Bowen Scarff Ford

Great customer service. The dealership didn't have the car we wanted in stock and couldn't find one at any other local dealers so they quickly made arrangements to order the exact car we wanted from the f car we wanted in stock and couldn't find one at any other local dealers so they quickly made arrangements to order the exact car we wanted from the factory. Updates were given all along the way to ensure we knew what was going on and where the car was. When the car did arrive due to my work schedule I could only pick it up on Saturday. They kept the service department open late on Friday to make sure the car was detailed before we got there Saturday morning. Our salesman even came in on his day off to make sure everything was signed around without any problems. The price that was quoted was the price that we paid, there was no dickering around or last minute fees that they forgot to tell us about. We will definitely do business with Bowen Scarff Ford again. More

We bought a 2010 Ford Edge from Bowen Scarff Ford. This is my second vehicle I purchased here. We bought a 2003 Ford Taurus and it was because of that transaction we returned to buy the 2010 Edge. Hugh Mon is my second vehicle I purchased here. We bought a 2003 Ford Taurus and it was because of that transaction we returned to buy the 2010 Edge. Hugh Monahan was our sales associate who got us into the new Edge. The experience was even better than when we bought the Taurus. There was no pressure at all. The purchasing experience from beginning to end was awesome. The entire time spent to do the transaction was a total of two hours when included two vehicles that were traded in (the 03 Taurus being one of the vehicles). At not time during the purchasing of the vehicle did we ever feel pressured or steered to anything we didnt want. As for pricing, the price of the Edge, I felt we got a great deal And we got close to full blue book on the two vehicles we traded in. The entire staff at Bowen Scarff Ford were very friendly and extremely helpful. I can not recommend Bowen Scarff Ford enough. In fact, I have mentioned to a co-worker about buying a car at Bowen Scarff Ford. If you are seriously considering buy a Ford, DONT GO ANYWHERE ELSE! Go to Bowen Scarff Ford! More

Great service, I called the dealership several times asking various questions about a used Ford Fusion that they had for sale & they were helpful every time. I live about 40 miles away from the dealers asking various questions about a used Ford Fusion that they had for sale & they were helpful every time. I live about 40 miles away from the dealership so I wanted to make sure it was worth my time to drive all the way to Kent to look at the car, and they were very helpful in answering questions about the condition of the car. I even asked them to smell the inside of the car for me because I didn't want a car that anyone had smoked in and they did it for me & said it smelled good, and they were right! The car I bought from them was also at the best price compared to any dealership around. They offer great service & great prices, I would definitely recommend them. More

I have had a very good experience with this dealership. I have had a very good experience with this dealership. I have bought two vehicles from them and brought a friend in also because I had such a good I have had a very good experience with this dealership. I have bought two vehicles from them and brought a friend in also because I had such a good experience. I would rate them very high on customer service and honesty. I will likely return when I need to replace my current vehicle. More

Being a well satisfied customer of their Covington service department I found a Honda Civic in Kent on their web site. Art showed me the car without any pressure to buy or attempt to switch me to anot service department I found a Honda Civic in Kent on their web site. Art showed me the car without any pressure to buy or attempt to switch me to another car. My mechanic found it it great shape and said I'd be crazy not to buy it for the asking price. Art promised to have cosmetic detail work done I hadn't expected before I picked it up and had it completed earlier than promised, all at a price that was well under book value without the hassle of dickering. Great car that has been trouble free. I highly recommend both their sales and service. More

Friendliness: Bought my last two vehicles from the same salesperson. Personable and very knowledgeable. No pressure! Price: I really appreciate the "no dicker sticker" approach. Customer Service: I h salesperson. Personable and very knowledgeable. No pressure! Price: I really appreciate the "no dicker sticker" approach. Customer Service: I have chosen to get all my maintenance done at the dealer. Love their Quick-lane for scheduling service. I have been very pleased with the overall service that I have received from Bowen Scarff Ford. Would highly recommend them to my friends!! More

This is my 4th new Ford purchase since 2004. My last two were purchased in 2009 through Bowen Scarff in Kent, specifically Dan Forward. To be honest I chose to buy from this dealership specifically because were purchased in 2009 through Bowen Scarff in Kent, specifically Dan Forward. To be honest I chose to buy from this dealership specifically because of Dan. He is a consumate professional, knows his product and is a joy to work with. Customer focus is excellent and a genuine nice guy. John Faretra More

My Wife and I purchased a Brand New Ford Fusion 2007 from Bowen Scarff. It was the best experience I have had buying a car. They do not try to pressure you just give the facts and the price of the car up fro Bowen Scarff. It was the best experience I have had buying a car. They do not try to pressure you just give the facts and the price of the car up front. I suppose some people like to haggle all day with the price and maybe sometimes you can get a good deal doing it that way but my time is worth money and I was in and out in about an hour with my new car. I shopped around and the price was lower than other dealers I probably could have negotiated the other dalers down and would have ended up with close to the same price but I figured why go through the trouble if I dont need to? Service is great as well and I have no complaints. More

Every time my Out of Warranty F-350 truck has a problem, I call Bowen Scarffs service department. Monica has given me exceptional service every time. She has provided exceptional communication on the work I call Bowen Scarffs service department. Monica has given me exceptional service every time. She has provided exceptional communication on the work thru its completion. I only take my truck there now as she and her manager has done an excellent job on scheduling, pricing and communication. Bowen Scarff has litterally worked on everything on my truck except the body. Entire gasker replacement on my Diesel Engine. Tranny replacement, front suspension and steering components. Fuel Injection Control Module. Alignements, tires, ball joints and more. More

I went to trade in my car they wouldnt tell me how much they would give me for trade in. I picked out a nice car and went through all of the paperwork (took all afternoon)then tried to tire me out so i wou they would give me for trade in. I picked out a nice car and went through all of the paperwork (took all afternoon)then tried to tire me out so i would sign the paperwork without telling me how much they would give me for my car. when i demanded to see it on the paperwork they were giving me next to nothing for my car and the darndest thing they had a additional charge for the exact same amount that they were charging me for my "trade in" THEY TRIED TO STEAL MY CAR. More