Brandon Honda

Actually, based upon my experiences with your very helpful and professional Service Advisor, JR DISBROW, I purchased my current vehicle from your dealership in February 2008. Mr. Disbrow has consis helpful and professional Service Advisor, JR DISBROW, I purchased my current vehicle from your dealership in February 2008. Mr. Disbrow has consistently been helpful in assisting me to determine how to prioritize the various service work items I've needed and has always been able to knowledgeably answer any question I've had. I can drive my Civic with the utmost confidence because I know he communicates so well with the mechanics, is knowledgeable about the work done, how the car is made, as well as any recalls which might affect my vehicle. He is thorough. I've also seen Mr. Disbrow courteously and professionally handle several customers at the same time - quite an asset for any workplace - and certainly for all of his customers. I'm fortunate, and glad, that you have a Service Advisor of such a high caliber like JR Disbrow working there. Sincerely, Stephanie Wargo 2008 Honda Civic Owner More

I have a 2002 Honda Civic that has only been serviced at Brandon Honda. For more than 3 years now I have dealt with JR Disbrow. He is great at what he does, very polite and makes you feel like you are his Brandon Honda. For more than 3 years now I have dealt with JR Disbrow. He is great at what he does, very polite and makes you feel like you are his only customer. He has always been up front with me and even though my car has 101,000 miles I feel safe driving it because I know that he has made sure that my service has been done right. He makes dropping your car off for service a pleasant experience and I will continue to use him. More

I would like to take the time and acknowledge the service adviser JR Disbrow for the help he provides me every time I go to Brandon Honda. He is incredible. He provides me with the best customer service. I'm adviser JR Disbrow for the help he provides me every time I go to Brandon Honda. He is incredible. He provides me with the best customer service. I'm never there longer than I need to be because he always gets me in and out. Any time I come I am greeted as if I were a friend rather than a customer. I have been going to Brandon Honda for 5 years now and he is the only service adviser I go to. He came highly recommended by a friend of the family Joan Bell who is also a faithful customer of JR. He knows my car and what it needs. When other customers come in while attending me he does not ignore them. In fact, he acknowledges them also and lets them know he will be right with them so that they know he is aware of their arrival. Please take the time to recognize this associate for his outstanding customer service. More

Mr. Hilili was excellent andwas very service oriented. He wanted to get us the best deal and he did. He wasn't fake like other salesmen we have dealt with in the past. He was genuinely interested in us. I wanted to get us the best deal and he did. He wasn't fake like other salesmen we have dealt with in the past. He was genuinely interested in us. I wish there was a way the length of time to purchase could be reduced, but I understand there's a lot of paperwork. In our opinion Brandon Honda is the best dealership around the Tampa Bay area. That's why this is our 3rd purchase from them in a row. More

Staff were courteous and helpful,No pressure during visit and the subsequent talk of price and financing.they took time to introduced us to other department especially the service dept.and i will be bringing and the subsequent talk of price and financing.they took time to introduced us to other department especially the service dept.and i will be bringing my car there when needed. More

I was enticed to come visit Brandon Honda due to a local advertisement offering a new ipad and 1000.00 in gift cards upon purchase of any vehicle. I came in on December 12th, and met with Lou and test-drov advertisement offering a new ipad and 1000.00 in gift cards upon purchase of any vehicle. I came in on December 12th, and met with Lou and test-drove a 2012 Civic. I found Lou very friendly and accomadating. After much deliberation by the finance companies, I was told I had been approved, but had a few remaining documents to provide to complete the package. After providing the necessary documents, I was told I need to await the deal to be funded in order to receive the gifts offered, along with my owners manual, full gas tank, and spare key. I followed up daily to find out the status of the deal. As of Friday, 12/16, Sean informed me all information had been sent to the finance company, and that they needed to perform the verification, and I should expect a call from the bank by Monday or Tuesday. I waited, and never received the call. As of Wednesday, I called the financial institution, and to my surprise, they advised they had never received the documents. I then returned to Brandon Honda, where Sean apologized that there was a delay in sending the paperwork, and that it was sent overnight as of Tuesday, to arrive at the bank as of Wednseday. I called again Thursday, and again, the bank has no paperwork. Thursday evening, I receive a call from Forrest, in customer service, asking about my experience at which time, I explained the situation. He again apologized, and said he would get to the bottom of it. At this time I received a call from Ryan, who handled my original financing, and again, apologizing, contradicted the information a 3rd time, stating the paperwork was sent that day, Thursday, and the bank would receive it, and that "he would work on getting me my promised items by Friday" Friday comes, and once again, there is a new delay in the process, and the only person who can handle it is on vacation until Tuesday, so again I would need to wait. I asked, what recourse might I have if this does not occur, at which point again, no answer other than apology. So 2 weeks later, the original reason for a purchase, which to my understanding, I have already made, is being withheld, and I am without recourse. Now I could understand a delay, had I been passive, but I had been calling daily to receive updates, and no one seemed it prudent to actually verify the information I was being given or given me an honest answer. I would not recommend this dealership to anyone and would never do business with them again. More

Had some unfortunate communication issues with this dealership briefly, however I am now convinced that this was the exception and not the rule. Brandon Honda has convinced me that they really do stand dealership briefly, however I am now convinced that this was the exception and not the rule. Brandon Honda has convinced me that they really do stand behind the vehicles they sell and customers are still important after the sale. The Dealership handled my situation with professionalism and absolutely stellar customer service. I cannot recommend this dealership enough to those looking to purchase new or used vehicles. Their facilities are incredible and they make what can be a tedious process (purchasing a car) into a pleasant experience. Thank You to Brandon Honda! More

I purchased my new 2011 Honda CR-V the beginning of September from the Morgan Auto Group, who had just taken over this dealership. I had previously bought the same model about 6 years ago from the prio September from the Morgan Auto Group, who had just taken over this dealership. I had previously bought the same model about 6 years ago from the prior owners and had no issues with them. They were very cordial while trying to sell me the car, and the new Managing Partner, John Marazzi TWICE came over to my wife and I and said if we EVER had any problems, to call him directly and he'd make sure we were taken care of. As part of their new deal, they offered, and continue to offer, Complimentary Roadside Rescue on any vehicle purchased. Initially, I was advised they did not have any information on the program as they had just started offering it, which was reasonable. After a few weeks, I spoke to the sales manager, John Reale, who gave me a contact number in the event I had any problem. When I called the number, it was for the Warranty department only and had nothing to do with any roadside rescue. When I tried to call Mr. Reale back, he was busy so they connected me with a salesman, Tom Williams. (I was advised my original salesman, John Wyatt, no longer worked there). Mr. Williams said he would check on it and at one point, said they were going to have a meeting about that very issue and promised to call me with information. When I did not hear from him, I called him a week later and he claimed they had moved his desk and he lost my number, but promised to call me back in a few minutes after he finished with a customer. I gave him my number but I never heard back from him. A week later, I decided to call Mr. Marazzi as he had suggested. The girl who answered the phone put me on hold, then came back and said he was on the phone but said to get my number and he would call me right back. I'm still waiting. Bottom line--Honda makes a great vehicle. However, I cannot in all honesty recommend this new dealership for your purchase. They are big on talk and it seems all they care about is moving cars. After that, they don't need you. Perhaps other dealerships aren't any better; I wouldn't know, but I do know what this one is about. I'm still waiting for my information. Fair warning. UPDATE: Within a short time of my posting this rating, I received a call from the sales manager, who said I would be receiving a call from Mr. Marazzi, the managing partner. He did call a few hours later and apologized for the lack of response to my request. He promised to get me the information I requested and yesterday I received an email as promised with the roadside rescue information. I have updated some of my ratings to reflect the response I received. More

Frank was great to work with. His knowledge of the Odyssey and experience in the business overall is why we chose to buy from Brandon. I will definitely refer new business his way based on his "strai Odyssey and experience in the business overall is why we chose to buy from Brandon. I will definitely refer new business his way based on his "straight shooting" mentality. Frank was extremely busy that Memorial Day and he was still able to provide to me the customer service I expect from Honda in the way of a new car buying experience. Outside of Gus (not sure of last name) the Sales Manager being overly cliche' with his "this is why I can't give you the trade-in-allowance for your vehicle schtick - I would have rated my overall Experperience as Great. Mike the Finance Manager was also very knowlagable and was able to deliver a quick close on a very busy day. I would be willing to have my new vehicle serviced with Brandon in the future even though it is further from where I would be traveling from then other Service provides should you want to send me any Coupons or savings opportunities. Thanks, Scott Tonnesen More

My husband and I were in need of a "new to us" car since our 2002 Mazda died on us. Bob Bland was great to work with, very understanding of our situation, and gave us a great deal. Bill Greer real car since our 2002 Mazda died on us. Bob Bland was great to work with, very understanding of our situation, and gave us a great deal. Bill Greer really helped us to bring our monthly payments down to something we could afford. Overall a great experience, and I love my "new" Honda Fit :) More