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Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,219 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,219 Reviews of Bozard Ford Lincoln - Service Center
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March 25, 2017
Warranty Item Problem with constant moisture inside tail lamp assembly. The service department resolved this issue quickly. I look forward to having all my routine Problem with constant moisture inside tail lamp assembly. The service department resolved this issue quickly. I look forward to having all my routine vehicle maintenance being performed here. Bozard Ford is outstanding. Thank you Alex. More
by DEG1957
Verified CustomerEmployees Worked With
March 25, 2017
Great Service, So-So Technology The service department was absolutely great, just what I have come to expect from Bozard service. However, Sync continues to disappoint. The Sync in m The service department was absolutely great, just what I have come to expect from Bozard service. However, Sync continues to disappoint. The Sync in my 2017 Escape will not comsistently recognize my iPad as the media player. It is hit or miss. I was told that Symc does not play nicely with Apple products. Unfortunately, it seems to have gotten worse for 2017. The problems that I now have with my 2016 Escape were NEVER experienced with my 2015 Fusion. The technology is getting worse rather than better. Basically, I am very happy with Bozard but very unhappy with Ford. This vehicle will be traded in 6 months. I am strongly considering a Chevy as replacement. More
by KINNEYKREGA
Employees Worked With
Nathan Dippy
March 25, 2017
NOT HAPPY The plan was The Works Check-up and to look at rear window defrost to find out why it wasn't working. My appointment was at 9:45 am. Alek was my ser The plan was The Works Check-up and to look at rear window defrost to find out why it wasn't working. My appointment was at 9:45 am. Alek was my service advisor. After he explained that I had a 100.00 deductible to check out the rear window defrost I decided it wasn't worth the trouble. The truck only has 32K miles on it. I told Alex not to address the rear window issue and complete the Works Check-up. I leave the facility and come back at 11:30a.m.. I spoke with Alex and he said they just pulled it in for servicing. I received my invoice at 1:10 pm. If I have an appointment at 9:45 I expect my vehicle to be pulled in the shop shortly after. My time is very valuable to me and I am extremely upset with the lack of urgency your team place on a normal oil change. However, I will say this, I have always taken this vehicle that I bought from you to your quicklane service and I have also received CAi from your shop. I didn't have any issue then. Also, The battery tested fine on my report. The time prior to this visit a service advisor recommended a new 202.00 battery. The explanation for the difference was it was a different battery tester. I almost bought a battery because it was recommended, but this visit said it was fine. Shame on your people for trying to get 200.00 from me when I didn't need a new battery. More
by osu1jld
Employees Worked With
March 24, 2017
Don Gress is the best! When you need any service, I highly recommend asking for Don Gress to complete the work on your vehicle. He does first class work and you will be ve When you need any service, I highly recommend asking for Don Gress to complete the work on your vehicle. He does first class work and you will be very glad you asked for him. Everyone in the service area is always friendly and I appreciate the genuine concern from each of them when I visit. More
by David
March 24, 2017
Just an oil change I could go to the nearest dealer but I don't. Prefer the Bozard/Ford Quick Lane folks. They're polite and do good work, and my preference. Bought it t I could go to the nearest dealer but I don't. Prefer the Bozard/Ford Quick Lane folks. They're polite and do good work, and my preference. Bought it there, service it there. More
by eaglesr244
Employees Worked With
March 22, 2017
Scheduled Service F150 XLT Seamless; Notified service was due, scheduled online, service performed quickly, left with freshly washed truck. Happy with customer service, as alway Seamless; Notified service was due, scheduled online, service performed quickly, left with freshly washed truck. Happy with customer service, as always..Easy to see why they continue to be the highest rated dealership.. More
by Stan Woodward
March 12, 2017
Marcia and Alex Marcia was great as usual. Alex was very helpful too. Christal is another service member that's always ready to help. Both my husband and I appreciate Marcia was great as usual. Alex was very helpful too. Christal is another service member that's always ready to help. Both my husband and I appreciate their efforts. More
by skyfossil
March 12, 2017
Awesome service from Marcia Nelson Excellent service all around, we have purchased 5 cars from Bozard in the past 6 years and will always go back. I would refer friends and family to Bo Excellent service all around, we have purchased 5 cars from Bozard in the past 6 years and will always go back. I would refer friends and family to Bozard More
by mcwest03
Employees Worked With
March 10, 2017
great loved the service and people. will be recommending others to go here and buy a car from bozard. Everyone is friendly and very caring. Will be back loved the service and people. will be recommending others to go here and buy a car from bozard. Everyone is friendly and very caring. Will be back More
by SUNNYSUE76
Employees Worked With
not sure who it was
March 10, 2017
The reason I do business with Bozard Ford Lincoln My many years of excellent experience with Mike Shad Ford and Bozard Ford Lincoln have endeared me to the folks at these dealers. To date, I have eith My many years of excellent experience with Mike Shad Ford and Bozard Ford Lincoln have endeared me to the folks at these dealers. To date, I have either leased or purchased 13 vehicles for myself and my family always using Henry Rowe as my Sales Associate. I have a friendship with Tom Krell, Ed Roberts, Kevin Bressler, Jeff Young, Frank Serverius, Alex Vecerkovic, and Tanya Tomanek. Its great to walk into a Dealership and be recognized. Your Dealership is Terrific! Wilson Smith More
by Wil
Employees Worked With
Other Employees :
A gentleman named Forrester delivered my Lincoln and we struck up a very friendly relationship talking about friends in common., Tanya Tomanek
