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Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,215 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,215 Reviews of Bozard Ford Lincoln - Service Center
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August 07, 2018
Once again Quick Lane performance excels! Came in for usual oil change, Mary signed me in with her usual chipper personality. My 2011 F-150 was done and I asked Mary how the front brake pads w Came in for usual oil change, Mary signed me in with her usual chipper personality. My 2011 F-150 was done and I asked Mary how the front brake pads were wearing. She stated brake pads are not checked without tire rotation service. I stated that I was concerned since the truck has 118,200mi on it and I have had 3 trips this year pulling 20’ RV. The rear brakes were changed by Bozard QL at 85,000mi so I was anticipating the front to wear. Mary stated no problem a technician would check them in 5 min. Guess what, front pads were at 6mm with 118,200mi on them...BUILT FORD TOUGH!!!! Thank you Bozard Ford for continuing to provide excellent service to St. john’s County. More
by JOHNBENDT
Verified CustomerEmployees Worked With
August 07, 2018
BEST SERVICE EVER!!! I had to bring my car in for a recall issue, but it turned in to an emergency...my rear door would not stay shut. They go me in immediately, were abl I had to bring my car in for a recall issue, but it turned in to an emergency...my rear door would not stay shut. They go me in immediately, were able to secure a loaner car and had the issue resolved VERY promptly for me. EVERY person I dealt with was beyond friendly and helpful. More
by MICHLOWE3
August 06, 2018
Awesome service As always, great service. Colby is awesome, friendly and great follow up. Had a 3.5" lift kit installed, have used these guys for other parts and am As always, great service. Colby is awesome, friendly and great follow up. Had a 3.5" lift kit installed, have used these guys for other parts and am always happy with the finished products or service. More
by TONYASH02
Employees Worked With
August 05, 2018
Quick lube Excellent experience as always!! Kevin and the team at Quick Lube sure know how to take care of the customer. My truck is almost 4 years old with 106, Excellent experience as always!! Kevin and the team at Quick Lube sure know how to take care of the customer. My truck is almost 4 years old with 106,000 miles on it and never had it serviced anywhere else! More
by CAMERSON1008
August 05, 2018
Basic service They neglected to update my oil change sticker in the windshield. other than that they did a great job and I know they worked right up until the last They neglected to update my oil change sticker in the windshield. other than that they did a great job and I know they worked right up until the last minute to get it done More
by amanda.carroll68
Employees Worked With
Keith Darcy
August 04, 2018
They are friendly and thorough Allison is very friendly and explained everything for my last repair! I would recommend them! They may you feel comfortable with their service. I have Allison is very friendly and explained everything for my last repair! I would recommend them! They may you feel comfortable with their service. I have been a loyal customer for many years More
by K. Hersey
Employees Worked With
Allison
August 03, 2018
First class They were expecting me in the service department when I showed. They kept me in the loop with the stage of my truck at all times. Even got my rental t They were expecting me in the service department when I showed. They kept me in the loop with the stage of my truck at all times. Even got my rental truck squared away for me. Will not take my ford anywhere else. More
by boarswine
Employees Worked With
August 03, 2018
Allison was amazing! From drop off to pick up, Allison was amazing. My A/C quit the day I needed to leave on a road trip with my kids for a family wedding. She took me in From drop off to pick up, Allison was amazing. My A/C quit the day I needed to leave on a road trip with my kids for a family wedding. She took me in without an appt and let me know they would try and diagnose issue over the weekend then called enterprise and made sure they knew my rental was covered. Then I received text notifications over weekend about vehicle and when it would be done. When I picked up they handled the rental drop off as well! 5 stars all the way!!! More
by SUZYDMD
Employees Worked With
Allison
August 03, 2018
WARRENTY BATTERY REPLACEMENT THE SERVICE ADVISER WAS VERY FOCUSED , AND VERY UNDERSTANDING OF MY AUTO,S ISSUES. I FEEL THAT HE REALY CARED ABOUT RESOLVING THE PROBLEMS I WAS HA THE SERVICE ADVISER WAS VERY FOCUSED , AND VERY UNDERSTANDING OF MY AUTO,S ISSUES. I FEEL THAT HE REALY CARED ABOUT RESOLVING THE PROBLEMS I WAS HAVING ! More
by CILEJOHN
Employees Worked With
Nathan Dippy
August 03, 2018
Overcharged, quote not honored I was quoted $100-125 for my work when checked in. My bill was $198, then reduced to $186 after I complained. The person who quoted and checked me in I was quoted $100-125 for my work when checked in. My bill was $198, then reduced to $186 after I complained. The person who quoted and checked me in was gone by the time my truck was finished so I had to pay the higher price. The next morning I called Discount tire and got a quote for the exact same work and was quoted $90. I don't mind paying a little more to go to a dealership, but I feel I was taken advantage of. Was also told 1-1.5 hours and it took 2.5. 2 customers (that I noticed) came in after me and was pulled into shop ahead of me. I tried to make an appointment earlier that day and was told they do not take appointments. Lastly, my oil change monitor was reset to 100%, but I came in for tire services and did not receive an oil change so now I do not know when I am truly due for an oil change. The worst part is that I emailed my service advisor and the quicklane manager, but received no response. I guess my business is not important to them as a loyal customer (or used to be). More
by KenDawn
