Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,215 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,215 Reviews of Bozard Ford Lincoln - Service Center
Sort by
October 03, 2018
Great service Very helpful and pleasant and professional . I had all my issues dealt with and all my questions answered. Everyone was so nice and helpful. I will re Very helpful and pleasant and professional . I had all my issues dealt with and all my questions answered. Everyone was so nice and helpful. I will return and highly recommend Bozard Services More
by CAMPBELL.CHRIS777
Verified CustomerEmployees Worked With
Nathan Dippy
October 03, 2018
Quick Fix They had my transmission fixed and out of my rental and back into my car within 3 days!! Even sent me text updates to keep me in the loop. They had my transmission fixed and out of my rental and back into my car within 3 days!! Even sent me text updates to keep me in the loop. More
by MILLERL2015
Employees Worked With
October 03, 2018
Last two experiences at Bozard had very poor customer service. Octavia, customer service manager, never returned my phone call. My car info message said “engine fluids at Bozard had very poor customer service. Octavia, customer service manager, never returned my phone call. My car info message said “engine fluids low” needs service. When I arrived at service center, employee didn’t look up and when she did, she didn’t say anything. I said hello first. When I explained about the light, she asked what I would like to do. I asked her what I should do. She asked if I had checked the car. Then she asked if I wanted fluid added. I asked her if that was all it needed and she said probably not if it was low. I said I did want an appt so she called a number and hands me the phone. I had to start all over with name, etc . who then asked me the same questions if I had checked the car, etc. I scheduled an appt to have it checked because this problem was a recall which I had done earlier. I also asked for an oil change, check and rotate. I picked up the car and no window washer fluid. I had the same thing happen last time. The last time people were not friendly except the guy who is a greeter and tries to help without a lot of cooperation from the service people. That time one of the men at a front desk used the “f” word loud enough that I heard it. I used to think it was the best customer service. There used to be a very efficient person at the desk. I think his name was Alex, great example of customer service from my experiences. Also the English driver is very customer service oriented. But, I honestly came home and started looking for a different car to purchase soon. These two experiences were at the main service area not the quick lube More
by NOREEN_CHARRON
Employees Worked With
Other Employees :
I don’t know names of others
October 02, 2018
Late for funeral I was running late for a funeral and as i'm leaving my house, I notice oil on the garage floor. I took it straight to Bozard QuickLane and they immed I was running late for a funeral and as i'm leaving my house, I notice oil on the garage floor. I took it straight to Bozard QuickLane and they immediately took it in and fixed the problem. They are not only friendly but so quick to help. I'll tell all my friends! Thank you More
by cowboysstar2
Employees Worked With
All the employees at Quick Lane
October 02, 2018
Awesome concierge service! Prompt response to my call regarding concierge service for my Lincoln, even tho we purchased in Virginia. They made everything seamless and fast. Tha Prompt response to my call regarding concierge service for my Lincoln, even tho we purchased in Virginia. They made everything seamless and fast. Thank you Bozard for making it easy! More
by APCIMINI
Employees Worked With
Brittany Milligan, Ashley Durst
October 02, 2018
oil change I was in and out in no time and the car was cleaned and washed and looked brand new, Thanks. Very happy I bought my car at Bozard I was in and out in no time and the car was cleaned and washed and looked brand new, Thanks. Very happy I bought my car at Bozard More
by Ed
Employees Worked With
October 02, 2018
"AMAZING" I drive an hour out of my way to bring in my truck for service here when i live 5 minutes from another one. The service is always above and beyond an I drive an hour out of my way to bring in my truck for service here when i live 5 minutes from another one. The service is always above and beyond and best of all friendly. More
by The Guz
Employees Worked With
October 01, 2018
A/C noise As usual, the staff and mechanics at Bozard do not fail their customers. Great customer service and always timely completion of services. Only BOZARD As usual, the staff and mechanics at Bozard do not fail their customers. Great customer service and always timely completion of services. Only BOZARD services my vehicle. Thank you! More
by tinknheaven
September 30, 2018
Great Service all around A seamless experience with great communication and updates. Alex is very professional and goes above and beyond to research and troubleshoot any issue A seamless experience with great communication and updates. Alex is very professional and goes above and beyond to research and troubleshoot any issues. Love that Enterprise Rent a car is right there and Bozard sets it all up. More
by Fd2di4
Employees Worked With
September 30, 2018
Angela was great Angela was efficient and understanding. Called when the job was done and explained things to look out for. Great customer service! Thanks for everythi Angela was efficient and understanding. Called when the job was done and explained things to look out for. Great customer service! Thanks for everything! Great work. More
by JUSTINDULUDE
Employees Worked With
