Bozard Ford Lincoln - Service Center

Excellent The night service manager stayed until the tow truck arrived with my vehicle around 10pm. Provided a loaner vehicle while mine being repaired. Service The night service manager stayed until the tow truck arrived with my vehicle around 10pm. Provided a loaner vehicle while mine being repaired. Service kept me aware of work in progress. More

Service 1st. I tried to get an appointment for a flat tire and a couple other problems. I waited three weeks, then decided to call the general manager; becaus 1st. I tried to get an appointment for a flat tire and a couple other problems. I waited three weeks, then decided to call the general manager; because it was taking so long. When the car was finally picked up I was told it needed a new tire. However they did not have one in stock. I was told it would take five more days to get one. Five days came and went and still not tire. It wasn't until I called and said I was leaving for vacation, that they said the car would be ready the next day. This was to much drama for me. I have had a problem like this before. It does not say much of the dealership!!!! More

2008 F150 Brakes I brought my 2008 F150 in on Saturday 4/28 because I thought I heard the front brakes grinding. I was sure that I would need new pads on the front at I brought my 2008 F150 in on Saturday 4/28 because I thought I heard the front brakes grinding. I was sure that I would need new pads on the front at a minimum. To my surprise, Piper called me back and told me that the brakes were fine and had plenty of life left. She also looked at my ABS light and gave me a quote on the amount it would be to fix. It's a relief to go to a dealership to get your vehicle worked on and not feel liked your getting jerked around or ripped off. Bozard Ford is not to closest dealership to my house in Jacksonville, but coincidentally, my truck has been there for service twice this year (Alex helped me the first time).. Both times have been great experiences. This is the dealership I will go to first when I'm ready to buy another vehicle...you've earned my business. More

Great service again Professional and effective service by the representative and service personnel. Quick as well and very courteous service by all the staff that day a Professional and effective service by the representative and service personnel. Quick as well and very courteous service by all the staff that day and also the parts department. More

Best Ford Dealer in my area This is my second visit to Bozard. What a breath of fresh air. Other Ford dealers should pay attention. The staff is friendly and accommodating. They This is my second visit to Bozard. What a breath of fresh air. Other Ford dealers should pay attention. The staff is friendly and accommodating. They make you feel at home as soon as you walk in. My car had an oil change and tire rotation in less than an hour. They even washed and vacuumed it for me. I wouldn't go anywhere else with my car. I love my Fusion and will by another one. But only at Bozard. I'm a life long customer. More

Seat repair My new Lincoln had a small cut in the leather seat and was repaired/replaced beautifully by your service department. A loner car was provided at no c My new Lincoln had a small cut in the leather seat and was repaired/replaced beautifully by your service department. A loner car was provided at no charge and most dealerships do not provide this much appreciated service. More

Super Outstanding customer service with everyone I talked with. Everyone went out of there way to make sure I was updated on my truck and provide me with a Outstanding customer service with everyone I talked with. Everyone went out of there way to make sure I was updated on my truck and provide me with another until mine was done. The only concern is my Diesel having issue with 80,000 miles. My be someone call me on this as this is the second time and I bought maintenance plan as well. Thanks More

Awesome as always. This is the best ford dealership anywhere close to Jacksonville. Period. Service is fast and friendly and they do the right things. Great selection of This is the best ford dealership anywhere close to Jacksonville. Period. Service is fast and friendly and they do the right things. Great selection of ford trucks as well. More

Great, timely service. Bozard Ford’s Quick Lane service is just that:—quick! And there’s a nice discount mall a few steps away (across the parking lot) to spend time while y Bozard Ford’s Quick Lane service is just that:—quick! And there’s a nice discount mall a few steps away (across the parking lot) to spend time while you wait! Each time I have had my F-250 Lariat serviced here, it has been quick and easy—no appointment necessary. And the Service Reps are competent and professional. Stewart was great, and saved me problems going forward by authorizing a new oil pan plug. Thx! When I went back in with some address amendment requests, I was again professionally served by a recently married lady whose name I don’t remember. Sorry! But she quickly updated my contact info, and did so with a great sense of humor!! I left with a smile on my face! Thanks again, Bozard! :). More

Bozard Service review Jeff was very helpful during the time my truck was in for servicing. He called me frequently to tell me what the status was and how soon the repairs c Jeff was very helpful during the time my truck was in for servicing. He called me frequently to tell me what the status was and how soon the repairs could be complete. I will definitely ask for Jeff next time I go to Bozard for service work. More