Brandon Honda

Review Zee had been a great help through the entire process of purchess. He went through all the options of the car in details and patiently. I would recomme Zee had been a great help through the entire process of purchess. He went through all the options of the car in details and patiently. I would recommend working with him for sure. More

Outstanding Service on my Honda Pilot I took my 2016 Honda Pilot Elite in for service because I kept seeing Engine Idle function was "not available" as well as my SUV engine would die aft I took my 2016 Honda Pilot Elite in for service because I kept seeing Engine Idle function was "not available" as well as my SUV engine would die after waiting for a light. When it was time to let go of the brake, the engine would die. It had just started this and after 3 incidences in one week, I took it in for service. The Engine Idle function issue did not interfere with the operation of other parts of my SUV, so it was still safe to drive. Even though I had no appointment, and I showed up around 12:30 pm, the service department was able to get my Pilot in for service to fix the problem while I went with my daughter to do other errands. Service technician performed diagnostic tests and found a "malfunction code" for the Engine Idle function. Veron was my service advisor, and he handled the repair through my extended warranty - at no cost to me. I also had an oil change, as well as my transmission and brake fluids flushed and replaced. Once I got my SUV back, it was driving like a brand new vehicle again - very smooth ride. I was very pleased to have a hassle free service. Veron even gave me a Military discount and found a coupon for the Oil Change as well to help control the cost of maintenance. I will certainly return to Brandon Honda for service and maintenance again! More

Painless Oil Change Went in for an oil change and promised me it would take about an hour. I was led to the waiting room which was pleasant, had coffee and cookies availa Went in for an oil change and promised me it would take about an hour. I was led to the waiting room which was pleasant, had coffee and cookies available. I was able to catch up on my emails and before I knew it, I was out of the door. I asked for some instructions with my new CRV. The rep was patient and instructed me on the various uses of my dashboard and its many capabilities. Quite a pleasant experience overall. More

Problem Solved - Excellent Service Had an issue where a rock got caught in one of my brakes up against the rotor and made a horrible scraping noise. Called Brandon Honda Service departm Had an issue where a rock got caught in one of my brakes up against the rotor and made a horrible scraping noise. Called Brandon Honda Service department and spoke to service manager Michael Mack who goes by "Mack". He was very calm and asked me to come in to dealership. Once I arrived it was a very smooth process to hand off my vehicle and decide on what needed to be looked at because at the time we were unaware of what was causing the screeching/scraping noise on my Civic. I left for work and was contacted by Mack about 2 hours later that they had discovered a rock caught up against my brake rotor. They removed the rock and test drove the vehicle to make sure everything was okay. I was due for an oil change and rotation and had them do those services as well. Prior to leaving work to return to the dealership I was called by Mack just to touch base on what the services would cost and who would be point of contact in case he had left for the day. Btw, I was not charged for looking into the cause of the noise in my brakes. I returned to the dealership after work and my car was good to go. They had even rinsed it off prior to returning it to me. Overall, I am very pleased. The service guys were able to address the issue and Mack kept me in the loop at appropriate times in the whole process. More

Oil change & tire rotation Although I arrived early (prior to the location opening) there was someone available to place a number on the car. Once the service department opened, Although I arrived early (prior to the location opening) there was someone available to place a number on the car. Once the service department opened, I was greeted by Thomas shortly after. My car was serviced & completed in a timely manner. I don’t recall the young man’a name who kept me updated but he had a sense of humor. I’d like to recognize him as well. More

100% satisfaction Great customer service and very helpful on showing the car of your choice and all its features and how to use them.....willing to go the extra steps t Great customer service and very helpful on showing the car of your choice and all its features and how to use them.....willing to go the extra steps to make the customer happy.... More

Honda Service for Michael Mack Michael Mack was very helpful and Professional. He went out of his way to explain the service to make sure I understood everything. I was so happy th Michael Mack was very helpful and Professional. He went out of his way to explain the service to make sure I understood everything. I was so happy that he didn’t rush thru explaining what was wrong with my Honda. More

Great sales experience! Hector Alba greeted us the Dealership and offered his assistance. He immediately took us to the Honda CV-R on the showroom floor which we had expresse Hector Alba greeted us the Dealership and offered his assistance. He immediately took us to the Honda CV-R on the showroom floor which we had expressed an interest. We selected a Vehicle and drove home with it within hours! Excellent customer service!!! More

Oil change and brake pads + Machining Rotors Was fairly quickly done all things considered (they had to get the parts from Nissan). Staff is always friendly and Job seems good so far. Car no long Was fairly quickly done all things considered (they had to get the parts from Nissan). Staff is always friendly and Job seems good so far. Car no longer shakes when stopping so I'm happy. More

Car purchase Had a great experience when we purchased our CRV. Worked with Hassan Slim who was very friendly and knowledgeable on the CRV. Keep up the great serv Had a great experience when we purchased our CRV. Worked with Hassan Slim who was very friendly and knowledgeable on the CRV. Keep up the great service!. More