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Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,219 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,219 Reviews of Bozard Ford Lincoln - Service Center
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June 03, 2018
Bozard to the rescue! While traveling on vacation on the interstate, we got a flat tire. My husband was able to put the "donut " on, but we wanted to replace the original w While traveling on vacation on the interstate, we got a flat tire. My husband was able to put the "donut " on, but we wanted to replace the original with a matching tire. John at Bozard got us a matching Michelin the first thing next morning, verified our Ford tire warranty coverage, and we were on our way in less than an hour at no cost! He was very responsive and empathetic to our situation. Everyone at the dealership was nice and hospitable. We highly recommend this dealership! More
by RWATSONtampa
Verified CustomerEmployees Worked With
John Douglass
June 03, 2018
Quick Service Over the years the service department employees have always taken care of our family! Appointments have been convenient and available to fit my work s Over the years the service department employees have always taken care of our family! Appointments have been convenient and available to fit my work schedule. More
by jscobbo
Employees Worked With
Other Employees :
Luis Lopes, Ken Schaffner, David Moheng
June 02, 2018
Service appointment Easy appointment for service. Marcia was friendly and efficient and kept me informed. No problem leaving my vehicle or picking it up after the service Easy appointment for service. Marcia was friendly and efficient and kept me informed. No problem leaving my vehicle or picking it up after the service was completed. More
by sphillips1955
Employees Worked With
June 02, 2018
Not done right and no follow up Service advisor was pleasant and easy to talk to. She had a great personality. These are he reasons I am extremely disappointed. 1. Part that wa Service advisor was pleasant and easy to talk to. She had a great personality. These are he reasons I am extremely disappointed. 1. Part that was ordered was incorrect. The dealership did provide a rental to get me through the holiday weekend. 2. The right part did finally come in on Tuesday morning and the car was “fixed” as promised by noon. 3. After picking up the car, my Son noticed there was problems on the way the dashboard was put back together. I called my advisor andcarnt pictures of the issue. On Tuesday. It is Saturday and I have gotten zero follow up. 4. The phone system was terrible. It took 4 attempts to reach my advisor. Cut off twice.. sent to the IP department and was transferred then to the wrong advisor. When I called back for the forth time, the operator recognized my voice and said she would walk back to the service department to have the advisor call me. Not good... 5. Very disappointed no follow up especially when I called back that same day with the unacceptable issue. More
by TLMUCC1104
Employees Worked With
Shelia
June 02, 2018
Outstanding dealership OEM tires premature tread loss. Talked to service dept supervisor. He called tire mfg, resolved problem. Went in next day and left with new tires and OEM tires premature tread loss. Talked to service dept supervisor. He called tire mfg, resolved problem. Went in next day and left with new tires and reasonable price. Very happy More
by doug.poston
June 01, 2018
Excellent exspirence. Alex in customer service goes above and beyond for his customers. He truly cares and is second to none when doing his Job and representing Bozard Ford Alex in customer service goes above and beyond for his customers. He truly cares and is second to none when doing his Job and representing Bozard Ford. Takes his job very serious and knows what he is doing! Adam shop Mechanic also second to none. These two gentlemen hopefully are appreciated and Bozard should realize what a asset the two are for the company. Dan Jones. Daniel Jones Excavation More
by DANJONESEXCAVATION
June 01, 2018
Always friendly! They are always friendly. The waiting area is always clean. They go out of their way to help and find the answers to any and all questions. They are always friendly. The waiting area is always clean. They go out of their way to help and find the answers to any and all questions. More
by BRANDYHOWARD1515
June 01, 2018
Mechanical outstanding outside excellent inside bad The mechanical work on oil change and advisement that I needed an air filter was right on target. The cleanup, wash of the outside of auto excellent. The mechanical work on oil change and advisement that I needed an air filter was right on target. The cleanup, wash of the outside of auto excellent. However, the inside vacuuming was below what i expected and realized all the other times I went to the quick Lube. More
by twoxeagle
Employees Worked With
Stuart Darden
June 01, 2018
1400 miles from home We were 1400 miles from Home had a problem with our truck we came in on a Saturday with in 15 min the mechanic test drove it with in 2 hours the truck We were 1400 miles from Home had a problem with our truck we came in on a Saturday with in 15 min the mechanic test drove it with in 2 hours the truck was fixed and we were on our way We were treated as if we bought the truck from them great service!!!! More
by matnolan721
Employees Worked With
Allison bifano
June 01, 2018
Great service, great people! The Bozard Service department always takes great care of us. This past experience has been no exception. Great people and great service. I would hi The Bozard Service department always takes great care of us. This past experience has been no exception. Great people and great service. I would highly recommend their service department and the quick lane service! More
by MSH354
