Bozard Ford Lincoln - Service Center

6 months ago I raved about my buying experience at this dealership. My new Shelby recently developed a problem and I guess now I was going to get a chance to experience their service department. A phone dealership. My new Shelby recently developed a problem and I guess now I was going to get a chance to experience their service department. A phone call put me in contact with Alex Vecerkovic (a Mustang enthuist!) He immediately set up an appointment that was convenient for me. Upon arrival at the dealership, the service manager, Russell Wright, went for a ride with me and located the problem right away! He assured me it would be taken care of. My car was repaired early, it was repaired correctly and was returned to me CLEAN! Car problems are never pleasant; but, it's nice to know Bozard not only knows how to fix cars, they know how to treat their customers as well. More

BOZARD FORD GAVE ME EXCELLENT SERVICE. BILLY ARNDT WAS VERY PROFESSIONAL. HE ANSWERED ALL OF MY QUESTIONS AND PROVIDED THE BEST EXPERIENCE THAT I HAVE EVER RECEIVED FROM A CAR DEALERSHIP. I WOULD HIGHLY R VERY PROFESSIONAL. HE ANSWERED ALL OF MY QUESTIONS AND PROVIDED THE BEST EXPERIENCE THAT I HAVE EVER RECEIVED FROM A CAR DEALERSHIP. I WOULD HIGHLY RECOMMEND BOZARD FOR YOUR NEXT SERVICE NEEDS. ALL SERVICE PEOPLE THAT I CAME IN CONTACT WITH DURING THIS VISIT WERE VERY POLITE. SERVICE WAITING AREA WAS VERY PLEASANT. More

Once again Mr. Roberts and Ms. Nelson went above and beyond to satisfymy vehicle issues. All my concerns were addressed in a very expedient manner. I would recommend Bozard Ford to anyone seeking a gre beyond to satisfymy vehicle issues. All my concerns were addressed in a very expedient manner. I would recommend Bozard Ford to anyone seeking a great deal on a good vehicle and great service after the sale. Thanks once again to Ed and Marcia More

On my way to FL for a vacation a spark plug blew out of fords titan engine which un none too me is a common problem. After some unpleasant dealings with a firestone dealer i did some research on the comput fords titan engine which un none too me is a common problem. After some unpleasant dealings with a firestone dealer i did some research on the computer I found out that ford does this type of repair with out removing the engine head. After talking to my friend about FL. ford dealers he told me about Bozard. I went to your dealership for the repair to be confronted with one of the BEST COSTUMER SERVICE PERSON IN A LONG TIME ( MARCIA NELSON ). She is a asset to your company! anyway we got the car checked in, repaired, and i was on my way in a few hours.And my excursion was washed to boot. Turing a bad situation into a pleasant experience is hard to find theses days, getting a repair done in hours when your on vacation is a relief in it self. Being a businessman, just to let you know I would steal Marcia away from you if I could !! She should have a job teaching workers how to treat costumers. ( The people who pay everyone's salary's ). More

I took my old van to have checked and found that it could be fix but really didn't want to spend that much on repairs. Russell explained all the options and then let me decide; no pressure one way or the ot be fix but really didn't want to spend that much on repairs. Russell explained all the options and then let me decide; no pressure one way or the other. I then spoke with Patrick McGee and he found me the perfect vehicle, 2010 Ford Escape! Great vehicle, great price and it was so easy! I have deal with four other dealers in past and this was the best experience by far! Thanks Bozard for having such Great People to assist in the second most costly purchase after a home. More

Marcia Nelson gives the most personal service I have experienced at any dealership. Her attention to detail was teriffic and when I presented a coupon for savings that was in the paper that day, she pr experienced at any dealership. Her attention to detail was teriffic and when I presented a coupon for savings that was in the paper that day, she promptly reprinted the service charge taking 10% off of my bill. Also, the tech who test drove the car found that the A/C needed attention - a problem I had forgotten to mention. That showed me how much attention was paid to seeing that everything was right. Thank you Bozard Ford and I will most definately recommend your dealership to others. More

I took my Fusion in to check the alignment. Marsha was wonderful. She was very friendly and made sure that my car was okay. Marsha double checked to make sure that everything was fine on my car. Then she wonderful. She was very friendly and made sure that my car was okay. Marsha double checked to make sure that everything was fine on my car. Then she offered a car wash for me. Great service from you guys! More

Marcia not only did a great job overseeing the car repair itself, she was exceedingly patient and thorough with helping us get a warranty transfer that required the cooperation of another dealership outside itself, she was exceedingly patient and thorough with helping us get a warranty transfer that required the cooperation of another dealership outside the state of Florida. She checked on the transfer daily, updated us regularly and advised us as to how to proceed when the other dealership was dragging its feet. The saga went on for two weeks before we were finally able to get the transfer made and the work done. Had it not been for Marcia's knowledge, patience and encouragement, we might still be dealing with the problem. As it is, the car is fixed and we both welcomed the genuine hugs given when we picked up our nice, sparkling clean car. Thanks, Marcia ! More

Excellent service! While on vacation, the check engine light illuminated in my 2012 Escape Limited. Concerned I arrived, unexpectedly, at Bozard at about 430 in the afternoon. Even though they were clea light illuminated in my 2012 Escape Limited. Concerned I arrived, unexpectedly, at Bozard at about 430 in the afternoon. Even though they were clearly busy, Alek was able to diagnose my truck in a timely manner, while making me comfortable in their customer lounge. After learning it was a minor issue with a TSB issued, Alek reset the light and assured me I would be OK to travel home. I live almost 200 miles away and have a good relationship with my local Ford dealership, but, if I ever move to St. Augustine, Bozard will be my dealership. More

The dealership where we purchased our vehicle could not help us with additional equipment that we wanted for our truck. Igor Korzachenko and Justin Fisher went out of their way to help us find what we ne help us with additional equipment that we wanted for our truck. Igor Korzachenko and Justin Fisher went out of their way to help us find what we needed. We live in Ocala and have been a Ford family for ever. Our farm tractors are Fords. We have up to five Ford trucks on the road most of the time. We will be traveling to St. Augustine when the time comes for our next new Ford. More