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5,170 Reviews of Brandon Honda - Service Center
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Verified Customer
November 21, 2024
Always kind and respectful and on time. Really happy with this dealership. Every time I go they are consistently awesome. Really happy with this dealership. Every time I go they are consistently awesome. More
by danyaozmore
Employees Worked With
November 21, 2024
I went in for an oil change and because my tire pressure light was on. When i arrived they greeted me right away and took my car. After 30 mins they provided me a summary of my tires where one had a nail in light was on. When i arrived they greeted me right away and took my car. After 30 mins they provided me a summary of my tires where one had a nail in it. The advisor didn’t come and talk to me until 30 mins after that. So at this point I’ve been there for an hour for an oil change and now a patch in my tire. I asked if i could have the tire replaced instead of patched but they said no. I just bought the car from Brandon Honda earlier in the year and this is my second oil change. I had a warranty for the tire and a free oil change. So the advisor told me the approval places opens in 20 mins and asked if i wanted to wait. I said yes because i needed the patch as i couldn’t drive the car with a nail in it. Another hour and a half passes and i hear nothing. I went to the advisor and they said they haven’t heard about the approval. I said well did you patch my tire bc I’ll just pay for it bc i can’t sit here all day. He said no it’s no policy then got a manager. The manager said they can’t do it. I said why? I would pay for it. They said it’s our policy even though i was willing to pay for it even though it was covered under my warranty. I asked, did you call them. The advisor said no. The manager Mack was no help and didn’t try to come up with solutions for this problem. Again i said i would pay for it so the manager said ok authorize it.. then they did and another half hour passed still no approval but they didn’t charge me for what was clearly in my warranty. I shouldn’t have had to sit there for three and half hours for an oil change and a patch. To not do the work or give me options bc of some approval when it’s clear that i ahve a warranty as i just bought the car there less than a year ago. I wish the manager would have been more helpful with options but instead just asked that i don’t give a bad review. There were a lot of misses here. More
by DAYLYNMARCINEK
Employees Worked With
Mack- manager
November 20, 2024
Kyle was an excellent service agent who made sure that I was updated on the status of my car. I only wish the cafe in their waiting room had been open. was updated on the status of my car. I only wish the cafe in their waiting room had been open. More
by kliston
Employees Worked With
November 20, 2024
I want to commend Ryan in the Service Department for his outstanding professionalism and exceptional service as an advisor. His dedication, expertise, and commitment to excellence truly enhanced my overall outstanding professionalism and exceptional service as an advisor. His dedication, expertise, and commitment to excellence truly enhanced my overall experience. More
by irish10_2
Employees Worked With
November 20, 2024
Customer service is always always super nice and accommodating. They got me out this time unless time that they said that they would and I really appreciated it. accommodating. They got me out this time unless time that they said that they would and I really appreciated it. More
by Kathy
Employees Worked With
