Brandon Hyundai

Vehicle purchase I am happy with my purchase, after a rough start due to incorrect online pricing the over experience was ok . John was very straight forward and helpf I am happy with my purchase, after a rough start due to incorrect online pricing the over experience was ok . John was very straight forward and helpful. I would definitely refer others to him . More

Kept my car for a month with no communication Josh fixed the situation — he’s the only reason I would go back! Took my car in for 60k service and learned of engine recall. Car was held for 31 days Josh fixed the situation — he’s the only reason I would go back! Took my car in for 60k service and learned of engine recall. Car was held for 31 days. Never heard from anyone! I called a few times and was given vague answers each time. The general manager was not helpful. More

Oil change Took my Mitsubishi there for oil and filter change, staff was very friendly, and service was quick..!! I did not have to wait too long. Took my Mitsubishi there for oil and filter change, staff was very friendly, and service was quick..!! I did not have to wait too long. More

Eclipse Happy with the service. Been taking my car here for 14 years. Fair price for quality work. Had blend door motor replaced and cabin filter. Happy with the service. Been taking my car here for 14 years. Fair price for quality work. Had blend door motor replaced and cabin filter. More

Oil Change Kenneth was very professional and courteous. He offered me water and asked if I needed anything during my visit. He is an asset to your service depart Kenneth was very professional and courteous. He offered me water and asked if I needed anything during my visit. He is an asset to your service department. More

Keeps my Hyundai Tucson running perfect I got an appointment quickly , took my car in right on time provided the service and new set of tires at a great price while I waited, Mario keeps thi I got an appointment quickly , took my car in right on time provided the service and new set of tires at a great price while I waited, Mario keeps things moving and me informed as to status Great Job Morgan Group More

Great buying experience While other dealers I dealt with either walked back prices they quoted me or quoted me high, Don's prices was almost the same as the one that he had i While other dealers I dealt with either walked back prices they quoted me or quoted me high, Don's prices was almost the same as the one that he had initially quoted, albeit raised to match the higher trim level of the vehicle I purchased. My only real complaint was that he did low ball the price a little, and that the car took a long while to reach the dealership More

Terrible service I have been dealing with Hyundai in Miami fl from 2012 great. This was terrible service. I made a complaint with Hyundai don’t know if will purchase I have been dealing with Hyundai in Miami fl from 2012 great. This was terrible service. I made a complaint with Hyundai don’t know if will purchase another one. More

horrible service customer service was horrible as well as wait time and maintenance prices for the simplest fixes not happy at all with the non service i was provided customer service was horrible as well as wait time and maintenance prices for the simplest fixes not happy at all with the non service i was provided More

Unless you like rental cars for months, go somewhere else It's difficult to express how poorly this dealership runs their service department. We had a 2014 Hyundai Elantra with 50K miles that showed signs of It's difficult to express how poorly this dealership runs their service department. We had a 2014 Hyundai Elantra with 50K miles that showed signs of a blown head gasket back in Dec/Jan which was still under full warranty (eng/trans). We brought in the car and they quickly agreed it needed a new short block. All was fine and they had the car for multiple weeks while they sourced the parts and performed the repair. We picked up the car and the engine sounded "different" but was running and the short block installed. Hard to tell at that point how well the rebuild was done so I took the car and figured we'd drive it for a bit to see. About a month later my daughter sends me a video with the sound of what the engine noise she's hearing (slap slap slap like hamsters flopping in an engine). I quickly tell her that's not good and we need to get it to the dealer. She's 4 hours away but we decide to meet her halfway and swap the cars. No issues as with piston slap the warmer the engine the better the seating. Piston slap resolves with a warm engine. I was in contact with the dealership and sent the service manager the video clip who agreed they needed to check it out. We believe it's piston slap caused by a poor short block rebuild. So we drop it off and a few days later the service dept says the main mechanic looked it over and agrees that there is an issue and instead of another short block they should put in a long block. I have the full chain of texts back and forth from the original video confirmation to the dealer saying they want to do a long block. I say, fine let me know when it's done. We're in a rental car for 2+ months and nothing is done (call after call and also showing up at their desk when nobody responds). A few more weeks pass and we call for a state and then they can't find my car! HA. So then I hear they let our service mgr go and possibly others as well and a new guy is in charge. They locate my car after 2 days and us saying we'll file a stolen police report and he says we can't find anything wrong with the car and come get it. Ok, so you took my car for almost 3 months and gave us a rental car while your previous service/mech told me you evaluated it months ago and it needed a second engine AND you all recommend a long block covered by Hyundai. Now you're saying nothing is wrong and can we have our 2+ month rental back. At this point, we just wanted out of this place. We picked up the car and I traded it for a Toyota. When we were dropping off our rental, the Hertz location had two others in line who had similar (multiple) engine failures in their Hyundai cars and had been in rentals for a long time with no end in sight. All I can say is this service department is not managing expectations well, and can't fix the problem when they attempt it. The dealership would not call us back throughout the months of having our car, they lost the vehicle and the only way to get them to action was to escalate to corporate who could do nothing in the end since we resolved it by just selling the car. In the end, they did not fix our car (piston slap still heard) and we traded it in. I will never buy a Hyundai or work with this dealership. I'd suggest you find another place for service if this sounds familiar to you. More