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Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,219 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,219 Reviews of Bozard Ford Lincoln - Service Center
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August 18, 2018
On time on target Bozard’s Service department was on time and on target, completing an onboard computer recalibration during a scheduled appointment. Work completed to Bozard’s Service department was on time and on target, completing an onboard computer recalibration during a scheduled appointment. Work completed to my satisfaction at stated cost. More
by spydur58
Verified CustomerEmployees Worked With
August 18, 2018
It was solid. I was kept inform as to the status of repair 2nd go round trying to get A/C repaired in our 2016 Mustang. Hopefully with replacing the compressor this time, it’ll take care of the problem of no c 2nd go round trying to get A/C repaired in our 2016 Mustang. Hopefully with replacing the compressor this time, it’ll take care of the problem of no cold air More
by kmconvery
Employees Worked With
August 18, 2018
everything was gret the service was timley and friendly the lincoln they gave us to use was very nice!we are very happy with !we will tell all our friend sbozard the service was timley and friendly the lincoln they gave us to use was very nice!we are very happy with !we will tell all our friend sbozard More
by JOEMER2
Employees Worked With
Kevin Bressler
August 17, 2018
Mary id Great! Mary was very considerate and helpful with my tire replacement. She worked closely with the fleet administrator to get what I needed to keep safe on t Mary was very considerate and helpful with my tire replacement. She worked closely with the fleet administrator to get what I needed to keep safe on the road. Such friendly service and I was out in under an hour! More
by kyle.pollard
Employees Worked With
August 17, 2018
Top Notch Service!!!! I have had SO many issues with my car (purchased from another dealership). I’ve mostly dealt with Alison and Richard and they’ve been absolutely ama I have had SO many issues with my car (purchased from another dealership). I’ve mostly dealt with Alison and Richard and they’ve been absolutely amazing. My car ended up needing a new motor and they were more helpful and patient with my situation than I could’ve asked for. Thank You for being such an awesome team Bozard Ford! I would absolutely recommend to anyone. More
by Lisa Bernardi
Employees Worked With
Other Employees :
Alison Bifani, Nathan Dippy
August 16, 2018
Brought in car for a random misfire code. I was pleased with how your service department welcomed me and the level of service. First, my warranty was checked and the personal touch of receivin I was pleased with how your service department welcomed me and the level of service. First, my warranty was checked and the personal touch of receiving a phone call explaining that my vehicle was ready for pickup. In comparison, my wife and I also own a Volvo. We took it in for service and they communicated that it was covered by warranty. 3 days later, after I called asking what is going on, they said that my warranty was out. When the part came in, the service representative again said it was covered by warranty. However, he was wrong and I had to pay for a redesigned part from Sweden due to numerous issues. More
by CHISHOLM818
August 16, 2018
Best dealership ever! I have owned my Lincoln since last November and have been in for service (including a sliced tire) a total of three times. One time I used the concier I have owned my Lincoln since last November and have been in for service (including a sliced tire) a total of three times. One time I used the concierge service - what a treat! Every single time has been a 10 Star experience! This past time Stuart helped me. He made sure that I understood and took advantage of the service package that I purchased. I feel like your team has my back and I really appreciate it. More
by sandigalloway
Employees Worked With
August 16, 2018
timely and efficient Had car towed in on a Sunday. Next day arranged for repairs. All was done in a timely manner. Was well pleased with the results Had car towed in on a Sunday. Next day arranged for repairs. All was done in a timely manner. Was well pleased with the results More
by KEYBIRD2
Employees Worked With
Nathan Dippy
August 16, 2018
Tune Up for 2007 Ford Edge My car was in service for a tune-up. I know the process is lengthy, because of the labor involved removing the top part of the intake of the engine. My car was in service for a tune-up. I know the process is lengthy, because of the labor involved removing the top part of the intake of the engine. Part of the process when this is done, you have gaskets (6) in this case that are taken out to get to the spark plugs. I was VERY SURPRISED when I was informed that the gaskets were NOT replaced but "Reused??"...$324.00 later, all I got was 6 spark plugs??. When I asked about the inspection of obvious things, coils, fuel filter, throttle body (to be cleaned), etc., those services were extra, and no real answer from the Tech on why the gaskets were not done, nor why these other things were not inspected, checked or a conversation about replacing them. My service adviser was great, but I'm not happy with the tech/mechanic that made the decision about a $12 gasket set not to replace them after 100K+ miles after loosening them up from the internal part of the engine. The function and cleaning of the throttle body should be part of the service, its right there and all of the dust/dirt cars intake over the years that should be lubed and cleaned. More
by Shawn M Dugan
August 15, 2018
Very pleased with the service Ashley and Marsha we're both instrumental in getting my car in and out quickly and efficiently. No time was wasted and I was in and out in no time I'm Ashley and Marsha we're both instrumental in getting my car in and out quickly and efficiently. No time was wasted and I was in and out in no time I'm very pleased with their knowledge and efficiency. Could not ask for a better dealership to have taken my car to. Highly recommended! More
by Pauline Kirby
