Fred Anderson Chevrolet Buick GMC Cadillac

I brought my vehicle in for a tire replacement and had a very disappointing experience. After the tire was replaced, I noticed that one of my rims had been damaged during service. When I brought the issue t very disappointing experience. After the tire was replaced, I noticed that one of my rims had been damaged during service. When I brought the issue to the attention of Cole Pittman, my service advisor, he asked me to return to the dealership so that he could take pictures. He requested some time to review the issue and assured me that the issue would be resolved. When we called him back to check on the resolution, he retracted his statement and told me that there is no offer to repair because he noticed damage on the other tire rims that were not serviced. With the issue not resolved, my husband requested to a phone call from the general manager. Cole agreed to have the general manager call after stating that the general manager would provide the exact same service results as he had. We never received a call from the general manager, as requested. We did later receive a phone call from Tyler, a service manager, who also stated that the damage was present before the vehicle arrived. I disagree with that assessment, as the rim was not damaged beforehand. The service manager then stated that he had a before and after repair video that he was willing to send us; however the video was never sent. We called him several times to request a copy of the video and each time he hung the phone up on us, showing a lack of professionalism. He also stated that because the shop is privately owned, under no authority of corporate governance, that he will not take responsibility for the damage or repair it. I understand that mistakes can happen but I am very disappointed by the lack of accountability, poor customer service, and overall how this situation was handled. I expected better customer service and more transparency from a "certified service center". Especially after paying over $400 for one tire replacement. Of course, I will never use this service center or dealership again. If I could provide a zero star rating, I absolutely would. Also, I would not recommend this service center or dealership to anyone based on my experience. More

He sold us a Buick Enclave and we were not even considering a Buick. He has help us several times even 2.5 years after the sale. Turns out he directed us to the best car we ever owned. He is a grea considering a Buick. He has help us several times even 2.5 years after the sale. Turns out he directed us to the best car we ever owned. He is a great salesman. More

Tyler, the service rep that handled my car issue was professional and a pleasure to work with. The tire issue was identified as a nail and a new tire was purchased and replaced. All this was accomplishe professional and a pleasure to work with. The tire issue was identified as a nail and a new tire was purchased and replaced. All this was accomplished in a very reasonable amount of time. Thanks to all that were involved with my car on this visit. More

CHECK YOUR LUG NUTS, TIRE FELL OFF 1/4 MILE. .. 24 ULTIMATE DENALI. UNREAL. WAS IN FOR OIL CHANGE, WARRANTY WORK, AND WAS TOLD I HAD TO REBOOK 2 MONTHS OUT DUE TO SCHEDULING... 2 WHOLE MONTHS ON .. 24 ULTIMATE DENALI. UNREAL. WAS IN FOR OIL CHANGE, WARRANTY WORK, AND WAS TOLD I HAD TO REBOOK 2 MONTHS OUT DUE TO SCHEDULING... 2 WHOLE MONTHS ON $105K VEHICLE AND THEY CAN'T EVEN CHANGE 4 TIRES AND OIL IN 4 DAYS WITHOUT ENSURING THE VEHICLE IS SAFE, THE WHOLE REASON IT WAS IN FOR THE WARRANTY SERVICE, I WAS TOLD IT'S OKAY YOU NOW HAVE A 100K MILES POWERTRAIN WARRANTY, IT WAS NEVER ABOUT THE WARRANTY IT ABOUT SAFETY... PLEASE FEEL FREE TO CONTACT ME, AND I WOULD LOVE TO SHARE MORE, TO SAVE ANYONE ELSE FROM DEALING WITH THIS MESS IN YOUR INVESTMENT. More

Always helpful, but definitely need more than two advisors on duty on a Saturday. My advisor Tyler was able To get me out in a timely manner however he was being pulled in 50 different directions. advisors on duty on a Saturday. My advisor Tyler was able To get me out in a timely manner however he was being pulled in 50 different directions. I will always go back to Fred Anderson More

I had a great experience at this office. I stopped by for a walk-in oil change and Tyler checked me in and finished the oil change in 1-2 hours. He was polite, welcoming, and accurate, and h I stopped by for a walk-in oil change and Tyler checked me in and finished the oil change in 1-2 hours. He was polite, welcoming, and accurate, and he put the request for a complimentary multipoint checkup on my car too. Having all of this in 1-2 hours was really great for a walk-in oil change. Besides, their office and show room were very well designed, clean, and created a great atmosphere for customers. I highly recommend this location and wanted to give a shout out to Tyler More

I Always have great service with Howard Bush. Fast. friendly, informative service. Thank you so much. Fast. friendly, informative service. Thank you so much. More

Earnest promise to help the people of color cause he said we gotta stick together and he turned around and changed just like the rest of them we gotta stick together and he turned around and changed just like the rest of them More

Tyler is one of the best service advisors i have ever worked with. Thanks Tyler! worked with. Thanks Tyler! More

Very pleased with my purchase I’ll be stopping by very soon to show the upgrades. I’ve done to it. soon to show the upgrades. I’ve done to it. More