Brandon Ford

This dealership charges you, the customer, $1,295.00 to sell you a car. Ridiculous amount, take a look at dealers with reasonable fees. sell you a car. Ridiculous amount, take a look at dealers with reasonable fees. More

Helpful, no xxxxxxxx, competent. It doesn’t get any better than that. I live in Ocala, and am thankful that Brandon is nearby. better than that. I live in Ocala, and am thankful that Brandon is nearby. More

Dealership neglected to keep my car long enough before warranty ran out to find a dangerous emissions problem leaving the car stalling and then not starting at times. Warranty on my 2018 Ford Focus has no warranty ran out to find a dangerous emissions problem leaving the car stalling and then not starting at times. Warranty on my 2018 Ford Focus has now lapsed and the emissions problem has worsened and service director Matt Cullen has made it clear that my warranty is lapsed and its my problem now when if the dealership had kept the car for the day instead of driving it two miles down the road and back then it could have been fixed and covered under my warranty but he has blown this safety issue that could end in a bad accident off. I went online and typed in problems with year and make of my vehicle and turns out that a large number of those car owners described issues with theirs exactly the same as mine. Yet, when i spoke with Matt Cullen he acted as if he had no clue about the history of these vehicles and the issues that came with them. Bad customer service! No more new Ford purchases at this dealership! More

April lowe was very helpful and efficient finding the part i needed having it shipped and waiting for me when I arrived part i needed having it shipped and waiting for me when I arrived More

If your Ford vehicle is over 10 years old, don't bother taking it to this dealerships service department as they will not even give you the courtesy of looking at your vehicle. I had an 11 year old Ford to taking it to this dealerships service department as they will not even give you the courtesy of looking at your vehicle. I had an 11 year old Ford towed to them after hours. When I called the next day, they informed me that because of the age of the car, they would not work on it. I asked for the diagnostic information to find out what was wrong with the car, even if they weren't going to fix it, and was then informed they wouldn't even do a diagnostic on it. Great way to shatter brand loyalty or dealership loyalty with this attitude. Will NEVER purchase another Ford vehicle. I recommend that if you have a Ford vehicle, make sure to sell it before it gets to be 10 years old or you will get screwed when it needs service after 10 years. In my case, the acronym is true (FORD = Found On Roadside Dead). Sadly, I can't rate 0 stars. More

Asking 20k over msrp on trucks and offering 10k less than kbb on trade ins. This place is a joke kbb on trade ins. This place is a joke More

Not military friendly at all. The sales guy was amazing. When it came time for financing I needed to add on my husband to qualify for enough. Here is the rub he is stationed in another location as does happ When it came time for financing I needed to add on my husband to qualify for enough. Here is the rub he is stationed in another location as does happen with military frequently. No big deal we use a power of attorney, like always (used it to for a house and multiple cars in the past no one has ever flinched) until now. Brandon Ford will not accept a POA under any circumstance citing corporate policy. My husband was even willing and able to go get a special poa just for this purchase, so not only would it have been specific and written that day, again they refused. Considering this is a dealer near a military base they should be ashamed of themselves. On a side note called another ford dealer and they didn’t hesitate with the POA so now I just have to wait for a truck to be delivered in a few weeks. More

I’ve been continuously building a relationship with Brandon Ford for many years now and have never had an issue until recently (when trying to schedule an oil change/ tire rotation). -Due to the Holida Brandon Ford for many years now and have never had an issue until recently (when trying to schedule an oil change/ tire rotation). -Due to the Holidays, the Brandon Ford Service Team’s schedule was completely booked for close to a week out. While explaining my scheduling frustrations with April Lowe (Parts Department), April then took the time to go out of her way and make sure I was taken care of in a timely manor! -Together, April and Robert Lopez made it happen, and are an example of unparalleled customer service. -I truly can not thank them enough. More

Apparently there was a technical problem accessing the window sticker MSRP. Super duty overpriced $10,000. window sticker MSRP. Super duty overpriced $10,000. More

Called three times to get specifics on a Tesla Model S. Than they didn't evan know what battery it came with Than they didn't evan know what battery it came with More