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Braman BMW West Palm Beach
West Palm Beach, FL
1,397 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,397 reviews
December 08, 2023
My 7 th BMW lease with Michael Scharmer. He is very friendly, honest and helps make the lease process a smooth transaction. He is very friendly, honest and helps make the lease process a smooth transaction. More
by drroadrunner
Employees Worked With
November 17, 2023
Smooth transaction great attentive service, would recommend for sure. No issues whatsoever. Thank you Nicole recommend for sure. No issues whatsoever. Thank you Nicole More
by Wds17
Employees Worked With
November 08, 2023
What a Waist of time . I Can’t believe a company that large or management staff with such a true carelessness of customer service and customer retention . If I was the Gene I Can’t believe a company that large or management staff with such a true carelessness of customer service and customer retention . If I was the General Manager or owner I would be doing a complete overall of what goes on in their service department . Complete lack of business and customer service . I brought my car in for service. Oil change and filter fluids etc… they tell me we have a great 3 year service plan that will include oil changes, filters and fluids top off . I specifically questioned if the oil change package would include filters as it seamed a little cheap to me and they said yes of course it’s a Special program for cars over 5 years old . So I purchased the package with a representative , they then say have a seat and the service writer will be with you momentarily. The service writer came (Ralph Avila Jr.) and proceeded to tell me I would need to pay an additional $315 for filters and the plan doesn’t include filters . I was a little upset by this but said the normal bait and switch, but said OK let’s do it. I left my car there at noon. I was told it would be ready by end of day worst-case tomorrow morning the day passed never got a call. The following day at around noon I sent Mr Avila Jr a text and his reply was the tech was just finishing a multi point inspection on the car and it would be ready shortly. Never got a call or text . So around 2:40 I send another text . No response. So at about 3:30pm I just go in knowing there tech stops at 4pm as I was told the day before and figured after 2 days they by now should have finished the oil change, filters and fluids too off . I walk in and the service writer Mr. Avila Jr tells me another 30 minutes and again says there finishing the multi point inspection (Same he told me 4 hours ago ) I’m now thinking to myself two days for oil change but whatever I’ll wait. 4 o’clock comes around and now I’m being told that they did the oil change but they don’t have the filters. My response is are you serious, you decided to tell me this now after you have held my car for 2 days and never communicated this to me till now . But that’s fine I’ll take the car with just the oil change and I’ll do the filters when they come in . Mind you on my way out the service manager hears that I’m upset walks right by me and does and says nothing. I get in my car and as I’m driving home I see they never even Serviced the car the oil was not done nor anything at all . so they held my car there for two days did nothing and charged me for services never performed. I Will be disputing the charge with my credit card company and I will never go back there . 20 years and 13 cars later with BMW never had such a bad experience . I’ll take my 3 BMW’s to Delray BMW from now on to be serviced. Horrible just horrible . Photos showing proof of everything Im saying happened really happened below More
by shocked
Employees Worked With
Ralph Avila Jr
November 05, 2023
Isaac went over and above. Very happy with the process. Definitely one of the best I have had the pleasure of meeting at Brahman. A really nice guy! Very happy with the process. Definitely one of the best I have had the pleasure of meeting at Brahman. A really nice guy! More
by Liz
Employees Worked With
Isaac Guzman
November 03, 2023
What a stellar guy! Honest, patient, and genuine. He sets the precedent for how the entire dealership should handle customers. Honest, patient, and genuine. He sets the precedent for how the entire dealership should handle customers. More
by tiandramitchell
Employees Worked With
Isaac Guzman
October 30, 2023
Nicole Stem was an honest and direct sales person . I really appreciated her approach . I had talked to another 5 dealerships in the area and they were terrible I really appreciated her approach . I had talked to another 5 dealerships in the area and they were terrible More
by Jabenito
Employees Worked With
October 29, 2023
Santiago was the best. I was greeted and offered assistance as soon I got to the dealership. Santiago was very helpful and took his time to help me purchase the car I wante I was greeted and offered assistance as soon I got to the dealership. Santiago was very helpful and took his time to help me purchase the car I wanted. Overall, great experience with this crew!! More
by kinzel.rony1
Employees Worked With
Santiago Mejia
October 26, 2023
I had a very pleasant experience. Everyone I encountered was very friendly and nice, and there was none of the pressure usually encountered at a car dealer. Even the finance person wa Everyone I encountered was very friendly and nice, and there was none of the pressure usually encountered at a car dealer. Even the finance person was a joy to work with. I’ve only had the car for a day, but so far I love it More
by tanyafla3
Employees Worked With
Santiago Mejia, Kamran Nougzust
