Braman Honda

I feel like family at Braman. When I pulled in to the Service Center, Oscar greeted me by name and asked me how my mother was doing, another satisfied Braman customer. Alex, who I When I pulled in to the Service Center, Oscar greeted me by name and asked me how my mother was doing, another satisfied Braman customer. Alex, who I had called earlier, was ready to greet me and assure me that all would be done to review the issues I was bringing my Odyssey in for. He took special interest in ensuring that I was given an accurate and timely estimate, and as always, I was very happy with my service appointment. More

Promptly greeted, salesman was knowledgeable, courteous. This is our third purchase with Braman Honda, their prices are most competitive and their service department is good. They know how to treat potentia This is our third purchase with Braman Honda, their prices are most competitive and their service department is good. They know how to treat potential buyers and don't give you the typical round-around like other dealerships. More

Was quick & painless Ricky the service Dept guy was very attentive. Since I brought my car in for a recall I was lucky enough to be able to get a rental for free. I lo Ricky the service Dept guy was very attentive. Since I brought my car in for a recall I was lucky enough to be able to get a rental for free. I love the fact that Enterprise Rental Car office is located in the facility Braman Honda. Saves a lot of time instead of someone having to drive you to the enterprise car rental office. More

Brahman makes it right The service team always does their best to ensure the customer is happy with the service. I have dealt with different team members and all are courteo The service team always does their best to ensure the customer is happy with the service. I have dealt with different team members and all are courteous and helpful. I know I can always count on Jason and Gerardo and I am sure the rest of the team falls in line with their mission to provide excellence. More

Very good I already described the issue of the tire warning light that came on as I left your dealership. Please, go back and review the comments on my previous I already described the issue of the tire warning light that came on as I left your dealership. Please, go back and review the comments on my previous survey. More

Exelente servicios El representante Oscar me brindo un super exelente servicio,todas mis dudas fueron satisfactoriamente resueltas en un periodo de tiempo corto,Contar c El representante Oscar me brindo un super exelente servicio,todas mis dudas fueron satisfactoriamente resueltas en un periodo de tiempo corto,Contar con representante como el senor Oscar es definitivamente una garantia para el cliente. More

Excellent Service We have been customers of Braman Honda for many years, having purchased several cars for both my husband and myself. What truly keeps us as loyal Hon We have been customers of Braman Honda for many years, having purchased several cars for both my husband and myself. What truly keeps us as loyal Honda customers is the excellent service provided by Alex Vizoso and his team. More

Not a good experience at first I initially took my car in for service on Wednesday 2/14/18 and had a great experience as usual. I asked for the windshield wipers to be replaced but I initially took my car in for service on Wednesday 2/14/18 and had a great experience as usual. I asked for the windshield wipers to be replaced but they did not have windshield wiper inserts on Wednesday so they asked me to come back on Friday 2/16/18 and I was told that I would be in and out in 15 minuets while they replaced the windshield wiper blades. I showed up on Friday 2/16/18 morning to see (Luis Garcia) the service attendant assigned to me and I was told that I had to leave the car because not only did they have to replace the wipers but they also had to replace the airbags due to a recall. The service attendant (Luis Garcia) asked if I wanted to leave the car while the recall work on the airbags and I told him that I would just wait for everything to be done since I was off of work, the attendant (Luis Garcia) told me the work would take 2 hours and I agreed to wait the two hours in the waiting area. 2 hours and 15 minuets later I walked outside to see that my car appeared to be done and nobody called me to tell me. I walked up to the attendant’s office and he (Luis Garcia) told me that the car was done and he gave me the paperwork to take to the cashier . As I was standing in line to see the cashier I noticed that the paperwork stated that I had rejected the recall work which I had never declined especially since it was a safety issue. I asked the cashier to verify that the recall work on the airbags was done and she verified that it was not done. I asked her “what have you guys been doing to my car for 2 hours and 15 minuets?”, she excused herself and called the service attendant again and she was told that the wiper blade replacements is all that was done. Needless to say I was very disappointed and upset especially because I wasted half of a day off at the dealership expecting something to be done only to find out that nothing was done without any notification or any type of clear communication. I asked to speak to the manager and was promptly introduced to Alex Vizoso who immediately apologized for the lack of communication and lack of courteous customer service that I received from Luis Garcia. Alex immediately got me rental car and promptly got me on my way. Alex told me that I could get my car later in the afternoon or the next day in the morning. I found that Alex Vizoso went above and beyond to rectify the the terrible experience that had with Luis Garcia who attended me on Friday morning 2/16/18. If it wasn’t for Alex’s amazing service and attentive attitude I would never have come back to this dealership. I have purchased 5 cars from Braman Honda and I always take my Honda’s there for service. I’m glad that everything was rectified in the end, I see this incident as a training opportunity for this service attendant. I hope that going forward that clear and detailed communication is practiced with all of your customers. Thank you Mr. Alex Vizoso for saving the day !!! More

Excellent car purchase experience My car purchase experience was fast, easy, affordable and pleasant. The salesperson was very polite and provided me with different car options accordi My car purchase experience was fast, easy, affordable and pleasant. The salesperson was very polite and provided me with different car options according to my car style. Then the car finance process was thorough but smooth. Took around 2 hours to finalize my purchase. More

The best dealer THE BRAMAN HONDA DEALER, FOR ME ITS THE BEST DEALER FROM MIAMI, EXCELLENT RESPECTFUL AND THE BEST STAFF EVERYBODY TRY TO HELP YOU THANKS BRAMAN HONDA THE BRAMAN HONDA DEALER, FOR ME ITS THE BEST DEALER FROM MIAMI, EXCELLENT RESPECTFUL AND THE BEST STAFF EVERYBODY TRY TO HELP YOU THANKS BRAMAN HONDA More