Braman BMW West Palm Beach

Our experience (remote/over phone) was pleasant. We were promptly assigned an advisor (Alex Kahn) who was wonderful. Kamran worked on the finance side and was very prompt! We were promptly assigned an advisor (Alex Kahn) who was wonderful. Kamran worked on the finance side and was very prompt! More

Exceptional Experience with Braman BMW and Alex Kahn My experience with Braman BMW was outstanding, thanks entirely to my sales professional, Alex Kahn. From our first conversation, Alex demonst Kahn My experience with Braman BMW was outstanding, thanks entirely to my sales professional, Alex Kahn. From our first conversation, Alex demonstrated exceptional attention to detail, genuine professionalism, and great respect for my time. Knowing I would be traveling from the other coast of Florida to complete the purchase of my new vehicle, he ensured that every detail was handled in advance. Upon my arrival, everything was perfectly prepared (car was detailed, tank was filled, water already in the cup holder…) making the process seamless and a joy. I couldn’t be happier with the experience — Alex truly exemplifies what customer care should be. Other dealerships should take note. More

Nicole was amazing to work with! She made the entire process fast and simple. She was able to deliver exactly what we wanted and we cannot wait to go back to her for our next car! She made the entire process fast and simple. She was able to deliver exactly what we wanted and we cannot wait to go back to her for our next car! More

Salesman Anthony Morrison was awesome. He pursued me and followed up knowing I previously used another dealership. Also the sales manager CJ Huffman answered my concerns and made the de He pursued me and followed up knowing I previously used another dealership. Also the sales manager CJ Huffman answered my concerns and made the deal happen More

Super service minded, very competitive and exceptional effort by Anthony Morrison! Highly recommend doing business with them effort by Anthony Morrison! Highly recommend doing business with them More

***Braman Motors sold me an unsafe Electric Vehicle with an open recall and known defect!!!*** Based on my recent experience, I strongly advise caution when considering doing business with any Braman dea an open recall and known defect!!!*** Based on my recent experience, I strongly advise caution when considering doing business with any Braman dealerships, particularly if you are in the market for an electric vehicle. From the beginning of the sales process, I encountered several issues that raised serious concerns about transparency and customer care. My trade-in was significantly undervalued, only to later find it listed with a $10,000 markup. Information provided about the vehicle’s MMR (Manheim Market Report) was misleading, and the overall sales process lacked the honesty and professionalism one would expect from a premium dealership. I was encouraged to lease a BMW i5 that had a visible scratch on the bumper and was told to return later for repairs. More troubling, products and warranties I had explicitly declined were added without my consent. Upon delivery, the vehicle was not cleaned and exhibited immediate mechanical concerns, including faulty windshield wipers, wheel bearing issues, unusual clunking and extreme fan noises during and after DC fast charging sessions (Electrify America - BMW advertised external partner). The (popcorn like sounds) were severe enough to warrant pulling over to let the vehicle cool down. Despite taking the vehicle back to the dealership within two weeks, there was no resolution. After a month of follow-ups and involvement from BMW North America, I was told an exchange of collateral had been approved. However, this too turned out to be misleading — I was later asked to pay over $19,000 plus deposits and fees to move forward in an attempt to lure me into a trade, which is unreasonable in the context of a potentially defective electric vehicle. In such cases, either a buyback or a collateral exchange should be applicable, not a costly trade-in. The vehicle has now been at the dealership for over a month, and service staff have refused to take it to an Electrify America station for the appropriate diagnostic tests. At this point, I am deeply concerned about the safety of this vehicle — not just for myself and my family, but also for the general public. There are ongoing reports of similar issues with the i5 both domestically and abroad, particularly related to overheating and high-voltage battery cooling systems. In conclusion, this experience has left me extremely disappointed in both Braman’s dealership practices and BMW’s handling of EV-related safety concerns. The combination of misleading sales tactics, lack of transparency, and inadequate service response represents a serious breakdown in customer care and corporate accountability. I would not recommend Braman dealerships, and I would strongly advise prospective buyers to conduct thorough research before committing to a BMW electric vehicle or Braman Motor Cars. ***My Braman experiences have been nothing short of deceptions, sales misconduct, lack of integrity, misrepresentations and an overall unethical sales culture.*** More

Very good personnel all trying to help. Understand that the showroom is under the RENOVATION just one comment music in the showroom was too loud and unpleasant. Thank you. Understand that the showroom is under the RENOVATION just one comment music in the showroom was too loud and unpleasant. Thank you. More

Thank you, Nicole, and the exceptional team at BMW Braman. Nicole exemplifies true professionalism — knowledgeable, attentive, and genuinely gracious. Her refined approach and warm personality made Braman. Nicole exemplifies true professionalism — knowledgeable, attentive, and genuinely gracious. Her refined approach and warm personality made the entire experience effortless and enjoyable. A truly first-class experience from start to finish. Panache Star Productions More

Gigi was the Best, knowledgeable, yet funny, loved her and the information she provided to help us purchase our mini-cooper, God Bless Her! and the information she provided to help us purchase our mini-cooper, God Bless Her! More

THIS is how a BMW dealership SHOULD be. From the moment we walked in the door, Donna Shankman made us feel at home. Donna is overwhelmingly knowledgeable, professional and kind. The entire From the moment we walked in the door, Donna Shankman made us feel at home. Donna is overwhelmingly knowledgeable, professional and kind. The entire team in West Palm Beach is first class. You’ve got two new customers for life. Thank you! More