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Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,219 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,219 Reviews of Bozard Ford Lincoln - Service Center
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September 13, 2018
Truck fix. Made apmt. for inop back-up camera & once there was informed of 2 safety recalls on my vehicle. I had not been informed of these recalls by Ford & was Made apmt. for inop back-up camera & once there was informed of 2 safety recalls on my vehicle. I had not been informed of these recalls by Ford & was totally unaware of them. Recalls were completed, still waiting on part for camera fix. Satisfied with whole experience & everyone I dealt with. More
by MWP11753
Verified Customer
September 13, 2018
Excellent Service and personal attention. In this "day and age" where personal attention has left the service industry, it is refreshing to have the Bozard "Quick Lane Team" handle repair In this "day and age" where personal attention has left the service industry, it is refreshing to have the Bozard "Quick Lane Team" handle repair issues with my vehicle. Mary has handled and coordinated my needs in a timely-informed manner, with no surprises. She has an excellent customer service oriented personality to explain an d deliver the repairs on time, her positive attitude sets you at ease!! More
by ROBTREG
Employees Worked With
September 12, 2018
Great Service Excellent and friendly service. There isn't any up sale pressure. They take care up what is actually needed. They actually look at one item, the AC Excellent and friendly service. There isn't any up sale pressure. They take care up what is actually needed. They actually look at one item, the AC fan, that I was concerned about and found that service was needed on the specific item but went a head and updated the master controller at no charge. More
by WILEYTK
Employees Worked With
September 12, 2018
Nail in tire!! Correction: This second review is to set the record straight, after reading my review it’s important that what showed up for people to read was a mist Correction: This second review is to set the record straight, after reading my review it’s important that what showed up for people to read was a mistake. Instead of saying Bozard it stated Bizarre employees. All Employees only show professional behavior, and I truly appreciate the service. Thank you Kevin Bressler More
by lmv561956
Employees Worked With
Kevin Bressler
September 11, 2018
Excellent like always! Outstanding service, attentive and professional like always. I always bring my 2012 F150 , Best dealership in the North Florida Area. Always a pleasu Outstanding service, attentive and professional like always. I always bring my 2012 F150 , Best dealership in the North Florida Area. Always a pleasure to visit Bozard. Thank You! More
by KOSIEKNM
Employees Worked With
September 11, 2018
Superb and excellent Very very good dealership!! Everyone is very genuine an helpful. Thanks so much for the amazing attitude everyone has, I have bought twelve new ve Very very good dealership!! Everyone is very genuine an helpful. Thanks so much for the amazing attitude everyone has, I have bought twelve new vehicles in the last twenty years at various dealerships and had them serviced But none compare to The absolute quality and care like BOZARD. More
by MMATRASCIA
September 10, 2018
Top Notch Service and Staff As Always!!!! They take great care of their customers and even for walk-ins the wait times are usually not long. Thank You! Tony Service and Staff As Always!!!! They take great care of their customers and even for walk-ins the wait times are usually not long. Thank You! Tony More
by arcolangelo
September 09, 2018
One time, on time All work completed, on time , first time fix. My vehicle was washed and vacuumed before it was returned , my thanks for the care taken with my vehicl All work completed, on time , first time fix. My vehicle was washed and vacuumed before it was returned , my thanks for the care taken with my vehicle. More
by Andy1044
September 09, 2018
Service issues-updated Took my 08 Escape in for a misfire with no check engine light. Quicklane was unable to diagnose, they sent car to service department said it may take Took my 08 Escape in for a misfire with no check engine light. Quicklane was unable to diagnose, they sent car to service department said it may take a few days for them to get to it & offered me a rental. Before leaving I asked multiple times if there was going to be a charge for the rental and was told no it was taken care of. When I came back to pick car up later that day I was told problem was spark plugs and got a quote of $845. Since I could not afford another day off work I asked the tech numerous times if the only problem was the plugs & he assured of plugs changed car would be good. I changed plugs & problem temporarily fixed. Over next 2 weeks problem gradually came back & worsened. Brought car back to Quicklane for oil change & told them misfire problem not resolved I was told to call service. Called service was told had to pay another diagnostics fee, service advisor finally agreed to do diagnostic for free. I tried to set appt for diagnostic on a Saturday & was told they have no crews on Saturdays, even though I just got a flyer from them saying hours are Mon-Fri 7-6 and Sat 8-4. So I have to wait 3 weeks for a week day off work to bring the car in(if it makes it). I have paid $179 for diagnostic test that was incorrect and a rental car that I was told I would not be charged for. Bozard was very quick to take my $ but not so quick to help resolve the issue. Update- received a call from Octavia @ Bozard she did everything to make this right. Offered to pick up my car and give me a rental while they diagnosed issues, also refunded all my $. She was absolutely a pleasure to deal with. More
by Berry05
September 09, 2018
Excellent service, friendly courteous staff Regular scheduled service for my F-150. Appointment was on time, waiting area was clean and comfortable, service was completed quickly. All staff we Regular scheduled service for my F-150. Appointment was on time, waiting area was clean and comfortable, service was completed quickly. All staff were very friendly and personable. Overall a very pleasant experience. More
by RJK
Employees Worked With
