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Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,215 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,215 Reviews of Bozard Ford Lincoln - Service Center
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April 11, 2019
Such a pleasure Tanya and Andy both had such a pleasurable personality. The joy they both had from being apart of the Bozard team made me feel as though I was also ap Tanya and Andy both had such a pleasurable personality. The joy they both had from being apart of the Bozard team made me feel as though I was also apart of the team. It was a pleasure working with all of the staff this past weekend. On behalf of All About You Staffing, we would recommend Tanya’s services with Bozard Ford Lincoln to anyone just based off of their hospitable manner towards me and others! More
by AAYS-Brit
March 12, 2019
Service Our experience with Bozard has always been wonderful. Our recent service appointment was prompt and friendly. Tanya and Marsha are both an asset t Our experience with Bozard has always been wonderful. Our recent service appointment was prompt and friendly. Tanya and Marsha are both an asset to your company. Very dedicated to their jobs and your customers. More
by PWM53
March 03, 2019
Alex always goes above and beyond! Alex always goes above and beyond to help out with service issues. He is polite and knowledgeable about any Ford vehicle I have ever had serviced. Tha Alex always goes above and beyond to help out with service issues. He is polite and knowledgeable about any Ford vehicle I have ever had serviced. Thanks for being awesome! More
by BowersHouse
Employees Worked With
March 01, 2019
Not typical service experience When I purchased my 2011 f250 I negotiated a reduced price for oil on my oil changes. I always wanted to use full synthetic oil and we agreed that I w When I purchased my 2011 f250 I negotiated a reduced price for oil on my oil changes. I always wanted to use full synthetic oil and we agreed that I would pay the surrender between regular oil an d synthetic oil which was around $2.00 / quart. That had been the case since I then except today They applied a some customer rewards to me that dropped my price down to $79.00 Recently I have been paying around $80.00 afor full service oil change and tire rotation. I use any customer rewards for air filters and wiper blades I am tired of having to argue with staff about this pricing arraignments this is the second time I have had to complain about this and it solved it for a while Today they told me this special pricing stopped with my maintenance plan expired I disagree Please resolve this I know longer feel comfortable bring my truck for service Thank you Mark Thompson More
by mthomps
Verified CustomerEmployees Worked With
Paul nelson
February 25, 2019
Hood Corrosion Corrosion Holes AKA Perforations thru my Hood on 2015 Mustang bought New 2014 & Still under Corrosion Warranty needs to be fixed. . Fix My Hood.. Fi Corrosion Holes AKA Perforations thru my Hood on 2015 Mustang bought New 2014 & Still under Corrosion Warranty needs to be fixed. . Fix My Hood.. Fix My Hood! TSB-17-0062 More
by ANNAONE3
Employees Worked With
January 05, 2019
Messed up my truck They worked on the sync system and messed it up and sent me home with a vehicle that the system will not turn off and now I will probably have a dead They worked on the sync system and messed it up and sent me home with a vehicle that the system will not turn off and now I will probably have a dead battery. When I went to the dealership the sales agents are playing ping-pong and the service agents are playing grab xxx instead of doing their jobs. stay away from this dealership. Never had this problem with Nissan or Toyota More
by Steve
January 04, 2019
F350 issues Because of the outstanding customer service I receive, Bozard Ford is the "ONLY" dealership I even walk into! My 2016 F350 threw a code over the Ch Because of the outstanding customer service I receive, Bozard Ford is the "ONLY" dealership I even walk into! My 2016 F350 threw a code over the Christmas holiday weekend, i parked the truck till Wednesday and brought it in. Marcia Nelson, is my "Go Too" adviser and she took great care of my truck. More
by Gregg_McAnally
Employees Worked With
December 30, 2018
Best service ever! My husband and I were so impressed with everyone in the service department starting with Stewart and Angela. They went above and beyond for us! The My husband and I were so impressed with everyone in the service department starting with Stewart and Angela. They went above and beyond for us! The master mechanic along with another mechanic (sorry we didn’t get their names) worked quickly and efficiently to solve an oil leak issue. We were back on the road in no time. Thank you all so much for your professionalism and friendly service! More
by Bobk
November 26, 2018
Great Service Great service experience. They go above and beyond to make sure customers are happy. Could not be happier with my purchase and the service that comes Great service experience. They go above and beyond to make sure customers are happy. Could not be happier with my purchase and the service that comes along with it. More
by A_MILLS77
Employees Worked With
November 07, 2018
Superior Service Department Representative!!! I had to drop off my Ford F150 for two safety recall repairs and an oil change/tire rotation. I had the distinct pleasure of working with Marcia Nels I had to drop off my Ford F150 for two safety recall repairs and an oil change/tire rotation. I had the distinct pleasure of working with Marcia Nelson in the Service Department. Ms. Nelson was extremely professional and went above and beyond to make our visit as pleasant and expeditious as possible. My wife followed me there to drop off my truck and I mentioned to Ms. Nelson that we also had a problem with the carpet in her Ford Edge, specifically an approximately 4 inch tear close to the drivers seat. As soon as Ms. Nelson checked in my truck, she immediately looked at the carpet, took photo's, and was able to order a replacement since the vehicle is still within the 3 year/30,000 mile warranty period. Ms. Nelson's customer service skills far surpass that of any service representative I have ever worked with. She possesses a fantastic attitude, great personality, and goes out of her way to far surpass service expectations of the customer. - Roger Carman More
by ou8125150
Employees Worked With
