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Brandon Hyundai

Tampa, FL

4.4
9,900 Reviews
The team at Brandon Hyundai would like to welcome you to our dealership in Tampa, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Hyundai vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Tampa, you can always count on the professional technicians in our Hyundai service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Tampa count on the high-quality vehicles and services found at Brandon Hyundai, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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9915 E Adamo Dr

Tampa, FL

33619

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Showing 9,900 reviews

December 01, 2021

I was upset that I was unable to contact a service person by phone with my problem just to discuss it. I eventually made an appointment on line. Once I got there everyone was very nice and professional. More

by susan.farmer52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob
Dec 09, 2021 -

Brandon Hyundai responded

Susan, we're sorry that there were these issue with our communication. We will see if there was an issue with our phone lines during the time that you call and promise that if you send us an email, we will respond as soon as possible. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

Dec 09, 2021 -

susan.farmer52 responded

Phone lines were fine. The call went to voice mail. I left my name, phone number and a short explanation of my problem. The voice mail said that the person would get back with me. No one ever did. I finally went on line and made an appointment. I am currently waiting to hear if the part they need to repair has come in. It’s been 7 business days since my initial appointment.

December 01, 2021

The technician was courteous and friendly. My car was ready within the time frame they gave me. More

by NORMAINFL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Abel Gomez
December 01, 2021

Professional and honest. Solve my problem. It was nice to see everybody happy. Thank you. More

by 1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Otero
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2021

This was the worst maintenance experience we have ever had at a dealership. The communication between the dealership and myself was basically non-existent. It took me over 30 hrs to get an update on my ve More

by PATGUZAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Harold De La Cruz
Dec 09, 2021 -

Brandon Hyundai responded

We're very sorry that we've disappointed you. We will look into this issue on our end and we would always welcome an email from you with any other information you'd like to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 01, 2021

Everything went well and the recall work was performed in a timely manner. I like the video from the tech. More

by BETHD229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark weber
December 01, 2021

Joe was awesome. He showed concern for my well-being and was very helpful. Although, I didn't end up having the repair done with them. They do provide excellent service. More

by Ryanne R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
November 30, 2021

I reached out to receptionist the very next day regarding my dissatisfaction with work carried out and no response! They charged me a big bill of 600$ and I don't see any changes to my car. Infact the econom More

by taufeeq ahmed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jo didio and the receptionist
Nov 30, 2021 -

Brandon Hyundai responded

Taufeeq, we apologize that we've disappointed you. We promise that if you send us an email, we will respond as soon as possible. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 30, 2021

If Harold DeLaCruz hadn’t been there this review would be a whole lot different. I have seen 2 different advisors before my last attempt to get a decent resolution and instead of being brushed off he actua More

by erinmariex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold De La Cruz
November 30, 2021

Can update something but overall good service this 🤔 👌 👏 Mr Abel nice person .will continue Brandon More

by THOMASSHELIA1959
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Abel Gormez
November 30, 2021

drove an hour to specifically come to this dealership. After arriving at the dealership for my appointment, sat in the service drive-thru where nobody came out to greet. Went inside and informed them I ha More

by .s1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
Dec 09, 2021 -

Brandon Hyundai responded

We're very sorry that our customer service wasn't what it should've been. Thank you for your feedback; we will share it with our team. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

Dec 09, 2021 -

.s1 responded

I appreciate the apology, unfortunately when I drive an hour to come see you guys just to be treated like an inconvenience is pretty appalling. I run an automotive shop personally, and if we ever had that lack of respect for our customers... We would be out of business.

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