Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,219 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,219 Reviews of Bozard Ford Lincoln - Service Center
Sort by
April 11, 2017
Courteous and helpful. I arrived at 0700 and was the first in. Service was quick and professional. I was able to watch as there is a large window looking into the service I arrived at 0700 and was the first in. Service was quick and professional. I was able to watch as there is a large window looking into the service bay. They even washed and vacuumed my truck! More
by MINORCAN
Verified CustomerEmployees Worked With
David Siekierski, Kevin Bressler
April 11, 2017
Satisfaction On time and extra care! The only complaint I have is the coffee was out. It was replaced after I mentioned it. I have been coming to Bozard for over 2 On time and extra care! The only complaint I have is the coffee was out. It was replaced after I mentioned it. I have been coming to Bozard for over 25 years and have never had a bad experience. More
by SEADOG054
Employees Worked With
Kevin Bressler
April 11, 2017
Sirus radio problem A new Sony radio was installed on January 27, 2017. At the time the Sirus radio worked when I left the dealership. On March 10 the radio became inoper A new Sony radio was installed on January 27, 2017. At the time the Sirus radio worked when I left the dealership. On March 10 the radio became inoperable. I did not have the new radio number inscribed on my invoice so my three phone calls to Sirus to have it restarted were unsuccessful. My trip to the dealership resulted in the radio being taken out, the new number recorded on the invoice and within 5 minutes Alek had the radio restarted. Very professional. Thank you Alek and the technician who did the work. To prevent this from happening to other customers I suggest the radio number be written on the invoice so the customer can restart their own radio without having to drive out to the dealer. Thank you for helping me. Everyone out there is just as nice as can be and it is always good to work with friendly people. Thank you- Ken Barrett, Jr. More
by kbarrett37
Employees Worked With
April 11, 2017
Excellent Service From the time that Marcia Nelson scheduled my service until my truck was ready for pick up, no one could have done the excellent job that Marcia and t From the time that Marcia Nelson scheduled my service until my truck was ready for pick up, no one could have done the excellent job that Marcia and the service team at Bozard Ford did! Keep up the great work!! More
by CRM0
Employees Worked With
April 10, 2017
Service If you make an appointment the service is performed on time. The folks are friendly and the waiting area is great. I highly recommend this dealersh If you make an appointment the service is performed on time. The folks are friendly and the waiting area is great. I highly recommend this dealership. More
by jmako21
Employees Worked With
April 10, 2017
It doesn't get any better! I walk in for a 10 AM appointment at 8AM and drop of my Escape for "The Works" and an "Auto Butler" treatment at Noon. At 10:30 Stuart calls me at st I walk in for a 10 AM appointment at 8AM and drop of my Escape for "The Works" and an "Auto Butler" treatment at Noon. At 10:30 Stuart calls me at states my car is ready for pick up. I mentioned that I didn't have a way to get to Bozard and he sent "Tom" koto pick me up. Now that's SERVICE! More
by dcseery
Employees Worked With
April 10, 2017
Service experience depends on who's working We have rarely had a problem with service at Bozard. I stopped using the Quick Lane when they missed worn brakes and worn tires on separate visits. We have rarely had a problem with service at Bozard. I stopped using the Quick Lane when they missed worn brakes and worn tires on separate visits. If Alex or Crystal is there in the service department all is great. But i recently went in for an appointment when both were off. "I can't help you, I'm too busy". "I can't help you, I'm going to lunch". Others refused to meet my eyes. Needless to say, my next car won't be from Bozard. More
by Ex customer
Employees Worked With
Nathan Dippy
April 10, 2017
Service Scheduled LOF online with your dealership. Got there and was told to go over to Quick lane who told me I should be at the dealership. The lady at Qui Scheduled LOF online with your dealership. Got there and was told to go over to Quick lane who told me I should be at the dealership. The lady at Quick lane realized the BS I was going through and took care of the service. More
by paul.sly
Employees Worked With
Don't remember
April 10, 2017
Prompt and professional service Service advisor Jeff Sparks pays close attention to detail and needs of customer. Jeff kept me informed of the service time required and progress of r Service advisor Jeff Sparks pays close attention to detail and needs of customer. Jeff kept me informed of the service time required and progress of repair More
by jlt351
Employees Worked With
April 10, 2017
Job Well Done First off, I really dislike word minimums. As far as Bozard goes, the job was done correctly and within a reasonable amount to time. As usual Jeff Spa First off, I really dislike word minimums. As far as Bozard goes, the job was done correctly and within a reasonable amount to time. As usual Jeff Sparks did an excellent job. You folks have a great person working for you. Unfortunately the parts department wasn't as good. More
by DKEMPKES
Employees Worked With
