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Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,215 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,215 Reviews of Bozard Ford Lincoln - Service Center
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September 29, 2018
Warranty Work Colby seemed to be off his game that day. Missed some of the items on the repair list. He had them finish while I waited but then forgot to give me Colby seemed to be off his game that day. Missed some of the items on the repair list. He had them finish while I waited but then forgot to give me my receipt and oil change reminder sticker. Those were mailed out. I will ask for Marsha or Jeff in the future More
by solerheidi
Verified CustomerEmployees Worked With
September 29, 2018
Great Service I have been coming to Bozard Ford for over 6 years , everyone is always wry helpful, Jeff Sparks is always been professional and gets the job done ! T I have been coming to Bozard Ford for over 6 years , everyone is always wry helpful, Jeff Sparks is always been professional and gets the job done ! Thank you Jeff More
by CMHAMMER
Employees Worked With
Other Employees :
Kevin Bressler, Jerilyn Sharp
September 29, 2018
Service letdown I’ve been dealing with a squealing sound coming from my front brakes for almost a year. The last two times I’ve had the truck in for an oil change at I’ve been dealing with a squealing sound coming from my front brakes for almost a year. The last two times I’ve had the truck in for an oil change at the quick lane the techs took a look but they told me I would have to have the service dept look at it. Fair enough, I understand they don’t deal with repairs in the quick lane so I was finally able to find time to make an appointment for this past Friday. I use my truck daily to run my business so it has been hard to find a free day to go without it. I dropped the truck off at 6:45am. Alex called around 8 to ask what was wrong with the truck. I called back and left a message detailing the problem and asked him to please call if he needed any more info. After lunch I called and left a message asking for an update. Alex called me back at 1:45pm and said that they hadn’t looked at the truck yet and would try to get to it soon. At 4 he called back and said they drove it and couldn’t hear the sound and they needed more time to look into it. At that point I had to pick the truck up because I couldn’t leave it over the weekend so now I will have to wait until I have another free day to leave it with them again. I understand that they are extremely busy but what was the point of an 8:45am appointment when the truck wasn’t even looked at until after 2pm?? My family and I have been buying from Bozard for over 20 years and I love the sales and quicklane departments. This is the first time I haven’t been completely satisfied with my experience and I feel bad leaving a poor review but the service dept dropped the ball this time. More
by CDGBUILD
Employees Worked With
September 29, 2018
Good service Excellent ! Start to finish. Great customer service. Clean restrooms. Water available. All around nice dealership. Have not purchased a vehicle there Excellent ! Start to finish. Great customer service. Clean restrooms. Water available. All around nice dealership. Have not purchased a vehicle there have only had service there but always a pleasant experience More
by J22768A
September 29, 2018
I was nearly 2 hours with no resolution. It was intermittent ignition sticking and spinning the starter. It was tested intermittently leaving it standing in between. I am scared to shut it of It was intermittent ignition sticking and spinning the starter. It was tested intermittently leaving it standing in between. I am scared to shut it off when I go somewhere. I think they should have spent more time turning the key and not waiting so long to have a better chance of finding the problem. I told them I wouldn't have driven from Jacksonville to st Augustine if there wasn't a problem. I was given the impression maybe I should take it closer to home. Not the kind of service I'm used to from bozard. More
by THERESAHORNER56
Employees Worked With
Don't remember.
September 28, 2018
Needed more information about the rental truck I was provide d. You should be informed that the rental truck you’re in when you stop completely will shut off and not let it happen in the middle of traffic and d. You should be informed that the rental truck you’re in when you stop completely will shut off and not let it happen in the middle of traffic and you have no idea what’s going on . More
by msmith6518
Employees Worked With
September 28, 2018
oil change was great They did a fairly quick oil change and checked out the rest of the car. They identified some other issues that I needed to take care of. They did a fairly quick oil change and checked out the rest of the car. They identified some other issues that I needed to take care of. More
by bailey5474
Employees Worked With
September 28, 2018
Friendly Staff The Quick Lane isn't always so quick, I recommend getting an appointment. However, the staff is always very friendly and gives a great estimate of tim The Quick Lane isn't always so quick, I recommend getting an appointment. However, the staff is always very friendly and gives a great estimate of time and will always be honest about your vehicle. I did love the tracking service and the call telling me my vehicle was ready. Convenient walk to the mall to pass the time. I go out of my way to get my car serviced here. More
by ALYSSAADKISON
September 27, 2018
Great customer service. Used the fast lane for an oil change and tire rotation. Mentioned a Bluetooth issue and they disconnected the battery for me to see if it would respo Used the fast lane for an oil change and tire rotation. Mentioned a Bluetooth issue and they disconnected the battery for me to see if it would respond. Great customer service. More
by Dana
Employees Worked With
September 27, 2018
Great Service From purchase through service, this is a top-notch dealership. ALWAYS better than expectations! Sales and service professionals were professional, fr From purchase through service, this is a top-notch dealership. ALWAYS better than expectations! Sales and service professionals were professional, friendly, approachable, and extremely competent. More
by CLYDEJENNINGS904
Employees Worked With
Mark Byrne
