Braman BMW West Palm Beach

Bramans BMW’s Tech Totaled My M6 While Joyriding!!!!! Seriously Go Elsewhere This Dealership Totaled My 2014 M6 Which Had Only 12k Miles On Her and Wont Do Anything For Me..... Their 100% At Fault!!!! W Seriously Go Elsewhere This Dealership Totaled My 2014 M6 Which Had Only 12k Miles On Her and Wont Do Anything For Me..... Their 100% At Fault!!!! Wont Even Return My Calls, I Had To Get BMW Of North America Involved And Still Havent Received Any Info Or Calls From Them Even After Leaving Multiple Messages..... When It Was in For an Alignment Their Alignment Tech Was Joyriding And Went Under A Commercial Vehicle They Proceded To Force Repairs Even Though My Lawyer And I Requested To Be Swapped Into A Like Vehicle.... The Repair Through Their Personal Insurance Company Totaled About $70K In Repairs I Received My Vehicle Back For Aprox. 2-3 Weeks And It Started To Malfunction And Had To Go Back In Apparently The Wiring Harness Was Damaged and They Missed It... Well After Sitting In Their Lot For Approximately 4-5 Months And Being Given The Runaround Saying It’ll Be Completed Any Day Now I Get A Voicemail From Their Insurance Company At About 7am Stating That They Were Totaling Her At Which Point I Try Calling The Insurance Company And Dealership Back To No Avail..... Still No Calls Or Info Even After Contacting BMW Of North America More Then once..... Simply The Worst And Even Made Jokes To My Face About This Situation...... Their Dealerships Used To Be My Goto I’ve Purchased and Have Sold Multiple Vehicles Through Them Thanks For Nothing..... Photos at FB Group : Braman BMW WPB Crashed My M6!!!!! More

Outstanding Experience My brother referred my wife and me to Nicole Stem at Braman BMW; Nicole had recently arranged my brother's 2nd BMW lease from the dealership. We live My brother referred my wife and me to Nicole Stem at Braman BMW; Nicole had recently arranged my brother's 2nd BMW lease from the dealership. We live in Naples FL so our dialog with Nicole was via telephone and email. In only a few telephone calls and emails, we had successfully negotiated the lease of a BMW X1. The economics of the transaction and the professional manner in which Nicole represented herself and the dealership clearly made our 2 hour trip from Naples worthwhile. Additionally, our visit to Braman was positive. Business Manager Jorge Mundo was well prepared when it was time to execute lease documents and BMW Genius Joel Chung was thorough when explaining BMW technology to my wife. More

Low Pressure Sales. Everyone I Dealt With Were Class Acts. I purchased 2018 "loaner" 320i. This was not my original plan - buying a "near new"2018 car in 2017. However, once my original plan fell through due t I purchased 2018 "loaner" 320i. This was not my original plan - buying a "near new"2018 car in 2017. However, once my original plan fell through due to my wife not liking the sport seats in a 2017 330i, Jamal and team helped me with finding alternatives. I wasn't overly motivated to buy, but was ready to pull the trigger if an incredible deal was presented to me. I felt like Jamal worked hard for me to get a deal that I and Braman could both feel good about. Everyone that I met at Braman were super people and very customer-oriented. Sales, Finance, Customer Service - even the wonderful lady at the snack bar - were all very accommodating. I look forward to working the Braman for all of my service needs - and likely future car purchases. More

Atrocious service Run fast. My car was damaged, soiled and mishandled here. Service advisors are very polite, well dressed and pleasant but they disguise a service depa Run fast. My car was damaged, soiled and mishandled here. Service advisors are very polite, well dressed and pleasant but they disguise a service department that is a true disgrace to BMW. Cannot believe that they survive with this level of repair talent that i unfortunately have seen and experienced. By the way, they do not balance wheels properly either...... my complementary balance made my car undrivable due to vibration so had to cancel trip while getting it done properly later More

All my expectations were addressed in a professional manner. I have always had great service personnel and sales experiences at Braman. In fact the Bentley service department could learn a few things from the BM I have always had great service personnel and sales experiences at Braman. In fact the Bentley service department could learn a few things from the BMW service department. The only thing that concerned me in my recent experience was the fact that my bike hitch on my 2013 vehicle couldn't be transferred to my 2017 like it was from my 2011. This resulted in my having to install the BMW hitch at a cost of over $1400. The hitch that was installed does not properly accommodate my current bike rack. So there is my issue. Other than that I was totally satisfied with my experience. However, this is a deal breaker for any future purchases from Braman. More