Bozard Ford Lincoln - Service Center

Needed Explorer repaired We have always gone to Bozard and to Marcia Nelson where we have received excellent service and over the top care. We feel this dealership goes abov We have always gone to Bozard and to Marcia Nelson where we have received excellent service and over the top care. We feel this dealership goes above and beyond what other dealerships do and we will only go to Bozard. More

Professional, on schedule, great job Was a good interchange to get the break booster fixed under extended coverage on brake booster. Brakes were going all the way to the floor and the va Was a good interchange to get the break booster fixed under extended coverage on brake booster. Brakes were going all the way to the floor and the valve was replaced as per 13NO2. Service was exceptional from the 1300 appointment time and Marcia Nelson die a excellent job making sure the job got done on time and I appreciated that as I had to wait for the car to be repaired More

Service Took my 2015 Explorer in for a service bulletin reference exhaust fumes in vehicle. Marcia Nelson got me checked in promptly and even though the vehic Took my 2015 Explorer in for a service bulletin reference exhaust fumes in vehicle. Marcia Nelson got me checked in promptly and even though the vehicle was kept overnight, she kept me informed of the progress and called when completed. Hope this takes care of the problem. Thank you Marcia for your great service. More

Great Customer Service The service and concierge staff are wonderful! Each staff member takes the time to make sure you are comfortable and taken care of. They are excellent The service and concierge staff are wonderful! Each staff member takes the time to make sure you are comfortable and taken care of. They are excellent in keeping you updated with the status of the service of our vehicle. We have the pleasure of attending the Lincoln reception/technology event and Sharyl was wonderful. She was very informative and patience with all of the questions we had. Tom Krell was very attentive and responsive in making sure all concerns were handled immediately. The entire process of buying a car at Bozard Ford was much easier and less stressful than any other car purchases I have made previously. Congratulations to the staff of Bozard Ford for Customer Service Excellence!!!! More

Excellent Customer Service - Excellent Service Department Marcia has been my service manager rep for quite some time and she is superb as a service rep/asst. manager for Bozard Ford and exudes the highest qua Marcia has been my service manager rep for quite some time and she is superb as a service rep/asst. manager for Bozard Ford and exudes the highest quality of professionalism and care in the industry. More

Marcia Nelson You are treated liked an old friend , as well as the rest of the staff. They welcome you when you come in & make sure you are taken of all the time You are treated liked an old friend , as well as the rest of the staff. They welcome you when you come in & make sure you are taken of all the time you ars there. More

The Best Service Department!!! I have to say if you are not bringing your Ford into Bozard for service, you are doing yourself a great injustice. I came back to the service departme I have to say if you are not bringing your Ford into Bozard for service, you are doing yourself a great injustice. I came back to the service department as I recently purchased 4 michelin tires. I did not find the ride as smooth as the Michelins that were taken off the car. I contacted Greg Brown and he suggested I bring the car back to further evaluate my issue with the ride. Greg contacted Michelin and received authorization from Michelin to install a new tire in place of one that was indexed on my wheel and was questionable regarding the "number rating" which resulted from the road force balance. Greg is the best Service Manager I have ever had the pleasure to work with in the past 40 years. He is the most patient and understanding manager I have ever met. The interest he takes in your vehicle is what sets Greg apart from all the other service advisors in any other dealership. I have to say it is worth buying a Ford at Bozard just so you can meet this gentleman!! Greg, I take my hat off to you!!!!! More

Another great experience In and out in about an hour. had an appointment for an oil change and tire rotation. Truck washed and out the door. Great Experience, Again. In and out in about an hour. had an appointment for an oil change and tire rotation. Truck washed and out the door. Great Experience, Again. More

pm maintenance on explorer My explorer reminded me it was due for oil change. I did not make an appointment and showed up early after getting off night shift. Marsha Nelson set My explorer reminded me it was due for oil change. I did not make an appointment and showed up early after getting off night shift. Marsha Nelson set me up for the maintenance that was needed. I left the suv and went home for some rest. When it was finish Marsha waited for a short time to give me a little sleep then called and left a message. The work was finished and it looked really clean and nice. They are all good people and easy to work with. This explorer is not the first auto nor will it be the last one I buy from Bozard ford Lincoln. Thank you so much for being there and standing by you warranty and beyond. More

Repair Fusion Had the car in after a squirrel moved into the engine compartment. Bozard did a good job repairing the damage, and Marcia Nelson was very helpful and Had the car in after a squirrel moved into the engine compartment. Bozard did a good job repairing the damage, and Marcia Nelson was very helpful and attentive. 3 observations: 1. Communication between Bozard and the insurance company was bad both ways. I had to get in the middle of the phone tag with an email to both parties to get them on the same page. 2. A Bozard tech claimed to have done a "free" multi-point inspection. However, two days later, the engine light came on, saying I was in need of an oil change. The oil was dirty, although I was not close to the mileage interval called for on the Bozard Oil change windshield sticker. I had last had my oil changed by Bozard in January of 2016. Had they really checked the oil, they would have seen it. 3. I had them change the headlights to a white LED, and it has really helped. Well worth the money More