Brandon Honda

Completely rude manager. He would not honor the hassle free 3 day exchange policy Brandon Honda claims to have for a new purchased vehicle. My vehicle had bird stains that ru He would not honor the hassle free 3 day exchange policy Brandon Honda claims to have for a new purchased vehicle. My vehicle had bird stains that ruined the paint and a faulty windshield rubber trim. Was told by him that the windshield "might" have been replaced. Gave me two options, replace the car with a color I didn't want with an upcharge or keep the faulty car. More

Never will I buy a car here again I told them I found scratches all over my car especially on the roof there are over 20 scratches on the roof alone and because I brought the car to them when it had 3000 scratches all over my car especially on the roof there are over 20 scratches on the roof alone and because I brought the car to them when it had 3000 miles I was looked at like I was crazy for expecting this to be fixed. I also told them about my front bumper clip just breaking and again was expected to pay for this if I wanted it fixed which is ridiculous this is a brand new car and I have never hit anything nor ran over anything that would cause this to happen. When it comes to the scratches I was told "rocks and cats can do this". What a absolute joke because if cats and rocks did this much damage cars wouldnt have paint passed 50k miles this experience was awful and mainly was due to my salesman leaving the company which meant my lifeline at the dealer was gone and at that point im just a number and a hinderance to them with any of my issues because no other salesman made money off me so of course they are not willing to help the way mine would have. I reccomend asking your salesman if he plans on leaving the dealership anytime soon and if he says yes ask for someone new because once hes gone so are all possibilities of being treated the way you should be More

My day at the Brandon Honda Dealership started in the service department, with Rick Schoen and ended in the finance department with Chris Shotwell In fact, the respect Rick showed me as he prepared the p service department, with Rick Schoen and ended in the finance department with Chris Shotwell In fact, the respect Rick showed me as he prepared the paperwork for my HR-V to be serviced, gave me the extra energy I needed and confidence to seek out my favorite salesman, Eddie G. He and I found the perfect car for me, and that is when I met Chris Shotwell. I could feel the waves of anxiety begin to swell as I followed him to his office, but his professional manner, air of expertise, and organizational skills swept all of that away. I would recommend Chris Shotwell, to everyone. And, Chris. Thank you for making it all so quick and easy. More

I always approach service departments with varying degrees of anxiety and dread, that makes me tell myself over and over, that patience is a virtue. But, not this time. Rick Schoen put my mind at ease degrees of anxiety and dread, that makes me tell myself over and over, that patience is a virtue. But, not this time. Rick Schoen put my mind at ease at the gate. He was pleasant professional and kind hearted and that made the whole ordeal a day at the park. Thank you, Rick. I will be asking for you again. In fact, the respect he showed me gave me the confidence to seek out my favorite salesman, Eddie G. He and I found the perfect car for me, and that is when I met Chris Shotwell. I could feel the waves of anxiety begin to swell but his professional manner, air of expertise, and organizational skills swept all of that away. So thank you, for that, Chris. Thank you for making it all so quick and easy. More

Very easy to make appointment, arrived to appointment to change oil, was told it would take 3 to 4 hrs, asked why because they had over 20 walk ins, That is not my fauld so I left. change oil, was told it would take 3 to 4 hrs, asked why because they had over 20 walk ins, That is not my fauld so I left. More