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Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,218 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,218 Reviews of Bozard Ford Lincoln - Service Center
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October 05, 2018
Excellent Service Colby provided Professional, courteous, and prompt Service!!! Bob and the parts department provided a great conduit between parts and service. I woul Colby provided Professional, courteous, and prompt Service!!! Bob and the parts department provided a great conduit between parts and service. I would recommend Ozark forward to everyone. Thank you!!! More
by ROBERT.VENEMAN
Verified Customer
October 04, 2018
professionals Jeff Sparks and Alex do their very best to make things as right as new and certainly have the interest of the customer at heart. I have had to come i Jeff Sparks and Alex do their very best to make things as right as new and certainly have the interest of the customer at heart. I have had to come in to this service center many times and have never been more enthusiastic about knowing the quality of service and dependability of work. I hope I never have to come back to the service center, but if I have to I will certainly know I will be teated like family. More
by toddprtr
October 04, 2018
Great Service Such a great experience with the whole staff! Angela kept me updated on the tire situation the entire time. Great service and friendly atmosphere. Tha Such a great experience with the whole staff! Angela kept me updated on the tire situation the entire time. Great service and friendly atmosphere. Thank you Angela, see you with my other family cars ! More
by STAV17
Employees Worked With
October 03, 2018
Great service Very helpful and pleasant and professional . I had all my issues dealt with and all my questions answered. Everyone was so nice and helpful. I will re Very helpful and pleasant and professional . I had all my issues dealt with and all my questions answered. Everyone was so nice and helpful. I will return and highly recommend Bozard Services More
by CAMPBELL.CHRIS777
Employees Worked With
Nathan Dippy
October 03, 2018
Quick Fix They had my transmission fixed and out of my rental and back into my car within 3 days!! Even sent me text updates to keep me in the loop. They had my transmission fixed and out of my rental and back into my car within 3 days!! Even sent me text updates to keep me in the loop. More
by MILLERL2015
Employees Worked With
October 03, 2018
Last two experiences at Bozard had very poor customer service. Octavia, customer service manager, never returned my phone call. My car info message said “engine fluids at Bozard had very poor customer service. Octavia, customer service manager, never returned my phone call. My car info message said “engine fluids low” needs service. When I arrived at service center, employee didn’t look up and when she did, she didn’t say anything. I said hello first. When I explained about the light, she asked what I would like to do. I asked her what I should do. She asked if I had checked the car. Then she asked if I wanted fluid added. I asked her if that was all it needed and she said probably not if it was low. I said I did want an appt so she called a number and hands me the phone. I had to start all over with name, etc . who then asked me the same questions if I had checked the car, etc. I scheduled an appt to have it checked because this problem was a recall which I had done earlier. I also asked for an oil change, check and rotate. I picked up the car and no window washer fluid. I had the same thing happen last time. The last time people were not friendly except the guy who is a greeter and tries to help without a lot of cooperation from the service people. That time one of the men at a front desk used the “f” word loud enough that I heard it. I used to think it was the best customer service. There used to be a very efficient person at the desk. I think his name was Alex, great example of customer service from my experiences. Also the English driver is very customer service oriented. But, I honestly came home and started looking for a different car to purchase soon. These two experiences were at the main service area not the quick lube More
by NOREEN_CHARRON
Employees Worked With
Other Employees :
I don’t know names of others
October 02, 2018
Late for funeral I was running late for a funeral and as i'm leaving my house, I notice oil on the garage floor. I took it straight to Bozard QuickLane and they immed I was running late for a funeral and as i'm leaving my house, I notice oil on the garage floor. I took it straight to Bozard QuickLane and they immediately took it in and fixed the problem. They are not only friendly but so quick to help. I'll tell all my friends! Thank you More
by cowboysstar2
Employees Worked With
All the employees at Quick Lane
October 02, 2018
Awesome concierge service! Prompt response to my call regarding concierge service for my Lincoln, even tho we purchased in Virginia. They made everything seamless and fast. Tha Prompt response to my call regarding concierge service for my Lincoln, even tho we purchased in Virginia. They made everything seamless and fast. Thank you Bozard for making it easy! More
by APCIMINI
Employees Worked With
Brittany Milligan, Ashley Durst
October 02, 2018
oil change I was in and out in no time and the car was cleaned and washed and looked brand new, Thanks. Very happy I bought my car at Bozard I was in and out in no time and the car was cleaned and washed and looked brand new, Thanks. Very happy I bought my car at Bozard More
by Ed
Employees Worked With
October 02, 2018
"AMAZING" I drive an hour out of my way to bring in my truck for service here when i live 5 minutes from another one. The service is always above and beyond an I drive an hour out of my way to bring in my truck for service here when i live 5 minutes from another one. The service is always above and beyond and best of all friendly. More
by The Guz
Employees Worked With
