was blaring music. I stood there a good 30-40 seconds as one of the employees (Corey Leasure) finally noticed me and walked over to where the music was coming from and shut it making a joking comment like they have it like a concert in here. Once shutting the music off Leasure asked me if I was picking up. I advised him no I had an appointment for service. He looked out the windows asking where my car was. I advised him “well I had to park way down there in the middle of the road since that vehicle as I pointed to the car pointing the wrong way as in the way and couldn’t pull in”. Leasure did apologize and said he would run out and move the vehicle as he had to get some info off of my vehicle anyway. After a few minutes he returned and finished asking me/verifying what I was having done. I advised him I would be waiting to see what was the matter and for service to be completed. Once the service technician pinpointed the problems I was contacted and was told what was going on. I again advised I would be waiting. After close to 4 hours I went into the service department and I was told that I could take my car, but would have to reschedule another day to complete the work and take my unfixed car or I could leave it overnight to complete it. I had to verify with my family and got back with Leasure. I asked if I could leave it, but get a loaner which he advised me no because they didn’t have one!! I find it ridiculous one that I’m told I would have to take my unfixed car if I can’t leave it and that there is no loaner if I did leave it. I reluctantly left my vehicle having to make arrangements to compensate for my vehicle being left at the shop. I returned the shortly as I needed to grab some items from my vehicle. I stood in the service room for a minute or so while one employee helped someone out and another just sat behind the computer not even acknowledging I was there. As I moved to him to possibly draw more of his attention the other employee wrapped up with the other customer. As I moved toward him and he looks at me a female walked in. The employee then overlooks me and proceeds to help the female out not even asking if I had been helped. I made a comment out loud “sure I will wait loud enough for both of them to hear”. Patiently I waited still not drawing any attention of the other employee till they were done. He then asks me if I’ve been helped and I stated no and made sure he knew I wasn’t happy being overlooked. He didn’t apologize just stated I thought you were waiting on someone else pointing to Leasurs’s desk area since he had waited on me the day before. I advised him no I said I needed to grab some stuff from car. He yelled at another employee who just walked in and told him to take me to the service technician that was working on my car. We walked outside then back and forth toward the back to the front then back and forth looking for whoever the technician was. Finally he walked me around the building to the vehicle where I finally 20 minutes in retrieved my items. The next day when I returned to get my vehicle I waited a few minutes as Leasure had me sign and he explained what was done and then handed me the keys. He state the vehicle is over there pointing out of the office in a direction. I looked out, but was unable to see it and asked again asking if it was behind a specific car and he said yes. I went out to find my vehicle blocked in and no way to get it out. So I had to go back into the service area and finally after a minute got someone’s attention telling them my vehicle was blocked in. I went back out with an employee who looked at the car and walked back inside 3 minutes later returning to only take a picture of the numbers to identify the vehicle to find the keys 10 minutes later he finally returned and moved the car with no apologies... That’s how my service experience went! More