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Brandon Ford
Tampa, FL
1,483 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,483 Reviews of Brandon Ford
October 16, 2014
Vehicle Service First, I am a person who dislikes form letters used by businesses to try to convey to customers the business' fondness of the customer's business. The First, I am a person who dislikes form letters used by businesses to try to convey to customers the business' fondness of the customer's business. The form letter accompanying this survey request does just that. The letter indicates that I am a first-time customer at Brandon Ford - not so. If you would like to check, I've had our Edge at the Brandon Ford Service Department several times over the past 2 or so years. When I brought our Edge to Brandon Ford Service Department I specifically asked the service manager that, in addition to vehicle servicing, I would like for the servicing technician to inspect and repair a fluid leak near the right front wheel of the vehicle. I even described to the service manager the type of fluid that I had noticed on our garage floor. When I received my copy of the service order upon being told my vehicle was ready and leaving the service department, I noted that the service manager instruction to the servicing technician was to inspect under the vehicle for leaks and did not specifically identify the right front wheel area as I had requested.. When I checked under the right front wheel area of our Edge the next morning I saw new fluid on my garage floor indicating that the leak had not been fixed. More
by candlholland
Employees Worked With
John Lafemina
October 15, 2014
Excellent news car purchase I buy two new cars every two years, have for 35 years. This was the easiest deal and best price we have found. Will be back this was our first time an I buy two new cars every two years, have for 35 years. This was the easiest deal and best price we have found. Will be back this was our first time and it was a pleasurable experience. More
by Tj Tim
Employees Worked With
Jeremiah Dennis
October 14, 2014
great experience. Robert was very help full. When I got to dealership first thing I said to him was didn't think I could get anything with my credit. He was able to ma Robert was very help full. When I got to dealership first thing I said to him was didn't think I could get anything with my credit. He was able to make it work out and helped me get a new 2014 mustang. It was my first time buy a new car. I have always had to buy used. It was a great feeling to be able to do that. I will always recommend Robert to all my family and friends. More
by nickyjam22
Employees Worked With
Robert Bradford
October 14, 2014
Great customer service Great car buying experience and greater service department. Just purchased a certified pre owned. They fixed everything I had question on for no charg Great car buying experience and greater service department. Just purchased a certified pre owned. They fixed everything I had question on for no charge and made the buying experience an easy one. More
by Cnorton13
Employees Worked With
John Lafemina, Kevin Stone, Brooksye Hall, Dan Maschmeyer
October 09, 2014
My great stress free visit # 3 I am sorry, There was a young handsome man that said he worked with Mr. Lopez, but I did not get his name. But he was very kind and considerate of my I am sorry, There was a young handsome man that said he worked with Mr. Lopez, but I did not get his name. But he was very kind and considerate of my financial situation and did only what I approved and nothing else. He was very friendly and courteous etc. More
by cemarkerover50
Employees Worked With
Robert Lopez
October 08, 2014
Service after the sales It is one thing to promise service, and another to deliver. This dealership delivers, thanks Scott Parker, you are an asset to this dealership. Keep u It is one thing to promise service, and another to deliver. This dealership delivers, thanks Scott Parker, you are an asset to this dealership. Keep up the great work. More
by chappy.chapman.906
Employees Worked With
Scott Parker
October 08, 2014
Exceptional Service Service Dept. diagnosed my problem and fixed it immediately. Since I travel 45 minutes to get to the dealership, I use the shuttle service to local s Service Dept. diagnosed my problem and fixed it immediately. Since I travel 45 minutes to get to the dealership, I use the shuttle service to local shopping areas while they work on my vehicle. This is a very nice option instead of waiting when it will take some time to complete the repair. An exceptional dealership with exceptional employees. More
by blskidoo
Employees Worked With
Scott Parker
October 06, 2014
Great team Thank you for the great service. John in device was great. It has been a great experience dealing with all of the staff from the sales team, especiall Thank you for the great service. John in device was great. It has been a great experience dealing with all of the staff from the sales team, especially Rick who sold use the car. Thank for everything, we will definitely be back. More
by lesa.alexander.92
Employees Worked With
John Lafemina
October 04, 2014
09/26/2014- Outstanding Service from Buddy. Boy I tell you, the Lord is using Mr. Buddy as instrument of his mercy. Buddy was my service representative for an unchanged oil change last Friday. Boy I tell you, the Lord is using Mr. Buddy as instrument of his mercy. Buddy was my service representative for an unchanged oil change last Friday. I misread an email coupon detailing a Free Tire Rotation wife my next Oil & Filter change and Buddy kindly pointed out my error and made me a forever Brandon Ford customer for helping me understand the situation. The oil change did not take long and I was well taken care of by the employees. Thanks for your professionalism Buddy. More
by dredso
Employees Worked With
Buddy Wisham
October 04, 2014
great experience Robert Lopez was very good and the time frame for my recalls... oil change...and tire rotation was excellent..I will definitely return to Brandon for Robert Lopez was very good and the time frame for my recalls... oil change...and tire rotation was excellent..I will definitely return to Brandon fords service dept..I also purchased my 2013 escape from salesman Kevin Stone at Brandon ford,,,highly recommend everything from buying to servicing at this establishment More
by williepugs
Employees Worked With
Robert Lopez, Kevin Stone
