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Brandon Hyundai

Tampa, FL

4.4
9,900 Reviews
The team at Brandon Hyundai would like to welcome you to our dealership in Tampa, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Hyundai vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Tampa, you can always count on the professional technicians in our Hyundai service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Tampa count on the high-quality vehicles and services found at Brandon Hyundai, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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9915 E Adamo Dr

Tampa, FL

33619

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Showing 9,900 reviews

December 28, 2019

Oil change Very efficient and friendly - they kept me updated on the status of my vehicle. I will definitely return to this dealership for any future service. More

by PTONGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kegan Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2019

Amazing helpful staff Staff was very friendly and helpful throughout the entire car buying process. All our questions were answered and addressed in full, they make the buy More

by PKIZ33629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Cintron, Nick Ritchie, Cameron Trimmer
December 27, 2019

Our overall experience in purchasing a new car from Brandon Hyundai was very good. Bianca and everyone else who helped us did a wonderful job. All our questions and concerns were addressed. If they More

by rcnglmh
Recommend Dealer
Yes
Employees Worked With
Josh Kawcak, Chris Foster, Bianca Singh
December 26, 2019

SERVICE WAS FAST, COMPLETE, PROFESSIONAL I was greeting with a professional acceptance, and with a fast understanding of what I needed. Oil change and a review of the Warranty scheduled ite More

by american.ideals
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHNATHAN OLIVER
December 26, 2019

Horrible customer service, zero communication, horrible sales/financing/service departments. They make false promises and then call you the liar. I advise you find a different Hyundai dealer. It’s the More

by Jenzim1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Otero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Bryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylin Stapchuk, Josh Kawcak, Luis Tejeda, Harold De La Cruz
Jan 21, 2020 -

Brandon Hyundai responded

Good afternoon, I apologize but the part has not arrived yet. The ETA we were provided for the part to arrive was 01/20 but there has been a delay. I just spoke with service and parts regarding this. They are going to see if there has been an updated ETA issued yet. I apologize for the delay but with your vehicle being a new model, we can only acquire parts as they become available from the factory. As soon as it arrives, they will call you to make further arrangements. Thank you so much for your patience and understanding!

Jan 21, 2020 -

Jenzim1986 responded

You guys are pathetic. It’s been 3 months since I’ve bought this damaged xxx and have received 5 different arrivals dates already and your still telling lies!! O well you guys don’t seem to care so I guess I will go fill out my Hyundai review now I’m done giving you people chances to make this right. Also The “ its a new car” excuse is being overused by you guys, Hyundai is producing these cars by the hundreds this part is not on short supply, I was able to locate it in 5 minutes.... nice try.

Jan 21, 2020 -

Brandon Hyundai responded

Good afternoon, I do sympathize that you purchased your vehicle in December and due to the first spoiler we received arriving damaged, it has further delayed our progress of having yours replaced. However, we have tried our best to remedy this for you and get this handled as quickly as possible because we do care about our customers. Again, I apologize that the first spoiler we ordered arrived to us damaged. I also apologize that we have to order our parts from the factory; we can't just order one online from anywhere, it has to be a warrantied part from Hyundai. I apologize that every warehouse nationwide did not have any in stock and we have no choice but to wait on the factory, but we did put a rush on it. We understand this has escalated so we are doing everything in our power to rush this for you. We understand your frustration, and have been in communication from your initial response and have tried our best to get you a new spoiler and correct this. As I mentioned in prior communication parts on "back order" means there are none available. Thank you for your time and I hope you have a wonderful day.

Jan 21, 2020 -

Jenzim1986 responded

As far as you stating you have been keeping us informed... that is incorrect. If it wasn’t for ME constantly reaching out to YOU I would not have heard anything from you, I would still not know anything IF I left it up to you. IF this was so important to you, you would have called yesterday to tell me the ETA YOU gave was incorrect, but once again I have to reach out to get a status update as usual. I have a call/complaint in to Hyundai now. Maybe they’ll be able to get something done or force you to take it off another car.... seeing this repair is stated in our contract with you and had yet to be fulfilled by you.... that’s a breach of contract.

Jan 21, 2020 -

Brandon Hyundai responded

Again, we do apologize. I am working with what I have. All I am given is the ETA meaning estimated time of arrival. We can only go by the ETA we are provided which can change from the manufacturer. Which means that we can only provide you an update when parts department is updated, latest update part will be in January 30th (9 more days). As soon as the part arrives here, I can promise you we will call you to let you know that it's arrived and everything is well with it. We will then send it for paint and contact you again to schedule an appointment for the installation. If anything is to change with ETA I will also provide you an update.

December 25, 2019

Not so Good I'm sorry guys ,when I phone to book a service for my new Sonata and I am told that nothing is available for 2 months it is time to move on. I now go More

by PFAVAGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garrett Reid
December 23, 2019

Friendly Service Every time I use your service department for oil changes or like last time just to assist in changing a turn signal light bulb everyone is so kind and More

by DADAVIS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn't work with Kegan as noted. I didn't see the photo of the man who helped me but he hasn't been employed very long.
December 21, 2019

Santa fe service Very satisfying visit. I got done sooner than I expected. The service advisor explained all the work done on the vehicle in full detail. I am very ple More

by OBRAITHWAITE0425@HOTMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarett Fredrickson , Fred Hinton
December 21, 2019

Warranty Repair Car towed after break-down on interstate. Johnathan Oliver was the service rep that helped me in the service department. He was fast, friendly, and More

by STACI32DJ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johnathan Oliver
December 20, 2019

Great service Mr Oliver was the best! I was worried when I came in because I had issues at other dealerships with my pre-purchased oil change package, but Oliver kn More

by chipy331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan oliver
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