Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,215 Reviews of Bozard Ford Lincoln - Service Center
Excellent like always! Outstanding service, attentive and professional like always. I always bring my 2012 F150 , Best dealership in the North Florida Area. Always a pleasu Outstanding service, attentive and professional like always. I always bring my 2012 F150 , Best dealership in the North Florida Area. Always a pleasure to visit Bozard. Thank You! More
Superb and excellent Very very good dealership!! Everyone is very genuine an helpful. Thanks so much for the amazing attitude everyone has, I have bought twelve new ve Very very good dealership!! Everyone is very genuine an helpful. Thanks so much for the amazing attitude everyone has, I have bought twelve new vehicles in the last twenty years at various dealerships and had them serviced But none compare to The absolute quality and care like BOZARD. More
Top Notch Service and Staff As Always!!!! They take great care of their customers and even for walk-ins the wait times are usually not long. Thank You! Tony Service and Staff As Always!!!! They take great care of their customers and even for walk-ins the wait times are usually not long. Thank You! Tony More
One time, on time All work completed, on time , first time fix. My vehicle was washed and vacuumed before it was returned , my thanks for the care taken with my vehicl All work completed, on time , first time fix. My vehicle was washed and vacuumed before it was returned , my thanks for the care taken with my vehicle. More
Excellent service, friendly courteous staff Regular scheduled service for my F-150. Appointment was on time, waiting area was clean and comfortable, service was completed quickly. All staff we Regular scheduled service for my F-150. Appointment was on time, waiting area was clean and comfortable, service was completed quickly. All staff were very friendly and personable. Overall a very pleasant experience. More
Service issues-updated Took my 08 Escape in for a misfire with no check engine light. Quicklane was unable to diagnose, they sent car to service department said it may take Took my 08 Escape in for a misfire with no check engine light. Quicklane was unable to diagnose, they sent car to service department said it may take a few days for them to get to it & offered me a rental. Before leaving I asked multiple times if there was going to be a charge for the rental and was told no it was taken care of. When I came back to pick car up later that day I was told problem was spark plugs and got a quote of $845. Since I could not afford another day off work I asked the tech numerous times if the only problem was the plugs & he assured of plugs changed car would be good. I changed plugs & problem temporarily fixed. Over next 2 weeks problem gradually came back & worsened. Brought car back to Quicklane for oil change & told them misfire problem not resolved I was told to call service. Called service was told had to pay another diagnostics fee, service advisor finally agreed to do diagnostic for free. I tried to set appt for diagnostic on a Saturday & was told they have no crews on Saturdays, even though I just got a flyer from them saying hours are Mon-Fri 7-6 and Sat 8-4. So I have to wait 3 weeks for a week day off work to bring the car in(if it makes it). I have paid $179 for diagnostic test that was incorrect and a rental car that I was told I would not be charged for. Bozard was very quick to take my $ but not so quick to help resolve the issue. Update- received a call from Octavia @ Bozard she did everything to make this right. Offered to pick up my car and give me a rental while they diagnosed issues, also refunded all my $. She was absolutely a pleasure to deal with. More
Awesome service Nathan very efficient but not there when I picked up car and Sheila (?) was great in catching charges that should instead have been under warranty. Nathan very efficient but not there when I picked up car and Sheila (?) was great in catching charges that should instead have been under warranty. More
Replace rear left turn signal light I didn't have an appointment, however, they were able to take me in and accomplished replacing my left rear tail light bulb. I would bring my car back I didn't have an appointment, however, they were able to take me in and accomplished replacing my left rear tail light bulb. I would bring my car back again anytime. More
Warm, Friendly and Excellent Service We (my wife and I) met Met with Colby Clark, he was excellent to work with, his character was happy and welcoming and very informing. We explained th We (my wife and I) met Met with Colby Clark, he was excellent to work with, his character was happy and welcoming and very informing. We explained the problem we were having, he noted everything we told him and then went on to explain what they would do to solve the problem. Once we returned to pick up our vehicle, he very clearly explained everything that was done to correct the problem. Additionally, he advised us of a filter that was in very bad shape, we agreed with his comments and had the filter changed. I also explained that at the Chevrolet garage, that I've done business with for fourteen years, I have two service contacts that I can call direct whenever I need service. This is important to me because when I first called for an appointment, I reached a call center person who seemed inflexible in providing an earlier service date. I didn't argue with her instead I called Ken Schaffner who arranged an earlier repair date for us. This was very much appreciated for the repair issue we had seemed important enough to us to be corrected before further damage occurred. Colby Clark was kind enough to provide me with his number should I ever need direct contact with him in case of another such emergency situation. For this gesture I feel connected to Bozard Ford and thank you all very much. More
Quickly and Efficiently Done Routine Service per maintenance contract was performed. Mary patiently explained keeping track of contract maintenance to me. I also had them instal Routine Service per maintenance contract was performed. Mary patiently explained keeping track of contract maintenance to me. I also had them install parts of an third parth seat cover set. Very professional quality work was done More