Brandon Ford

If your Ford vehicle is over 10 years old, don't bother taking it to this dealerships service department as they will not even give you the courtesy of looking at your vehicle. I had an 11 year old Ford to taking it to this dealerships service department as they will not even give you the courtesy of looking at your vehicle. I had an 11 year old Ford towed to them after hours. When I called the next day, they informed me that because of the age of the car, they would not work on it. I asked for the diagnostic information to find out what was wrong with the car, even if they weren't going to fix it, and was then informed they wouldn't even do a diagnostic on it. Great way to shatter brand loyalty or dealership loyalty with this attitude. Will NEVER purchase another Ford vehicle. I recommend that if you have a Ford vehicle, make sure to sell it before it gets to be 10 years old or you will get screwed when it needs service after 10 years. In my case, the acronym is true (FORD = Found On Roadside Dead). Sadly, I can't rate 0 stars. More

April lowe was very helpful and efficient finding the part i needed having it shipped and waiting for me when I arrived part i needed having it shipped and waiting for me when I arrived More

Asking 20k over msrp on trucks and offering 10k less than kbb on trade ins. This place is a joke kbb on trade ins. This place is a joke More

Not military friendly at all. The sales guy was amazing. When it came time for financing I needed to add on my husband to qualify for enough. Here is the rub he is stationed in another location as does happ When it came time for financing I needed to add on my husband to qualify for enough. Here is the rub he is stationed in another location as does happen with military frequently. No big deal we use a power of attorney, like always (used it to for a house and multiple cars in the past no one has ever flinched) until now. Brandon Ford will not accept a POA under any circumstance citing corporate policy. My husband was even willing and able to go get a special poa just for this purchase, so not only would it have been specific and written that day, again they refused. Considering this is a dealer near a military base they should be ashamed of themselves. On a side note called another ford dealer and they didn’t hesitate with the POA so now I just have to wait for a truck to be delivered in a few weeks. More

I’ve been continuously building a relationship with Brandon Ford for many years now and have never had an issue until recently (when trying to schedule an oil change/ tire rotation). -Due to the Holida Brandon Ford for many years now and have never had an issue until recently (when trying to schedule an oil change/ tire rotation). -Due to the Holidays, the Brandon Ford Service Team’s schedule was completely booked for close to a week out. While explaining my scheduling frustrations with April Lowe (Parts Department), April then took the time to go out of her way and make sure I was taken care of in a timely manor! -Together, April and Robert Lopez made it happen, and are an example of unparalleled customer service. -I truly can not thank them enough. More

Called three times to get specifics on a Tesla Model S. Than they didn't evan know what battery it came with Than they didn't evan know what battery it came with More

Apparently there was a technical problem accessing the window sticker MSRP. Super duty overpriced $10,000. window sticker MSRP. Super duty overpriced $10,000. More

I own a Mustang Mach-E that was purchased at another dealership because of very limited availability of these vehicles. I scheduled a service appointment at Brandon Ford to address an issue with a fron dealership because of very limited availability of these vehicles. I scheduled a service appointment at Brandon Ford to address an issue with a front camera and a recall of the panoramic glass. The lady on the phone was great and arranged a loaner vehicle (talked to a manager) because the service was going to take all day. I arrived at the service center and was greeted by nice people until Marty got involved. He was rude right from the start, didn't even introduce himself. When he found out I purchased the vehicle at another dealer, he said I couldn't have a loaner. This guy has no business interacting with the public, incredibly rude and arrogant. There are two other Ford dealers nearby my house, so I won't be going back to Brandon Ford to purchase or service a vehicle. More

Unfortunately I have to at least give one star, otherwise I wouldn't. My experience with Brandon Ford is typically good, however it only takes one time to completely ruin a relationship. We all know the st I wouldn't. My experience with Brandon Ford is typically good, however it only takes one time to completely ruin a relationship. We all know the stigma that dealerships are generally more expensive than other mechanics, and it's true at Brandon Ford in Brandon Florida. But I felt extremely comfortable taking both my Fords there for service anytime they needed it from oil changes to large issues. That all changed this weekend, and I will never take another vehicle to this dealership ever again. Over the weekend I made an appointment with their service department to get my transmission looked at, we all know that when transmission is involved that it's not only going to be lengthy, it's going to be expensive. I had an appointment for Monday October 11, 2021...however I had to drop off the car early on Saturday (since they are not open on Sunday and I had to work early Monday morning). With this being a transmission issue, I knew they were going to have my car an extended period of time, so I simply asked Marty, the service advisor if they would give me a loaner car until my car is fixed. This is very typical of my previous service advisor if the car was going to be in their possession for a few days. So I kindly asked Marty if this was a possibility. After a few back and forth comments he stated "Look, you can either drop off the car with us, our you can simply take it with you, but I am. not giving you a loaner." I have spent a great deal of money with the service department at this dealership and I knew that the transmission was also going to be very costly, and so I took the conversation to the Service Manager, Lisa. I got a call from her 3 days after the fact and her basically telling me that Ford changed it policy back in January of 2021, yet I have had two services done since that time and both times received a loaner vehicle from my service advisor. Lisa was very dismissive and basically told me that there was nothing she could do and that if I wanted to escalate this to Ford I could. This has made me not only want to never do business with Brandon Ford again, but also reconsidering purchasing a Ford period. I would stay far way from this Ford Dealership especially the service department. They want to sell you the cars, but the customer service unfortunately stops once you pull off the lot. I will never again take any of my vehicles to this dealership, and I will use my social platform to also ensure that everyone knows about their business tactics at the service department over there. Very poor quality customer service. More

So enjoyed the service we were given by Katie in finance. We love our expedition! We love our expedition! More