Bozard Ford Lincoln - Service Center

Warranty Work Colby seemed to be off his game that day. Missed some of the items on the repair list. He had them finish while I waited but then forgot to give me Colby seemed to be off his game that day. Missed some of the items on the repair list. He had them finish while I waited but then forgot to give me my receipt and oil change reminder sticker. Those were mailed out. I will ask for Marsha or Jeff in the future More

Service letdown I’ve been dealing with a squealing sound coming from my front brakes for almost a year. The last two times I’ve had the truck in for an oil change at I’ve been dealing with a squealing sound coming from my front brakes for almost a year. The last two times I’ve had the truck in for an oil change at the quick lane the techs took a look but they told me I would have to have the service dept look at it. Fair enough, I understand they don’t deal with repairs in the quick lane so I was finally able to find time to make an appointment for this past Friday. I use my truck daily to run my business so it has been hard to find a free day to go without it. I dropped the truck off at 6:45am. Alex called around 8 to ask what was wrong with the truck. I called back and left a message detailing the problem and asked him to please call if he needed any more info. After lunch I called and left a message asking for an update. Alex called me back at 1:45pm and said that they hadn’t looked at the truck yet and would try to get to it soon. At 4 he called back and said they drove it and couldn’t hear the sound and they needed more time to look into it. At that point I had to pick the truck up because I couldn’t leave it over the weekend so now I will have to wait until I have another free day to leave it with them again. I understand that they are extremely busy but what was the point of an 8:45am appointment when the truck wasn’t even looked at until after 2pm?? My family and I have been buying from Bozard for over 20 years and I love the sales and quicklane departments. This is the first time I haven’t been completely satisfied with my experience and I feel bad leaving a poor review but the service dept dropped the ball this time. More

I was nearly 2 hours with no resolution. It was intermittent ignition sticking and spinning the starter. It was tested intermittently leaving it standing in between. I am scared to shut it of It was intermittent ignition sticking and spinning the starter. It was tested intermittently leaving it standing in between. I am scared to shut it off when I go somewhere. I think they should have spent more time turning the key and not waiting so long to have a better chance of finding the problem. I told them I wouldn't have driven from Jacksonville to st Augustine if there wasn't a problem. I was given the impression maybe I should take it closer to home. Not the kind of service I'm used to from bozard. More