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Brandon Honda - Service Center

Tampa, FL

4.7
4,982 Reviews

4,982 Reviews of Brandon Honda - Service Center

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April 12, 2022

Tom G in Service is excellent. He has been the highlight of our experience with Brandon Honda. He does a great job explaining any question I have regarding my Honda CRV. He is TH More

by Pumie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Gernhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Pumie responded

Reviews Profile & Settings Brandon Honda Apr 12, 2022 Pumie Tom G in Service is excellent. He has been the highlight of our experience with Brandon Honda. He does a great job explaining any question I have regarding my Honda CRV. He is THE reason I use Brandon Honda Service.

April 11, 2022

I have to say thank you to Michael Hudak. The minute I pulled in to checkout I was kept informed as to the service status. I will continue to use Brandon Honda for service of my Ridgeline. More

by Jaynovich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hudak
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2022

Danny in the service department was great and very helpful. He explained everything that was going to be done with my car and kept me up to date with the status. Overall great experience from start to More

by heysilvialvarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augustine Cardona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Bend
April 10, 2022

Tom Gernhart, of the service department was great and very helpful and accommodating. We are snowbirds and brought out ‘17 CRV in for routine “ B123 “ service via an appointment. He got us checked in in More

by joedice429
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Gernhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Alvarez
April 09, 2022

Tom G in service was amazing. Kept me informed while my vehicle was being serviced. Honest and professional. More

by bailcobb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Gernhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2022

Augie did such an amazing job at helping me out! Amazing customer service and great personality. More

by lisaivetteee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augustine Cardona
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2022

Took my 2020 Ridgeline in for it's 30,000 mile service. Tom Gernhart took care of me and got me out a half an hour early. More

by Keiser55!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Gernhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2022

Outstanding Service, friendly and consistently professional, her professional approach was greatly appreciated and for being a great professional. More

by zito_dominic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefanie Zito
April 06, 2022

I find it amazing that one $20 belt would be $337. 88 to have installed. Also for just one side, to replace a rubber control arm Bushing $479.26. I won't get into some of the other cost I was quoted on More

by gblue22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Grace C. 21354
Apr 25, 2022 -

Brandon Honda responded

Thank you for the feedback and I apologize we could not work out the pricing while your car was in for service. We price match any written quotes from other Honda dealerships and will often work with quotes from aftermarket shops. Bottom line, we are always willing to work with our customers when it comes to price regardless if you have a quote from another shop. Feel free to reach out to Grace or myself if we can help in anyway. Hanani Kekuewa Service Manager hkekuewa@brandonhonda.com (813)421-4898

Apr 26, 2022 -

gblue22 responded

Hanani Kekuewa, although I traded this vehicle in last week at Brandon Honda, (Youssef Ch-hab) rep, the pricing policy you have in place would be unacceptable to most vehicle owners. In your response you say that Brandon Honda will price match another Honda dealership and sometimes aftermarket shops. I realize you're not responsible for making the prices, but maybe instead of customers coming to Brandon Honda with lower quotes so you can price match should be unacceptable to you as a manager. How about setting the standard that vehicle owners are taking your quotes elsewhere trying to get them matched. Then returning or never even questioning the prices by making your prices unbeatable. Set the standard Hanani and you'll always be busy with work and happy customers that can confidently recommend Brandon Honda.

Apr 27, 2022 -

Brandon Honda responded

Thank you again for your response. At Brandon Honda we strive for the highest quality of workmanship as well as the best value of service. We use all OEM parts backed by a Honda nationwide warranty, installed by factory trained technicians, and many times provide customers with loaner vehicles while there car is in for service. We are not perfect and we understand that we may not be the cheapest priced repair facility, but feel that you do get what you pay for. That being said, we are very aware of our competition with both Honda dealerships and aftermarket repair facilities and price our services accordingly. If price is ever a concern for a customer, each service rep has the freedom to negotiate a reasonable outcome. I hope this clarifies our policy when it comes to price. Hanani Kekuewa Service Manager hkekuewa@brandonhonda.com (813)421-4898

April 05, 2022

I always go this this dealer for service. They are consistently professional and friendly. They are experts and explain everything and look out for their customers. More

by bkcom49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Hibbard
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