Brandon Honda

Their customers really do matter I recently had to have my outside mirror replaced. The parts had to be ordered and I paid for them in advance. While waiting for the parts, I had my i I recently had to have my outside mirror replaced. The parts had to be ordered and I paid for them in advance. While waiting for the parts, I had my insurance company inspect the damage. They informed me that I was overpaying for the parts and labor. This of course made me furious. I returned to Brandon Honda and demanded to speak to the service manager. After venting my steam, he explained that they typically will provide a bigger discount to insurance companies and that the markup is larger when I pay personally. This did not improve my mood at all since I had already paid for the parts. I understand that a business requires a profit, but it must be an honest profit in my opinion. When the job was finished, the service manager did the work at the same cost as what the insurance company quoted. He apologized for any inconvenience and applied credit to the account. In other words, he did whatever was necessary to correct the problem. The new installed mirror looks as good as the day I purchased the car. A company which does whatever needs to be done to accommodate the needs of the customer is all that should be expected of any company. And Brandon Honda delivers on this creed. More

Dedicated Service Advisor Although I had an appointment time for a simple oil change and tire rotation, the technician working on my car found several other problems that neede Although I had an appointment time for a simple oil change and tire rotation, the technician working on my car found several other problems that needed attention, so I agreed to wait a little longer and have the work done. When those tasks were finished, the tech took the car for a short test drive and discovered, through sound, another problem that could turn into a major breakdown (bad wheel bearing). Parts were obtained and replaced, but the technician again heard sounds that indicated the problem was not resolved...so he dug back into the wheel assembly and identified the new parts as defective. We had to wait another day to get replacement parts. In the meantime, my service advisor kept me continually updated, provided me with a temporary vehicle, and compensated me for my time and patience with a complete wash and detail service. I will request the same service advisor on future visits. More

Awesome dealership and customer service From the moment I walked in, I was greeted and met by the manager who made sure I was taken care of. Chris Weiss was amazing and helped me get the per From the moment I walked in, I was greeted and met by the manager who made sure I was taken care of. Chris Weiss was amazing and helped me get the perfect car and lease for me. This was my first time doing this solo, and they made it easy and comfortable. Chris S also explained financing and made sure I was getting the best deal. I’d recommend this dealership and Chris to anyone looking to buy or lease! More

Diagnosis of issues Ryan was very kind and professional contact person who kept us apprised of what was going on. He was hospitable and understanding of our situation. He Ryan was very kind and professional contact person who kept us apprised of what was going on. He was hospitable and understanding of our situation. He was quite efficient. More

Brandon honda met all of my requirements. Best team ever! Team was very friendly, helped with meeting all my purchasing needs without hesitation and i was able to walk out with a new 2019 accord. Best experie Team was very friendly, helped with meeting all my purchasing needs without hesitation and i was able to walk out with a new 2019 accord. Best experience I've had with a dealer by far! More

Used car purchase Good team.. One item could be addressed a bit more.. Selected a used odyssey and the proffered cost was around 18 thousand.. After the papers were Good team.. One item could be addressed a bit more.. Selected a used odyssey and the proffered cost was around 18 thousand.. After the papers were signed, the financed total was $31 thousand.. The balance explained was for warranty protection etc! Wow.... just wow!! Tom 813-716-1527 cell More

Mr Augtine is very detail and gets the job done the 1st time Job well done. Mr. Augtine does an excellent job presenting himself and explaining what is wrong and what needs to be done to meet expectation. Job well done. Mr. Augtine does an excellent job presenting himself and explaining what is wrong and what needs to be done to meet expectation. More

Fixing Problems I had a problem and the first time it wasn't fixed right, but I brought it back and you found it and corrected it the second time. You were very nice I had a problem and the first time it wasn't fixed right, but I brought it back and you found it and corrected it the second time. You were very nice about doing it over. More

Great! Friendly. Very helpful. Patient Buying my new Honda was a good experience! Chris was very congenial and knew so much about the car. His patience with me in answering my questions ( Buying my new Honda was a good experience! Chris was very congenial and knew so much about the car. His patience with me in answering my questions (even the "dumb" ones) was much appreciated! I could not have had a better salesperson. He is definitely an asset to your dealership. His being willing to tutor me on how to use the features on the car is incredible---that's going the extra mile! EVERYONE I was in contact with during this process was professional, courteous and willing to meet my needs. Thank you for your caring attitudes and help in completing a somewhat daunting process with an "older woman who doesn't speak "car language". You all were GREAT! More

Great discount, 15% off labor I waited to get the timing belt replaced on my 08 Honda in order to get a discount. My regular dealership only had free rental for a day, but Brandon I waited to get the timing belt replaced on my 08 Honda in order to get a discount. My regular dealership only had free rental for a day, but Brandon Honda had 15% off labor. I had other work done while it was in the shop and was done in less than 6 hours. The guy who wrote up the ticket was informative and professional without being a typical "car jerk". Pleased with the service thus far. More