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Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,219 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,219 Reviews of Bozard Ford Lincoln - Service Center
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March 07, 2017
They go above and beyond On February 16, 2017, I had an appointment at 11:00 for the "Quick Lane" in order to get an oil change / tire rotation, windshield wipers and for an a On February 16, 2017, I had an appointment at 11:00 for the "Quick Lane" in order to get an oil change / tire rotation, windshield wipers and for an amber check engine light for my 2013 Ford F150. I arrived for my "appointment" at approximately 10:40. Service Adviser Mary took my keys and got me checked in, with me explaining to her the check engine light had been intermittent, but has now been on for the last four days. I advised her that I would be waiting on sight for the service. I also advised her that when I came in January for servicing I had also advised the service adviser that the light had been intermittent, to which the reply I received was as long as it was not on continuously, then it was probably nothing. I informed both Mary and the January service adviser that I drive approximately 4000 miles (not a typo) a week and it was imperative as I travel all over the country that the truck be in good condition, as I did not want to be up Pikes Peak in Colorado or in downtown NYC traffic to have a problem which should have been corrected. I could not help but notice that my truck sat in the parking lot until after 1:00 in the afternoon without being touched. I walked over to the Outlet Mall to get some lunch, not being gone for more than 20 minutes, when Mary called me on my cell phone. Of course, my phone battery was dead at this point so I walked back over to the service area. Mary then advised me that I had multiple error codes and the repairs would be approximately $254.00. I advised her that I had the full service plan, for which I should be covered for everything, with the exception of a $100.00 deductible. After researching my service plan, Mary agreed and said that I was correct and they would get the parts ordered and the repairs made. She advised the truck would be ready by closing the same day. As I was scheduled to teach the same evening and was scheduled to leave with the truck at 3:00 am the next morning for NY I was not able to stay. As it was imperative I have the truck the same day (even though I have the rental coverage, Enterprise could not (or would not) provide me a rental that was capable of towing) I had to have my wife drop what she was doing and schedule to have a shuttle pick her up to take her to the "Quick Lane" where she could wait for the truck. Christian, the shuttle driver was on time and pleasurable. My wife arrived at the "Quick Lane", finding the truck to be "ready". She paid the $106.00 deductible and went to leave with the truck. As soon as she started the truck, she noted the check engine light to still be on and reported the truck to be running worse than when it was dropped off. As it was after closing time, I called the next day and left a message for Mary to call me. For whatever reason, I did not get a call back. As I was on the road in NY, my wife called the following to see what exactly was done. Turns out, the oil was changed, wipers were replaced, and the tires were rotated, but the check engine light conditions were not corrected, even though we had paid for same. Needless to say, the truck was still running horribly and I was beyond frustrated. The same afternoon (Saturday), Service Tech Jason (I did not get a last name) called and left a message or me to call him on her personal cell phone. I called him back and found the most dedicated and conscientious professional I believe I have ever met. This young man absolutely KNOWS his profession. He explained exactly what was going on with my truck and told me exactly what was needed to get it corrected. He knows the Eco-Boost engine inside and out, from sensors to specs. I had been concerned with the limitations of using a F-150 six cylinder while towing 3600 pound trailers all over the country, even with having the heavy duty towing package. Jason answered every question I had, even explaining the Daytona Torture Test results and assuring me that I was not going to "hurt" this engine. Jason asked me where my destinations were for the next few days in order for him to find the parts I needed and have them available at a local Ford dealer when I arrived. I sent him zip codes for Hannibal, NY and for Douglas, GA, my destinations for the next two days. Jason spent the next day, Sunday, calling Ford dealers in both locations to find the parts I needed in order to get my truck repaired. I can only assume this was his off day as I do not know of any technicians scheduled to work on Sundays. He texted me on the same day and told me my part would be available in Douglas, GA on Tuesday. I responded that I would be there. He said he would call ahead and ensure the service tech actually put their hands on the needed parts. Jason provided the name of the dealer, address, and service manager's name. I arrived at Prince Ford in Douglas, GA on Tuesday as scheduled and found the service adviser there, Dewayne Deen, to know exactly what was going on with my truck. All I had to do was say "Jason, Bozard Ford, St. Augustine" and he took my keys, saying we will get you fixed up and on your way shortly. The only point I had to wait for was for the engine to cool due to the location of the part needing replaced. I had to pay another deductible to actually have the truck repaired this time, but was more than willing to after everything Jason had put HIS time in for me. More
by castoventures
Verified CustomerEmployees Worked With
Mary Lata and Service Technician Jason
March 07, 2017
New truck window and panel issues Bought a new F-150 which had a swveral scratched on the panels between the driver and passenger window on both sides. Also, there was blue paint in be Bought a new F-150 which had a swveral scratched on the panels between the driver and passenger window on both sides. Also, there was blue paint in between the layers of glass in my driver side window. I can't say enough about how well Marcia Nelson took care of me. If I ever need service in the future I will be in touch with her. More
by SASKO.JA
Employees Worked With
March 05, 2017
Unprofessional / Disappointing I took my car to the Quick Lane for oil change and tire rotation. I already have had a recent bad experience but wanted to give the Quick lane a secon I took my car to the Quick Lane for oil change and tire rotation. I already have had a recent bad experience but wanted to give the Quick lane a second chance. I dropped my car off earlier than my appointment time, several hours went by and I did not receive a phone call to let me know my car was ready so I had to call and find out it had been ready for hours(second time this had happened). Upon my arrival I checked my car out before going in and it was covered in wipe spots which was either soap or hard water stains. I asked if they could run it again and they did but the tech made the comment it will look the same again unless you dry it! I mentioned when I go to the service department I do not have this issue with the car wash. So they ran it again and there were three cars ahead of mine. I observed the techs pull straight through the drying process which led me to believe this was the problem to begin with or the water softner was broken. I just took my car home and proceeded to rewash and detail it myself (second time again). As I washed and dried my car I noticed several dents and scratches in my rims from the tire rotation caused by the socket used to remove the tires. I immediately called and asked for a manager and was told they would not be in until Monday so I gave them my information after explaining what happened and the experience as whole. I was told that John Douglas, the quick Lane manager would call me first thing Monday morning and that they were putting this complaint on his desk. I did not receive a phone call so I ended calling that afternoon and was told by John that he would have eventually got around to calling me. I explained the experience to him and he had me come up to assess the damage. I explained to him the condition of the outside of the car and this was the second time and John Douglas made a snide remark that we just will not wash your car anymore. John Douglas also said that the scratches and dents on the rims were bound to happen anyways. I have a VW with same type of rims for ten years and I have done several tire rotations and had new tires put on a few times and no scratches or dents. I said not if your careful and take your time. John then again in a snide tone said "So what do you want me to do about your rims?" I said I want my rims repaired and he then took pictures and said he would get back to me. I waited again for his phone call and I ended up having to call him back and John told me he forgot to call me back. John said that the damage was assessed at a $150 and could only be fixed during the week. I said I work during the week Monday thru Friday and would he be providing me a loaner car and he flat out said "No I will pay for the damage and give you a discount on a rental". I told him I would not pay for a rental when your Quick Lane is responsible for the damage. I told him I would see if I could make transportation arrangements and call him back. John said he could give me the check if I wanted and said no I really just want my car fixed. I could not get a ride so I had to reach out to a body shop and I made arrangements for the weekend. I called John back and said I would just come and get the check and he told me they would mail it (This was on a Tuesday). I didn't not receive the check until almost a week and a half later. I called and asked John if it was coming from a corporate office out of town or from Bozard and he said right here from our accountant department. I live two miles away and it should have not taken that long. At this point I reached out to Kristina Fenech, who handled my issue before. She was very professional and handled things in a timely matter the first complaint. Kristina had been promoted to the sales department and Alia Spoerle had taken over and I explained the current situation and what was said by John Douglas and she was very apologetic and said she would get to the bottom of it and get back to me. Both times customer service relations admitted the car wash had issues and had to be repaired. The original date of service was on 12/31/2016 and no one has gotten back to me yet until this survey (Received 3/1/17) at this point I was going to let it go. So it is safe to say I will probably never go to the Quick Lane again! Between my in-laws and I, we have purchased 5 vehicles from Bozard and its a shame the Quick Lane does not operate with high standards of customer service like sales and the service department. More
by afnarciso77
March 05, 2017
Great personal service From the time I walked in until I left on two occasions, the people who were involved with me showed very caring and kind and understanding service. N From the time I walked in until I left on two occasions, the people who were involved with me showed very caring and kind and understanding service. Not only were they helpful they were very informed of what had to be done. The service problems were taken care of and remain in good working order. Highest praise to them all!!! More
by JAMANCUSO
Employees Worked With
March 04, 2017
Excellent service from great people! Getting a car serviced has never been such a pleasant experience. Marcia Nelson took the time to understand the problem and then worked with me to in Getting a car serviced has never been such a pleasant experience. Marcia Nelson took the time to understand the problem and then worked with me to insure that I was totally satisfied with the work performed. More
by papajohn372
Employees Worked With
March 03, 2017
scheduled maintenance I have purchased 2 vehicles from Bozard, and have taken both to the quick lane for service. This service department is beyond awesome...in fact, simpl I have purchased 2 vehicles from Bozard, and have taken both to the quick lane for service. This service department is beyond awesome...in fact, simply calling them a great place to get maintenance completed would be selling them short. I actually look forward to coming in, and I schedule my service for when they open, and that's early. My wife drives a Toyota mini van, and after years of going to Toyota for maintenance we now take her van her as well...they are simply awesome. Professional, knowledgeable and great people that make you feel like your at home. More
by gary.sprinkle1
March 03, 2017
Oil change I was greeted when I arrived. The people were professional. The waiting area was nice, clean, and had water/coffee available. The car was ready in a r I was greeted when I arrived. The people were professional. The waiting area was nice, clean, and had water/coffee available. The car was ready in a reasonable amount of time. More
by kpellicer13
Employees Worked With
I don't know the person's name.
March 02, 2017
Recall Work on MKC Marcia Nelson was very strong in customer service and made my visit to Bozard Ford in St Augustine enjoyable. She knew I was on a reduced time schedul Marcia Nelson was very strong in customer service and made my visit to Bozard Ford in St Augustine enjoyable. She knew I was on a reduced time schedule because of a parent being in the hospital and she ensured that I got in and out quickly. More
by StAugustine
Employees Worked With
Marcia Nelson
March 02, 2017
top notch service As I said above the service was great. Everyone was helpful and polite. When I asked a question the reply was prompt and easy to understand. As I said above the service was great. Everyone was helpful and polite. When I asked a question the reply was prompt and easy to understand. More
by VIZEGUYGIRL
Employees Worked With
March 02, 2017
Oil Change I received very good service and have recommended Bozard to people I know. I have been coming to Bozard for five years now my husband is having his Je I received very good service and have recommended Bozard to people I know. I have been coming to Bozard for five years now my husband is having his Jeep serviced at Bozard. More
by Top Producer
Employees Worked With
