Brandon Honda - Service Center

I recently had the pleasure of meeting Eric Lewis at Brandon Honda. He was very professional and didn’t hassle me to fix things that weren’t broken. I was in and out in no time. I was 100% satisfied wit Brandon Honda. He was very professional and didn’t hassle me to fix things that weren’t broken. I was in and out in no time. I was 100% satisfied with the service I received from Eric and Honda in general. More

Mr Thomas Brothers in the parts Department went the extra mile to get my new battery still under warranty. Thomas was very courteous and helpful and was considerate of my long wait. He made sure I received mile to get my new battery still under warranty. Thomas was very courteous and helpful and was considerate of my long wait. He made sure I received my battery and walked it to my car. First class service from a first class dude. More

I moved here in Jul 2009 and needed a reputable dealer to service my 2008 Honda Civic. My relative had a Honda Odessy and told me about this wonderful person at Brandon Honda and he was right. That person service my 2008 Honda Civic. My relative had a Honda Odessy and told me about this wonderful person at Brandon Honda and he was right. That person is Mary Kress. She has always been friendly, helpful, and worked with me when scheduling appointments. Even more important, there have been times that different warning lights have come on and she told me to bring the car right in and took the time to explain to me what the mechanics found and did. I will continue to call Mary for servicing on my 2012 Honda Fit that I purchased April 2012. More

We took our 2006 Honda Civic in for an oil change and came out with a brand new 2012 Civic. Hassan Slim saw us looking at the new cars and gave us a good deal on our 2006. We are happy with our new Civ came out with a brand new 2012 Civic. Hassan Slim saw us looking at the new cars and gave us a good deal on our 2006. We are happy with our new Civic. More

Great customer service in the parts department! I needed a part quickly and Mr. Santana was very help full in locating the part I so needed badly. If only all dealership employees had his customer service s a part quickly and Mr. Santana was very help full in locating the part I so needed badly. If only all dealership employees had his customer service skills the world would be 10 times better!!!! More

My wife brought her van in for service and was told that it would take one day to complete. We live in South Tampa and it is not close for us to travel back and forth. After the first day we called to che it would take one day to complete. We live in South Tampa and it is not close for us to travel back and forth. After the first day we called to check on the van (no one called us) and apparently the wrong part had been ordered. We were ok with that as mistakes happen. The second day we called (again, no one contacted us) and once again the wrong part had been ordered. We then had to drive out there to get a rental car. My wife was able to get the contact person at the Dodge dealership and have the right part ordered as once again they had already ordered the wrong part again based on the information that your technician gave them. It amazed me how a school teacher could explain which part was needed but a mechanic/technician could not do so three times. The third day we called as no one contacted us and we were told to come get the car as it was fixed. My wife got there and went to check on the car. Before she got into the building they were taking the rental car away. When my wife got into the car it was not fixed properly and the window would not roll down from the driver side. She was then told to wait as it wouldn't take long but she wasn’t told that you had to order yet another part and didn’t even have it to fix the van. She has now been waiting over two hours. She has to pick up my daughter from gymnastics and we have a Gasparilla Ball to get to tonight. She has no way of leaving as the rental car is gone and is stuck at you dealership. This is absolutely ridiculous!!! I will be leaving feedback about your dealership and service department on every website review that I can find. I will also let all those that I am acquainted with about your customer service or lack of. More

I have been dealing Brandon Honda since I moved to Tampa in 1994. I have purchased both new and used Honda's and have been very satisfied with the dealership. During this time period, I have been dealing di in 1994. I have purchased both new and used Honda's and have been very satisfied with the dealership. During this time period, I have been dealing directly with JR Disbrow in the Service Department. He is very knowledgeable and can be trusted to provide you with an honest answer or recommendation on what needs to be done to correct a problem or maintenance. He always takes time to discuss any issue you may have and counted on to have your car repaired in a timely manner. He also checks to see if there are any outstanding recalls that are available for your car. Brandon Honda's Service Department can always be counted on to resolve your issue and perform periodic maintenance to keep your Honda in great running condition! More

I bought a Honda for my daughter's first car and tested several models before settling on the Odyssey for personal use. The product is excellent but what I also bought was the service. JR has made owning several models before settling on the Odyssey for personal use. The product is excellent but what I also bought was the service. JR has made owning my 2000 Honda Odyssey stressless and a real pleasure. I am a disabled vet and my van is modified to carry my wheelchair. Mr. Disbrow has gone above and beyond to ensure that my vehicle is serviced as recommended but also takes into consideration the modifications to it's use. My vehicle is "my legs" and I have found in JR a partner who thoroughly checks for hints of problems to avoid damage, downtime and major expense down the line. JR's knowledge of Honda products is phenomenal. I tow my van behind my RV. JR researched the best way to protect my vehicle while towing which has extended the life of my vehicle while making my trips safe and uneventfful due to vehicle problems. Should any trouble arise, JR has assisted me by discussing any vehicle service issues with Honda Service Departments as far away as Yellowstone National, Tucson Az, and Mount Rushmore. JR's "can do" attitude shows when life happens while here in town. In the case of accidental damage, his calm and reassuring voice makes a bad situation more palatable. He smoothes the way with the insurance companies and outside vendors and is quick to consider the customer's comfort and needs during the time it takes to complete repairs. In short, JR Disbrow sets the bar high for service representatives. Honda service is all good but JR is the reason why I drive past 2 other dealerships closer to my home to reach Brandon Honda. More

I have been working with J.R. Disbrow for over 12 years in your service department. He is always professional and a pleasure to work with, if there is a question that he doesn't know, he will find someone in your service department. He is always professional and a pleasure to work with, if there is a question that he doesn't know, he will find someone who does. He makes you feel right at home, like a part of the Honda family. I realize that when it come to servicing my Honda, I have many choices, one within minutes from my job, however I do drive 45 minutes from my home to Brandon Honda because of the service and the job is done right the first time. After all, who knows my Honda better? Thanks JR. More

I’ve known J.R. Disbrow since 2003 when we bought our first Honda vehicle. We were very satisfied at that time and are still very fortunate to have him as a service representative. We still have the 20 first Honda vehicle. We were very satisfied at that time and are still very fortunate to have him as a service representative. We still have the 2003 CRV and also purchased a 2009 CRV that he services. His “small town” personality and genuine concern for the well being of his customers sets him well above his peers. He provides timely repairs, honest estimates and even helps you plan any major repairs well in advance. More