Brandon Ford

Would not take deposit to hold car while I transferred money & had mechanically inclined friend come next day to look it over for me. Sold it out from under me money & had mechanically inclined friend come next day to look it over for me. Sold it out from under me More

I came to Brandon Ford looking to purchase a truck and Mr. Haile was my sales consultant. It was a relatively easy sale because I was preapprove in advanced . So I told the salesman what I was looking for Mr. Haile was my sales consultant. It was a relatively easy sale because I was preapprove in advanced . So I told the salesman what I was looking for and the amount. He told me that he had what I was looking for. He showed me a 2018 Ford F150 STX. I test drove it and I was very impressed with the vehicle. I purchased the truck and now close to one year later the truck has been in the shop twice . The first time was the fuel module sensor and now the second time the fuel pump. I am very concerned with this purchase. More

I am not happy with my purchase. I feel that because of the lateness of the hour I wasn't given much of a choice in selection. Although everyone was nice, that was just face covering. the lateness of the hour I wasn't given much of a choice in selection. Although everyone was nice, that was just face covering. More

I scheduled an appointment to have an oil change & 4 wheel alignment done on my lincoln mkx. Appointment time was for 930. I arrived at 915. Todd, the service rep, checked me in & i had a seat in their wheel alignment done on my lincoln mkx. Appointment time was for 930. I arrived at 915. Todd, the service rep, checked me in & i had a seat in their very nice waiting area. Todd returned my keys to me at 1015. Excellent service at competitive prices. I defiinitely recommend Brandon Ford for service on your vehicle. More

This dealership charges you, the customer, $1,295.00 to sell you a car. Ridiculous amount, take a look at dealers with reasonable fees. sell you a car. Ridiculous amount, take a look at dealers with reasonable fees. More

Helpful, no xxxxxxxx, competent. It doesn’t get any better than that. I live in Ocala, and am thankful that Brandon is nearby. better than that. I live in Ocala, and am thankful that Brandon is nearby. More

Dealership neglected to keep my car long enough before warranty ran out to find a dangerous emissions problem leaving the car stalling and then not starting at times. Warranty on my 2018 Ford Focus has no warranty ran out to find a dangerous emissions problem leaving the car stalling and then not starting at times. Warranty on my 2018 Ford Focus has now lapsed and the emissions problem has worsened and service director Matt Cullen has made it clear that my warranty is lapsed and its my problem now when if the dealership had kept the car for the day instead of driving it two miles down the road and back then it could have been fixed and covered under my warranty but he has blown this safety issue that could end in a bad accident off. I went online and typed in problems with year and make of my vehicle and turns out that a large number of those car owners described issues with theirs exactly the same as mine. Yet, when i spoke with Matt Cullen he acted as if he had no clue about the history of these vehicles and the issues that came with them. Bad customer service! No more new Ford purchases at this dealership! More

April lowe was very helpful and efficient finding the part i needed having it shipped and waiting for me when I arrived part i needed having it shipped and waiting for me when I arrived More

If your Ford vehicle is over 10 years old, don't bother taking it to this dealerships service department as they will not even give you the courtesy of looking at your vehicle. I had an 11 year old Ford to taking it to this dealerships service department as they will not even give you the courtesy of looking at your vehicle. I had an 11 year old Ford towed to them after hours. When I called the next day, they informed me that because of the age of the car, they would not work on it. I asked for the diagnostic information to find out what was wrong with the car, even if they weren't going to fix it, and was then informed they wouldn't even do a diagnostic on it. Great way to shatter brand loyalty or dealership loyalty with this attitude. Will NEVER purchase another Ford vehicle. I recommend that if you have a Ford vehicle, make sure to sell it before it gets to be 10 years old or you will get screwed when it needs service after 10 years. In my case, the acronym is true (FORD = Found On Roadside Dead). Sadly, I can't rate 0 stars. More

Asking 20k over msrp on trucks and offering 10k less than kbb on trade ins. This place is a joke kbb on trade ins. This place is a joke More