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Bozard Ford Lincoln - Service Center

St. Augustine, FL

4.5
2,218 Reviews

2,218 Reviews of Bozard Ford Lincoln - Service Center

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May 10, 2013

Purchased Pre owned edge and vehicle was under warranty and the transmission slipped intermittently.....had to continually drive 25 miles one way to have vehicle evaluated.....problem was never fixed....wh More

by CES59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bozard
May 25, 2013 -

Bozard Ford Lincoln responded

Thank you for bringing this to my attention. Having had some more detailed conversation with you via email over the last week, here is what I have learned: This issue happened about two years ago. Of coarse, I wish we had been able to correct the problem for you. It is often difficult when symptoms are intermittent. It appears that our service department wanted to keep your car and drive it for a week in effort to duplicate the symptoms so that they might resove the issue. I believe this became a problem when you were asked to cover the bill for a rental car while this was taking place. I agree with you that you should not have to pay for the rental while warranty work is being performed. However, there is no coverage to accomodate this from the factory. Had I been made aware at the time, I would have covered this for you. I can only appologize that I was not. I understand that you do not own this vehicle any longer and that I can not change what happened two years ago. I would like to thank you though. We try very hard to keep processes in place that will ensure that our customers needs come first. Clearly we have failed in this instance and I will address the issue with my staff so that we can improve our service to our customers. If I can be of any assistance at all, please contact me personally. Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

May 02, 2013

6 months ago I raved about my buying experience at this dealership. My new Shelby recently developed a problem and I guess now I was going to get a chance to experience their service department. A phone More

by BCPD199
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Russell Wright
May 03, 2013 -

Bozard Ford Lincoln responded

I am very proud that our service department has done such a great job for you! Our guys in service are so very important to our dealership! I will be sure to mention this to Alex and Russell. Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

April 24, 2013

BOZARD FORD GAVE ME EXCELLENT SERVICE. BILLY ARNDT WAS VERY PROFESSIONAL. HE ANSWERED ALL OF MY QUESTIONS AND PROVIDED THE BEST EXPERIENCE THAT I HAVE EVER RECEIVED FROM A CAR DEALERSHIP. I WOULD HIGHLY R More

by PLBM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 27, 2013 -

Bozard Ford Lincoln responded

Thanks so much! I will be sure to share this with Billy and the entire service team! Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

April 11, 2013

Once again Mr. Roberts and Ms. Nelson went above and beyond to satisfymy vehicle issues. All my concerns were addressed in a very expedient manner. I would recommend Bozard Ford to anyone seeking a gre More

by Tertab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 12, 2013 -

Bozard Ford Lincoln responded

Thanks for the note! Ed Roberts runs a great shop and Marcia is just simply the best! I will be sure to let them know of your review! Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

April 10, 2013

On my way to FL for a vacation a spark plug blew out of fords titan engine which un none too me is a common problem. After some unpleasant dealings with a firestone dealer i did some research on the comput More

by josephleto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 12, 2013 -

Bozard Ford Lincoln responded

How true...it is the customer who pays us all! I am very proud of Marcia and I will be sure to let her know! Thanks for sharing your story! Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

April 10, 2013

I took my old van to have checked and found that it could be fix but really didn't want to spend that much on repairs. Russell explained all the options and then let me decide; no pressure one way or the ot More

by JRRackliff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell Wright
Apr 12, 2013 -

Bozard Ford Lincoln responded

Thanks for the great review! I am very proud of both of these guys as I know they really care about our customers! I will be sure to share this with them...thanks for the kind words! Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

April 04, 2013

Marcia Nelson gives the most personal service I have experienced at any dealership. Her attention to detail was teriffic and when I presented a coupon for savings that was in the paper that day, she pr More

by omainfl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 11, 2013 -

Bozard Ford Lincoln responded

Thank you so very much! Marcia is the best! I will let her and the rest of the team know of your comments! Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

March 31, 2013

I took my Fusion in to check the alignment. Marsha was wonderful. She was very friendly and made sure that my car was okay. Marsha double checked to make sure that everything was fine on my car. Then she More

by ebaxley22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 05, 2013 -

Bozard Ford Lincoln responded

Thanks for sharing! Marcia is a sweetheart! We are very proud of her! Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

March 26, 2013

Marcia not only did a great job overseeing the car repair itself, she was exceedingly patient and thorough with helping us get a warranty transfer that required the cooperation of another dealership outside More

by grahamr3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 27, 2013 -

Bozard Ford Lincoln responded

Wow! What a great review! Thank you so much! Marcia is such a great person and we are very lucky to have her on the team. I will be sure to mention this to her. Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

March 26, 2013

Excellent service! While on vacation, the check engine light illuminated in my 2012 Escape Limited. Concerned I arrived, unexpectedly, at Bozard at about 430 in the afternoon. Even though they were clea More

by mavagrand
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mar 27, 2013 -

Bozard Ford Lincoln responded

Thank you! I am very pleased that our people treated you well while on the road! Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

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