Bozard Ford Lincoln - Service Center

Recall and "The Works" service Awesome service provided by Marcia Nelson and Dawn. Couldn't ask for more personal and professional attention to our needs. Thank you for the thorough Awesome service provided by Marcia Nelson and Dawn. Couldn't ask for more personal and professional attention to our needs. Thank you for the thorough and prompt assistance. More

Great Always greeted immediately. Taken care of. Sonya is the best makes you feel right at ease. Dawn is also so nice. Great team. Service is top notch Always greeted immediately. Taken care of. Sonya is the best makes you feel right at ease. Dawn is also so nice. Great team. Service is top notch More

Great Servicing Experience Always a great experience. Needed an emergency tire repair and Angela was accommodating and friendly. Very knowledgeable in recommending replacement t Always a great experience. Needed an emergency tire repair and Angela was accommodating and friendly. Very knowledgeable in recommending replacement tires as it's almost that time. More

Good People and Repairs Service center is equipped with the right people, correct parts, and equipment to effect the proper repairs on my vehicles as needed. True Courtesy fr Service center is equipped with the right people, correct parts, and equipment to effect the proper repairs on my vehicles as needed. True Courtesy from all. More

Quick I requested The Works. I made an appointment. My car was taken to service at the exact time of my appointment. It only took 36 minutes! I do not under I requested The Works. I made an appointment. My car was taken to service at the exact time of my appointment. It only took 36 minutes! I do not understand how they changed the oil, rotated my tires did the other check points and found time to wash and vacuum the car. I like fast work but did they do the complete job? Unsure of quality on this visit. More

Another great experience Bozard quick lube always takes care of me. The associates let customers know just what the car needs. They never over sell. . Service is always timel Bozard quick lube always takes care of me. The associates let customers know just what the car needs. They never over sell. . Service is always timely. More

Repairs Needed While On Vacation We were on vacation when an animal got inside the motor area and caused major damage to the radiator fan. We had to have the repairs made and needed We were on vacation when an animal got inside the motor area and caused major damage to the radiator fan. We had to have the repairs made and needed to get our vehicle back quickly. Ms. Allison was a great help to us. She ordered parts quickly and got our car back within 48 hours. We know she had to have placed us at the top of her repair list due to our circumstances. For this we are so grateful! My whole family drives Ford products. We were very impressed with the dealership and their service. More

Marcia Nelson My recent service appointment for a oil change, tire rotation and a 25,000 mile check up on my 2016 F-350 King Ranch turned out to be a 4 day stay wit My recent service appointment for a oil change, tire rotation and a 25,000 mile check up on my 2016 F-350 King Ranch turned out to be a 4 day stay with Bozard's. Marcia wasted no time in making sure that i had a courtesy truck during this duration. Marcia Nelson is a remarkable service writer! She takes the time to listen to the Bozard Ford customers needs and concerns. Marcia and her team went over my truck with a fine tooth comb, which led to discovering several minor problems and were able to correct them all during this visit. Thank You Marcia Nelson! Tom Kennedy The Pit Master The Stumbling Steer BBQ Compaany More

Customer Service Isn't Dead! The AC in my 2015 Mustang GT went out a few days ago, so I called to make a service appointment. They are slammed, so my appointment was set for 6/11. The AC in my 2015 Mustang GT went out a few days ago, so I called to make a service appointment. They are slammed, so my appointment was set for 6/11. That's ok, I know they are busy, but I started looking at my factory warranty and found it expired on 6/6. I called them back to explain the situation, and they told me just to bring it in so they could get it started before it expired. They told me up front that they "might" not be able to completed it until 6/11 as originally scheduled. My issue was the evaporator core, which from experience I know is a pretty big job. I was expecting to be without the car for about a week, so I dropped the car off on 6/5. Jeff was my service rep, and told me exactly what I was told when I called back about my factory warranty expiring, so what happened next blew me away. Around 5:45pm on 6/6, the day after I dropped my car off and 5 days BEFORE my scheduled appointment, I got a phone call from Jeff saying my car was all done and ready to be picked up. I was floored! I didn't believe what he said. I even asked if it was actually the evap core because they got it done SO FAST! To my surprise, it was the evap core but they managed to squeeze it in and get it fixed for me. I'm so happy about the customer service and quality of work. I realize that this isn't something they can do for everyone, but just knowing that they went above and beyond for me, makes me a customer for life. I also made several comments about it being ok if they "accidentally" gave me the wrong keys, and somehow these "wrong" keys went to this stunning Roush sitting out front. Also made jokes about if they happened to have an extra Roush supercharger sitting around, I wouldn't be upset if it ended up under my hood. Some people might not appreciate the humor, but Jeff was right there joking with me. Made me feel very comfortable. Thanks Bozard Ford, and thank you Jeff! One day I'll have that Roush! More

Oil/filter and tire rotation I made an appt. for 8:15AM. Arrived 8:10. Checked in with Stuart. Car was taken to shop @8:30A. Stuart estimated 1 hr. for oil/filter and tire rotati I made an appt. for 8:15AM. Arrived 8:10. Checked in with Stuart. Car was taken to shop @8:30A. Stuart estimated 1 hr. for oil/filter and tire rotation. It was ready @ 9:30A-right on time cleaned up and ready for me to take it away. More