Brandon Hyundai

Excellent Service I enjoy coming to this location everyone is nice and courteous. I have been coming to this location for 5 years thumbs up. Thanks Mario for your assis I enjoy coming to this location everyone is nice and courteous. I have been coming to this location for 5 years thumbs up. Thanks Mario for your assistance More

Very difficult to deal with or contact I brought my car in for a recall repair and have my steering looked at because it was making a clicking sound. The recall was done almost immediately. I brought my car in for a recall repair and have my steering looked at because it was making a clicking sound. The recall was done almost immediately. But the steering took a couple of days, in which I was calling and leaving messages to find out the price and what needed to be done. Nobody would call me back, and I was without a car for 3 days! The WORST part was getting pulled over on the way home because my brake lights had suddenly gone out! They were working when I brought the car in, because I followed my husband down to the dealership and was behind him all the way, and they were working then. More

Great people to deal with for a new car. Everyone we worked with yesterday was knowledgeable, personable and professional. Tom, Brennen and Omar made me feel like I was important to them and Everyone we worked with yesterday was knowledgeable, personable and professional. Tom, Brennen and Omar made me feel like I was important to them and Tiffany was super at showing how all the new features function. It was a relatively painless experience considering it was a major transaction.. Hope they will all be at Brandon when the lease is up in 3 years. More

Great people ! Great people, especially Mario !! My experience was excellent and timely. Whenever I have service done I have Go to confidence everything I need will Great people, especially Mario !! My experience was excellent and timely. Whenever I have service done I have Go to confidence everything I need will be handled. More

Getting what I need After telling my sales consultant what my needs were he found a vehicle that met my qualifications. He was also able to get something I qualified for After telling my sales consultant what my needs were he found a vehicle that met my qualifications. He was also able to get something I qualified for and was affordable. More

Terrible customer service I have purchased 3 cars at this dealership and the customer service is worse than ever. It’s very disorganized when you pull up to the service area no I have purchased 3 cars at this dealership and the customer service is worse than ever. It’s very disorganized when you pull up to the service area now . The young men working outside were rude and disrespectful the only saving on service was Pete I’m very disappointed. As well they used to wash your car after service and not any more I am sorry I actually purchased with my vehicle the service plan as I now have no choice but to continue to come to this location. I live in plant city and very easily could have gone to Lakeland and very sorry that I didn’t. Also Mario tried to help me and listen to my complaints More

Never again Baited and snitched. Let's show an online price $8,800, that reflects a price for a veteran............ ( -$1000 )who is also a first responder -($50 Baited and snitched. Let's show an online price $8,800, that reflects a price for a veteran............ ( -$1000 )who is also a first responder -($500) and also qualifies under, yet additional categories. So sorry you dont qualify for any so your price is $12,000. Plus $999. Dealer fees and certification 160 point inspection. Oh lets not forget $400 for some "govt fees" title and registration (license plate transferred from one car to another. More

Great Staff Sales Manager Tom was very professional and helpful. Ed Ott was a responsive. Happy with my new Hyundai Elantra SEL 2019. I would recommend this deale Sales Manager Tom was very professional and helpful. Ed Ott was a responsive. Happy with my new Hyundai Elantra SEL 2019. I would recommend this dealership. More

$20 labor to change a beake light bulb How long could it have take 30 mins...tops I would think. I told them to check all my brake lights a d they only changed the bulb for the middle one, How long could it have take 30 mins...tops I would think. I told them to check all my brake lights a d they only changed the bulb for the middle one, the passenger side brake light still out. But I guess it's better they didnt do they're job right because I might had need to take a loan to pay for it More

A failure to communicate We bought our vehicle 3 months ago and still do not have what they promised to include in our purchase. The sales person failed to communicate with us We bought our vehicle 3 months ago and still do not have what they promised to include in our purchase. The sales person failed to communicate with us. The sales manager failed. And the service manager failed. They need processes installed in their business to keep customers happy with some communication techniques that any good business coach (me) can offer. They are nice people just not professionals. More