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Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,215 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,215 Reviews of Bozard Ford Lincoln - Service Center
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August 17, 2018
Mary id Great! Mary was very considerate and helpful with my tire replacement. She worked closely with the fleet administrator to get what I needed to keep safe on t Mary was very considerate and helpful with my tire replacement. She worked closely with the fleet administrator to get what I needed to keep safe on the road. Such friendly service and I was out in under an hour! More
by kyle.pollard
Verified CustomerEmployees Worked With
August 16, 2018
Brought in car for a random misfire code. I was pleased with how your service department welcomed me and the level of service. First, my warranty was checked and the personal touch of receivin I was pleased with how your service department welcomed me and the level of service. First, my warranty was checked and the personal touch of receiving a phone call explaining that my vehicle was ready for pickup. In comparison, my wife and I also own a Volvo. We took it in for service and they communicated that it was covered by warranty. 3 days later, after I called asking what is going on, they said that my warranty was out. When the part came in, the service representative again said it was covered by warranty. However, he was wrong and I had to pay for a redesigned part from Sweden due to numerous issues. More
by CHISHOLM818
August 16, 2018
Best dealership ever! I have owned my Lincoln since last November and have been in for service (including a sliced tire) a total of three times. One time I used the concier I have owned my Lincoln since last November and have been in for service (including a sliced tire) a total of three times. One time I used the concierge service - what a treat! Every single time has been a 10 Star experience! This past time Stuart helped me. He made sure that I understood and took advantage of the service package that I purchased. I feel like your team has my back and I really appreciate it. More
by sandigalloway
Employees Worked With
August 16, 2018
timely and efficient Had car towed in on a Sunday. Next day arranged for repairs. All was done in a timely manner. Was well pleased with the results Had car towed in on a Sunday. Next day arranged for repairs. All was done in a timely manner. Was well pleased with the results More
by KEYBIRD2
Employees Worked With
Nathan Dippy
August 16, 2018
Tune Up for 2007 Ford Edge My car was in service for a tune-up. I know the process is lengthy, because of the labor involved removing the top part of the intake of the engine. My car was in service for a tune-up. I know the process is lengthy, because of the labor involved removing the top part of the intake of the engine. Part of the process when this is done, you have gaskets (6) in this case that are taken out to get to the spark plugs. I was VERY SURPRISED when I was informed that the gaskets were NOT replaced but "Reused??"...$324.00 later, all I got was 6 spark plugs??. When I asked about the inspection of obvious things, coils, fuel filter, throttle body (to be cleaned), etc., those services were extra, and no real answer from the Tech on why the gaskets were not done, nor why these other things were not inspected, checked or a conversation about replacing them. My service adviser was great, but I'm not happy with the tech/mechanic that made the decision about a $12 gasket set not to replace them after 100K+ miles after loosening them up from the internal part of the engine. The function and cleaning of the throttle body should be part of the service, its right there and all of the dust/dirt cars intake over the years that should be lubed and cleaned. More
by Shawn M Dugan
August 15, 2018
Very pleased with the service Ashley and Marsha we're both instrumental in getting my car in and out quickly and efficiently. No time was wasted and I was in and out in no time I'm Ashley and Marsha we're both instrumental in getting my car in and out quickly and efficiently. No time was wasted and I was in and out in no time I'm very pleased with their knowledge and efficiency. Could not ask for a better dealership to have taken my car to. Highly recommended! More
by Pauline Kirby
August 15, 2018
QuickLane Service There are nor enough words to explain how amazing QuickLane Service is! From working with Angela McManaman to the techs! Nothing but a positive experi There are nor enough words to explain how amazing QuickLane Service is! From working with Angela McManaman to the techs! Nothing but a positive experience. Angela is so patient and explains everything so clearly. The techs (especially, Kirk Bohanan) make sure to do a thorough job as well. I trust QuickLane and this is the only place we bring our cars for service! More
by egranite.fyr
August 15, 2018
GPS maintenance Vehicle was taken right in at appointment time. Service was Fast and easy. The service manager Explanation of what was done was easy to undeRdtand Vehicle was taken right in at appointment time. Service was Fast and easy. The service manager Explanation of what was done was easy to undeRdtand More
by Wolkman
Employees Worked With
Barry Benjamin
August 15, 2018
Recall Experience I have to say, every experience we have with Bozard is just outstanding. We had a recall on our 2014 Ford Fusion. When setting up the appointment, we I have to say, every experience we have with Bozard is just outstanding. We had a recall on our 2014 Ford Fusion. When setting up the appointment, we were told it could take up to 4 hours. Our service rep had it done in 30 minutes including the replacement of our windshield wipers. The car was cleaned and the service was prompt. I'm so happy we purchased our vehicle at this dealership. Thank you. More
by wilder143
Employees Worked With
August 15, 2018
Great service My service was awesome. Marcia Nelson kept me updated at all times and I was very pleased. I will definitely recommend getting service done at Bozard. My service was awesome. Marcia Nelson kept me updated at all times and I was very pleased. I will definitely recommend getting service done at Bozard. More
by TIMFISK07
Employees Worked With
