Bozard Ford Lincoln - Service Center

Dealership Referral I've recently moved from Baltimore, Maryland and was concerned about service for my 'new' C-Max. I telephoned the reliable local Baltimore service ( I've recently moved from Baltimore, Maryland and was concerned about service for my 'new' C-Max. I telephoned the reliable local Baltimore service ( Bob Davidson Ford ) and asked if they could recommend or help me locate a business as good as they were for me. Bozard Ford Dealership was suggested and I am more than satisfied. They answer my insecure questions while allowing me the dignity I am accustomed to. I will buy my next car from them and continue to seek their services exclusively. DEFINITELY! More

Life in the fast lane. Oil change and tire rotation was super fast! Loving the new fast lane! I enjoyed walking over to the mall and before I knew it, my phone was ringing! Oil change and tire rotation was super fast! Loving the new fast lane! I enjoyed walking over to the mall and before I knew it, my phone was ringing! More

Bozard the best I've had many vehicles over the years, GM, BMW, FORD and my experience here at BOZARD has been, so far, unexpectedly excellent! Top to bottom service I've had many vehicles over the years, GM, BMW, FORD and my experience here at BOZARD has been, so far, unexpectedly excellent! Top to bottom service has been excellent. I fell well care for. More

Fast and efficient quick lane service Was greeted by a friendly staff and vehicle was serviced shortly thereafter. Nice clean waiting area with complimentary water, coffee etc. quick lane Was greeted by a friendly staff and vehicle was serviced shortly thereafter. Nice clean waiting area with complimentary water, coffee etc. quick lane is located next to a mall. Nice to do a little shopping while the vehicle is being worked on. All in all an excellent experience. More

Wonderful result!! Marcia has been working with me for several months trying to find out what was making a vibration noise on the driver's side of my 2011 Explorer. I h Marcia has been working with me for several months trying to find out what was making a vibration noise on the driver's side of my 2011 Explorer. I had been completely frustrated with the noise while having to drive back and forth to Atlanta every 3 months. Last week, I got the good news. The vibration noise was finally found and she told me to drive the car for a day or two to make sure it was gone before I paid my deductible. I called her and paid the next day after driving the car on the highway. I am crossing my fingers that it will not come back. She also had the detail guy buff out some sticking white stuff that had gotten on my car. I was extremely pleased with everything she did in order to fix my car. She is so friendly and always has the best interests of her customers as the top priority. More

Recall on 2010 Fusion Marcia made my experience taking my fusion in for a recall quick and painless. Also, the customer lounge is great! Coffee, computers, tv's, & magazi Marcia made my experience taking my fusion in for a recall quick and painless. Also, the customer lounge is great! Coffee, computers, tv's, & magazines. More

My 1st service visit Had a tail light not working properly. They were extremely friendly on the phone with arranging my appointment and explained that I would have a loane Had a tail light not working properly. They were extremely friendly on the phone with arranging my appointment and explained that I would have a loaner car while the car was in the shop. They had to order the part which came in the next day and they had no problem with my picking the car up the following morning because of my work schedule. All in all an excellent experience. More

warranty work to replace broken part called when part came in and set up an appointment to have it replaced at my convience. even though they were busy and had short notice they got me i called when part came in and set up an appointment to have it replaced at my convience. even though they were busy and had short notice they got me in at appointment time and out before i could finish my large cup of coffee. A pleasure to work with these folks Great job! More

Marcia Nelson outstanding Hugs and Service I arrived Monday July 21 before 7:00AM with a very best day scheduled and the last thing I needed was a car that would not perform. I brought my 2013 I arrived Monday July 21 before 7:00AM with a very best day scheduled and the last thing I needed was a car that would not perform. I brought my 2013 Fusion from another dealer some miles away as I seldom travel in that area. I put over 55,000 miles on my car in a year. The throttle body broke and had to be replaced. My local community dealer for years has not treated me right and I decided that I would give them a chance again. I will not get into the details anymore than to confirm my absence for years has not improved my feelings for them. Mostly, when I took the car to them and they were busy so they rushed me by saying the replacement part was under warranty and sent me on my way. They made no statement about the deductible required, so when I questioned it, they asked me to leave. I asked to talked the manager and he took care of it once I paid the deductible. The sad thing as the technician did not install the unit right and the car continued to give us problems. Well, I must tell you Marcia Nelson was there Monday before the scheduled opening to meet me with a Hug and a card to with it. She got me a loaner car and took care of everything. This is the reason you are the first in the nation. Your people care and provide real service. I was so appreciated that you have my business - I don't care that it takes me 45 minutes to get to your facility and have to pass two other Ford Dealers to get to you. Most Grateful, Pete More